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The anticipation is building as the Credit Awards, hailed as the Oscars of the credit and financial services industry, reveal their much-awaited shortlist for 2024View the full article -
As the saying goes, there is only one chance to make a good first impression. This means that, when new […]View the full article
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The US has imposed more than 600 sanctions on Iran-related entities over the past three years.View the full article
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Ms Somerville is expected to blame UK Government austerity and Brexit for the decision.View the full article
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The Department of Justice is considering whether to prosecute the firm over two fatal 737 Max crashes.View the full article
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Datasearch Services Ltd/Michael Isaacs - fined for gaining pers details of debtors by using AI voice changing software to impersonate debtors to their debt owners
NewsBot posted a topic in Debt Collection Agencies,
A former tracing agent pleaded guilty and was fined for illegally obtaining personal information to check if customers of a high street bank could repay their debts.View the full article-
- 0 replies
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Rescue Mate delivered the wrong tyre and want me to pay for it
Grablicht posted a topic in General Motoring Issues,
Rescue Mate delivered the wrong tire and want me to pay for it. https://www.consumeractiongroup.co.uk/topic/458849-rescue-mate-delivered-the-wrong-tire-and-want-me-to-pay-for-it/&do=findComment&comment=5215225-
- 6 replies
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Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a topic in Student loans/SLC,
Erudio student loan deferment problems?. https://www.consumeractiongroup.co.uk/topic/454154-erudio-student-loan-deferment-problems/&do=findComment&comment=5191087-
- 20 replies
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Post in Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a post in a topic,
Just wanted to finalise this story by sharing that I’ve had my complaint to FOS upheld. It’s been an anxiety and anger fuelled time but worth it to win against this disgusting company.
Initially it was not upheld because they stated it was my responsibility to update my address and Erudio did nothing wrong. But I added further comment and referred them to similar decisions where complaints had been upheld.
The crucial element was that Erudio stopped sending deferment email reminders in 2021 and all those people who hadn’t updated their addresses did not remember to defer because everything was sent by post.
FOS basically said that Erudio could and should have done more to contact me once the account went into arrears. They had my email address and phone number but didn’t use it. They stated that it is standard industry practice to trace a new address for people which they obviously didn’t attempt. Funny that once it was with Capquest, the phone calls were plentiful.
Anyway, the decision hasn’t been published online yet but once there’s a link I’ll post it on this group. I realise we’ve only got another year or so for these particular loans but I hope I can help someone else by posting here.
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