Wentworth Finance - Application fee taken fraudulently from my card? **WON** refunded by RBS FRAUD TEAM

[mgroadster]

Today, I went to put diesel in my van and had to wait for a phone authorisation on my card.

 

Bewildered, I looked at my online banking when I got home and saw a payment of £69 to Wentworth finance.

 

I made an initial application to them and one of their call center staff asked for the long number of my card and the expiry date "for verification"

They asked for the last 3 digits on the back. I refused as I wasn't going to pay £69 for a loan application.

 

Somehow, they have managed to access my acct and attain money.

 

I made another application tonight and waited for the phone to ring, once I got to the card details part and logged off without leaving them.

 

Lo and behold, 5 mins later the phone rang from an "unknown" number and a caller requested the same info.

I told him what had happened and suspected them ofpossible fraud.

 

They are in Gravesend and from my current point of view are running an online [problem]..

 

DO NOT APPROACH THIS COMPANY FOR ANYTHING,

 

THEY ARE possible FRAUDSTERS.

[dx100uk]

you need to do a chargeback

 

http://whatconsumer.co.uk/visa-debit-chargeback/

 

dx

[mgroadster]

Well ! Some pretty fast moving stuff this morning.

 

I received a letter from the RBS fraud team asking them to contact them urgently re- unusual spending pattern etc.

 

I explained to them about Wentworth and what had happened from the outset.

They have cancelled my card AND already credited my acct with the £69.00

I then have to fill in a form that will arrive by post and verify the facts.

 

If at a later date it is proved that Wentworth took the money with my permission it will be re-debited.

They also asked if I would give my permission to let them release details to the Police, Of course I said YES PLEASE !!

 

I would suggest that Wentworth are operating in a dishonest way in my opinion and avoided.

Somehow they are getting the bare bones of a card and from another source being fed the other details.

[dx100uk]

great result

 

well done

 

dx

[mgroadster]

Many thanks for that link though, as I wasn't expecting the RBS letter and thought I was going to have a fight on my hands.