ADVICE re Known fault in HP Pavilion DV6000 Laptop

[still-learning]

I am looking for advice if this is still something i can pursue?

 

Both my sons were each bought as presents a:

 

HP Pavilion DV6000 Series on 19/12/06 which were £699 each

 

Both laptops experienced the same problem and stopped working in the middle of 2008 (approx 18 months old)

 

It was only last year that I discovered that there is a known fault causing the problem and HP had apparently extended the warranty to 2 years instead of 1 to rectify the faults. We didn't learn of this until last year which was once the laptops were over 2yrs old.

 

 

I believe as the laptops had known manufacturers faults, they were then not of satisfactory quality or fit for purpose.

 

Should Comet repair or replace this laptop under the Sale of Goods Act?

[ForestChav]

What's the fault? (also the part number, which is on the base of the laptop)

[still-learning]

Hi,

 

Thanks for reply. They are both the HP Pavilion DV6000 Series - Model: dv6152eu

 

The laptops would not boot up. Initially they would cut off after starting then refused to boot up totally, I even tried total re-install at the times it happened and it had no effect.

 

HP and Comet have admitted that this is a fault that was known with this model and the warranty was extended by a year to deal with it but my arguemnt is I didn't know warranty had been extended until last year by the time the laptops were 2 and half years old and had been boxed away a year at that time as i couldn't afford to get 2 laptops fixed.

 

I don't see how they can accept there is a manaufacturing fault but refuse to repair when they didn't notify all customers of the fault but I need clarification I am correct before getting laptops examined.

 

They are still fairly good spec'd laptops if they worked !

Edited January 16, 2010 by still-learning

[Fed up with HP Pavilion]

Hi,

 

Thanks for reply. They are both the HP Pavilion DV6000 Series - Model: dv6152eu

 

The laptops would not boot up. Initially they would cut off after starting then refused to boot up totally, I even tried total re-install at the times it happened and it had no effect.

 

HP and Comet have admitted that this is a fault that was known with this model and the warranty was extended by a year to deal with it but my arguemnt is I didn't know warranty had been extended until last year by the time the laptops were 2 and half years old and had been boxed away a year at that time as i couldn't afford to get 2 laptops fixed.

 

I don't see how they can accept there is a manaufacturing fault but refuse to repair when they didn't notify all customers of the fault but I need clarification I am correct before getting laptops examined.

 

They are still fairly good spec'd laptops if they worked !

 

I'm in exactly the same position as you.... I'm going to get an independant assessment of the laptop and take Comet to the small claims court...I don't see why a computer costing this amount should only last for 2 years and 3 months I honestly don't think it's deemed fit for purpose. Could you tell me how you got on please?