'need help taking tesco to court'

[watchinginvestigation2011]

I will be taking tesco to court over their telecom side forcing me due to ongoing various issues as got out of hand, to leave and have to pay a more expensive provider for the same service.

 

I have a thread on the telecom side which goes into the protracted issues which will without going on describe how I was put at risk re I have a fall detector linked to an alarm that calls for help if needed. Tesco behaviour of blaming me for their own errors down to threatening my line for not paying the bills when infact my bank will send a letter confirming the dd was up and running and not an issue and that tesco just didnt request the money.

 

Tesco staff had lied to me on more than one occasion re stating their was a direct debt fault I suppose to pacify me that they were dealing with it. But led to the billing team basically insisting I was not telling the truth and in fact worthy of the debt dept and my line to be disconected.

 

I have a .doc copy of the deadlock letter and am waiting for the official copy but basicaly they are wrong in this document also.

 

They state they have only received one payment off me. In fact they had two.

 

They state that the issue of the direct debit fault told to me was untrue.

 

They state they are not willing to compensate me for the difference due to the fact I stopped the direct debit, when I did not. My bank have confirmed and will do in writing that it as up and running from 14/12

 

 

I have been asking them to compensate me for the forced move to protect my line due to them saying it would be disconected once more due to their errors, and after they had already previoulsy let me down re their responsibilities in my thread, that I had no choice and I stated in the phone call to them at the time that I would have to persue them for the difference.

 

I also told them that if it was not solved to my sattisfaction promptly that I would have to go to court and would add on for distress caused.

 

Now I am not exagerating that since joining tesco it has been like an emotional tightrope of begging them due to their errors or response to their own errors, to not put my line at risk once more or threaten to disconect it.

 

I am not one of these saying I will take them to court and not going to do so, I am serious. I get the impression they are not fazed by my statement and just expect the little person to give up.

 

They have shown me no indication that they are able to learn by what they have done to me or even take responsibility for what they have done with respect to out of pocket expenses so need advice on a number of things.

 

When sending a letter before action, who do I send it to, would it be the ceo of tesco as tesco broadband and home phone is under their wing.

 

I had offered them to pay me in recognition of my distress 100.00 for distress on top of the out of pocket expenses and they have basically laughed me off. I in fact feel they have made me extrememly distressed for about six months now and if you can put up with my writing style blog/thread a bit emotional at times, then please do so and see what you think.

 

If it goes to court I feel I should be asking more than 100.00 for six months of distress.

 

Out of pocket expenses will be 350.00 plus and properley documented, but I dont want to alienate any court by asking for too much xx

 

 

This thread will not see me blogging or emotional, but just after specific help re I have never taken anyone to court before, and I dont want it joined to the other thead, which I will update seperately. thanks

 

Thanks.

Edited March 9, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

1. Told me they had basically misold me the contract and couldnt suport the alarm, please leave.

2. Rang me to stay and said could support alam and i cancelled sky taking me over.

3. Sky accidently slammed my line twice due to forgetting to cancel cease order and tesco then said nothing to do with them as not my current supplier,which they were and ofcom told me to insist tesco reinstate the line on both occasions.

4..When up and running they in eror billed me for no service and was told would credit it, they didnt and raised two incorect bills and asked me to pay them, I did the first and said no on the second please credit me properly and give corect bill. They wiped the bill as couldnt seem to overide their third party billing.

5. Then the dds were not going out properly, they said it was my bank or me with insufficent funds and also told me on customer service/bband side that their was a known dd fault and not to worry and would liase with billing.

6. Billing persued me despite reassurances and kept telling me they would disconect my line.

7. Customer services said not to worry would deal with it etc.......

 

But mainly the court issue is the last few months where they have blamed me for not taking their own payments and my bank are backing me up.

 

It goes on and on even down to them setting up apparanlty two new dds which my bank said never were sent tot hem!!!!!!!!!!

 

 

 

It is all down to tesco being incompetant basically but at the same time happy to pressure me and say will cut my alarm off it dont pay their inacurate bills

 

Turned me into a panicked freak basically frightened of being alone incase the line was cut and I had to go to more expensive provider that same night to get reasurance my line would be preserved, and bt did that reasuring me they could support my alarm as not all providers can for some reason. I think it is some dont like such devices on the lines.

Edited March 9, 2011 by watchinginvestigation2011

[42man]

If it was me then I would consult a solicitor first for some advice.

[watchinginvestigation2011]

Thanks, but could someone reassure me I have a case?

[watchinginvestigation2011]

Dont worry I know I have a case xx But thanks anyhow xx