t-mobile

[one england captain]

hi

 

i have been a t-mobile business user for the past 4 years and always paid my bill on the last day of each month without fail

to cut a long story short t-mobile have now moved the payment date as they said i have been paying late and have now charged me 2 bill basically and cut off my phone 3 times in the past week due to this ...i wouldnt mind but i have not gave them permission to move the payment date at all and paid the bill in full in august

I am so angry i have told t-mobile that they are in breach of contract and that i am going to terminate it now with immediate effect..... am i in the right ?

 

P.s there customer service is awful and very inpolite too

[Bazooka Boo]

Who cares, vote with your feet, cancel any direct debit you might have had with them, and enter into their complaints procedure and exhaust it.

[locutus]

If the "business" is 10 employees or less, follow this here as consumers and small businesses have more protection than larger businesses.

[one england captain]

thans i did the above .....and they couldnt have been more helpful restored my line and sorted out the payment error

 

Thanks for everything

[Bazooka Boo]

Wahey!! Well done...

[locutus]

thans i did the above .....and they couldnt have been more helpful restored my line and sorted out the payment error

 

Thanks for everything

 

Excellent following their complaints procedure to its resolution will 1st cost them for the arbitrators to look at the complaint, and 2nd they'll lose a customer... I think they just saw sense Glad to have been of service.