Announcements
-
-
Tweets
-
Posts
-
Politicians are using data to plan their campaigns - and hopefully win their seats.View the full article -
The lawsuits allege the companies preyed upon "vulnerable" young men like the 18-year-old Uvalde gunman.View the full article
-
A leading think tank warns more tax rises or cuts to public services could lie ahead.View the full article
-
Ms Vennells gave testimony over three days, watched by those affected by the Post Office scandal.View the full article
-
Punters are likely not getting the full amount of alcohol they are paying for, a new study suggests.View the full article
-
-
Recommended Topics
-
-
Our picks
-
Datasearch Services Ltd/Michael Isaacs - fined for gaining pers details of debtors by using AI voice changing software to impersonate debtors to their debt owners
NewsBot posted a topic in Debt Collection Agencies,
A former tracing agent pleaded guilty and was fined for illegally obtaining personal information to check if customers of a high street bank could repay their debts.View the full article-
- 0 replies
-
-
Rescue Mate delivered the wrong tyre and want me to pay for it
Grablicht posted a topic in General Motoring Issues,
Rescue Mate delivered the wrong tire and want me to pay for it. https://www.consumeractiongroup.co.uk/topic/458849-rescue-mate-delivered-the-wrong-tire-and-want-me-to-pay-for-it/&do=findComment&comment=5215225-
- 6 replies
-
-
Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a topic in Student loans/SLC,
Erudio student loan deferment problems?. https://www.consumeractiongroup.co.uk/topic/454154-erudio-student-loan-deferment-problems/&do=findComment&comment=5191087-
- 20 replies
-
-
Post in Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a post in a topic,
Just wanted to finalise this story by sharing that I’ve had my complaint to FOS upheld. It’s been an anxiety and anger fuelled time but worth it to win against this disgusting company.
Initially it was not upheld because they stated it was my responsibility to update my address and Erudio did nothing wrong. But I added further comment and referred them to similar decisions where complaints had been upheld.
The crucial element was that Erudio stopped sending deferment email reminders in 2021 and all those people who hadn’t updated their addresses did not remember to defer because everything was sent by post.
FOS basically said that Erudio could and should have done more to contact me once the account went into arrears. They had my email address and phone number but didn’t use it. They stated that it is standard industry practice to trace a new address for people which they obviously didn’t attempt. Funny that once it was with Capquest, the phone calls were plentiful.
Anyway, the decision hasn’t been published online yet but once there’s a link I’ll post it on this group. I realise we’ve only got another year or so for these particular loans but I hope I can help someone else by posting here.
-
-
-
Recommended Topics
-
style="text-align: center;">
Thread Locked
because no one has posted on it for the last 4974 days.
If you need to add something to this thread then
Please click the "Report " link
at the bottom of one of the posts.
If you want to post a new story then
Please
Start your own new thread
That way you will attract more attention to your story and get more visitors and more help
Thanks
-
Recently Browsing 0 Caggers
- No registered users viewing this page.
-
Have we helped you ...?
Recommended Posts