Was on a football forum ysterday, and this response came from a guy who works at bank

[surreyscouse]

in response to me merely puting the link for this site on there:

 

i work for a major bank and its pretty much down to discretion. to be honest I work with high net worth customers, the bank makes enough money from these customers anyway so refunding isn`t a problem. i very rarely allow a charge to go through, unless they derserve it

 

not sure what its like in the branches... think if you are a repeat offender then they wont refund you

Ok, so that is high net worth, not many of us fall into that category but the last sentence is quite interesting.

By the way, that football site gets 10,000 visitors every day, plenty of them have logged on here and are sending letters off as well. Hope you don't mind me letting them know !!!!!!!!

[Spiceskull]

i very rarely allow a charge to go through, unless they derserve it

That implies that the high net worth customers do have manual intervention...but a good post nonetheless.

 

See the steps I took to get my bank charges back.

Spiceskull v HSBC.

Thank you Consumer Action Group.

Read my blog.

 

[dave]

Hope you don't mind me letting them know !!!!!!!!

 

Not in the slightest - the more the merrier.

 

[wintermare]

good because i informed the hearts website "kickback",yesterday.

many interested people.

 

I didnt do it to get at the banks they dont care.

Its the people who are caught in debt because of charges,it's not fair.

[surreyscouse]

This topic was closed on 03/07/19.

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