Honest opinon needed please

[bp]

Hi, I've asked this elsewhere but no answer.

 

On Fri, i was played a recording of my loan application in Jan. This is after i complained that i was missold my PPI.

 

In all of the 20mins recording, i am not told i HAVE to take out PPI in order to qualify for the loan (Yet i am certain i was told this). the other strange thing is , the conversation goes from her recommending PPI, explaining its benefit and then telling me how much it comes to per month, the APR and the fact that it includes PPI. At no point am i asked "do you want PPI?" nor is there a direct agreement from me stating that i am going to purchase PPI.

 

The conversation ends with "we'll send you out the agreement, please read it carefully and make sure you tick box 4 and 5 for the PPI or it will delay your application"

My question is , IS IT POSSIBLE THAT PART OF THE CONVERSATION WAS REMOVED?

 

I need to know this because i have to write to my bank and send some kind of appropriate answer after listening to the recording.

 

Am i barking up the wrong tree here?

 

Please help.

[livelylad]

mmmm sound rather strange pm a mod to help you.

[bp]

Thanks for quick reply, even when i heard the PPI part of the recording, it just felt weird as if something was missing.

 

And Yes, to anyone else out there, i KNOW i've spelt opinion wrong!

[THEVARNSTER]

how did u get a copy of the recording

[bp]

They played it to me over the phone and when i asked for the recording to be sent to me, They refused!

[Giveitback]

unless they give you an original copy, then it's not proof of what happened as it could have been docotored. Unfortunately, you'll probably never know what is an original and what is a copy. However, I'd say IMHO that if there's nothing saying 'do you want PPI' then you never bought it.

[elsinore]

Have you got your copy of the loan agreement? If so, have a look and see if the PPI premium was added before the interest calculation. If so, you have them by the sphericals.

 

As they have refused to supply you with a copy of the conversation, perhaps you could ask them to play it again and record it at your end. From the way you describe it, it sounds fishy. For example, why would failure to tick boxes 4 and 5 delay your application???

 

Elsinore

[bp]

Hi elsinore, The loan reads:

 

Amount of loan:£7000.00

Amount of payment protection insurance premium:£1652.42

Total amount we are lending you:£8652.42

Period for which this agreement lasts:48

 

It then goes on to tell me the total amount for the loan, for payment protection and the full total i must pay.

oh, and the interest on the payment protection is £618.94

 

Are they not meant to add the premium before interest?

[bp]

Sorry elsinore, forgot to answer your other question. Box 4 and 5 were for the PPI and when i received the agreement, i forgot to sign that section by mistake. A few days later, they contacted me and said that the agreement was back on its way to me because i hadn't completed all sections and that once they were signed, the money would be transferred into my account.

 

I have also asked for a copy of the letter they sent to me when they realised i hadn't signed all the bits and they've refused saying that it was just a standard letter.

 

Also, having looked at the letter they sent confirming the approval of my loan, they have re-enforced the importance of PPI by stating "tick the box indicating you wish to purchase PPI and sign again next to the tick box"

 

I mean, if this is not pressure to purchase PPI, what is?

[Andy999]

They are obliged, under the DPA, to provide a copy of the recording, or a transcript. I'm not sure if playing it down the phone meets the DPA requirements, so I would investigate whether, if you made a formal DPA SAR you could obtain a tape or CD of the call. I would also ask them to provide details as to the exact time of the start, and end of the call, and then compare these details, and the length of the recording, to the call details on your phone bill, if you have it.

 

I don't believe they would edit the call in all honesty. Certainly the bank I work for would not even have the facility to do this.