OBlue Pool Supplies - don't get caught

[peterhw]

Just had extraordinary set of circumstances occur.

 

There is a company called Oblue (not a limited company but use the same company name as QATC Europe Ltd). Appears also to be same as a company called Leapfrog - who despatched the goods (though nobody @ Leapfrog had heard of OBlue).

 

A friend had placed orders (pool bits and pieces – filters / pumps etc) with this company in the past with no problem ... but they have no gone over to website only operation and appear to have abandoned customer services.

 

I have placed 2 previous orders for my friend, paid by Paypal, and requested the goods be delivered directly to my friend’s address. No problem so far.

 

I placed another order - late July - which had all the same info. - i.e. my address , the delivery address etc. The order details were confirmed (with bill to and ship to addresses). A few days later the products arrive at my home. I email OBlue - pointing out the mistake - and request they contact me ASAP to resolve. I get a response "We can only dispatch items to the Billing address due to issues that we have had in the past. Sorry for any disappointment. "

 

I send another email stating this isn't my problem and they confirmed the order - another appalling response - "Im afraid that dispatching an item to the billing address is within our terms and conditions that you have agreed to during the sale. If you are not satisfied with you order you could always return the item to us for a refund minus postage on the address below:....". No sign of any such clause or reference in the T&Cs and they took the order (includes on-line forms to complete the billing and ship to addresses) and subsequently confirmed the order by email.

 

Obviously they appear to have no intention to resolve the issue - so I mail the goods to my friend (cost approx £7 2nd class, the original order was £51.90 including P&P) then send a recorded letter to these less than helpful individuals - stating that they are in BREACH of CONTRACT and please send me the postage.

 

Well heard nothing and I figured I was probably wasting my time an effort with people so determined not to provide customer service!

 

Today guess what - I get a letter from them together with an additional filter as a gesture of goodwill!!

 

DO I :-

1. Send this additional filter to my friend, pay the postage and send another letter to OBlue.

2. Just hang onto the filter and hand over next time we see each other (120 miles apart).

3. Just throw it away! (I don’t have a pool).

In all honesty they seem to have done a good job in the past but now seem to have abandoned any degree of common sense!

Sort of amused and frustrated !!!!!

[peterhw]

In addition to QATC Europe Ltd (which appears to be the legal name) they also appear to be linked in some way to:-

aquablanc.co.uk

sbdirect.biz

LeapFrogStore.co.uk

Kennedy Investments - is the name of the PayPal account

admin@toystoys.biz - is the 'customer service' name associated with the PayPal account (No reply from this email address)

 

I tried taking the issue up with PayPal - they don't appear interested because the dispute relates to the cost of postage.

[Saz1]

Hi,

 

I would personally just keep hold of the filter until you can pass it on. Its a nice good will gesture for the hassle they have caused you.