Faster credit problem- my pay is now two days overdue

[Ol_sore_legs]

Hello, my pay didn't go into my YBS account on Saturday. Because of health issues I only work sporadically, the money due in is my first pay for a couple of months. We generally live on my wifes pay, and her pay didn't go in on Saturday too! As we work for different companies, I knew something was up, and apparently it's a problem with Faster Credits ie the bank that handles payments for YBS hasn't passed them on.

 

I have had to phone YBS this morning and after ten minutes with the complaints dept they have now paid £50 into my account. My two months of not working have left us peniless, and this Faster Credit problem has meant that we had nothing on the gas meter yesterday, and had no milk for the baby this morning. I have also had to turn down a day's work, losing £110, as I cannot get to work- that's how skint we are.

 

My issue is how I should proceed in lodging a complaint here. The complaints dept were fine, £50 will sort out a basic shopping trip this morning and *they hope* my pay will be in my account by the end of the day. My main issue is with the lack of information and seeming deceit, as my local branch knew nothing about this on Saturday morning, indeed the counter asst told my wife that it was "sods law" that neither of us had money in, and told me that we should have money saved up to cover emergencies (to which I replied that I was sorry for being disabled!)

 

We have both been told repeatedly on the phone that they don't know anything about a delay, until we've said that we are both having the same problem, upon which they mention the Faster Credit problems. This is clearly deceitful.

 

So, any advice? My health is reasonably good this week and i'd hate to turn down work when my body is actually working!

 

And most importantly, what is the best way of lodging a complaint beyond what i've already done?

[citizenB]

Will flag your thread for attention.

 

Are you in receipt of all the benefits you are entitled to ?

[Ol_sore_legs]

Thanks! Yes, I get DLA and have done for almost fifteen years, I have traditionally earned too much for Incap as I am a teacher, although I did speak to them after six weeks of unemployment (they were entirely unhelpful) about the possiblilty of my failing health becoming permanent (as is the prognosis of my disease).

 

I'd rather do the odd day here and there while I can

[citizenB]

I have alerted site team to your query, I am sure someone will be along as soon as they can.

 

[caro]

Is this Yorkshire Bank or Yorkshire Building Society?

[Ol_sore_legs]

Building Soc. We now *finally* have the money in both of our accounts and apparently *a letter* is on the way. I'll wait and see what it contains!

[citizenB]

That's good you have your money.. But I think you need some assurance that this wont happen again. Perhaps there will be an explanation in the letter.. hopefully

[citizenB]

http://www.ybs.co.uk/savings/faster-payments.html