Car recently repo'd by Welcome Finance...any advice gratefully received!

[moneymeltdown]

Hello and thanks in advance to anyone who can help me take on the dreaded Welcome Finance.

 

My car was repossessed a couple of weeks ago very early in the morning. I stupidly handed over the keys and was given a piece of paper by the bailliff. I could kick myself for not being more 'together' at the time.

 

I took out the HP in November 2007 and have made regular payments. I'm pretty sure I have paid over a 1/3 and have definately not received a court order from Welcome.

 

I called Welcome Head Office (as advised by the company who removed the car) and was told that the car was already on it's way to auction and there was nothing I could do!

 

Would anyone be able to help me with what to do next as I think Welcome have repo'd my vehicle illegally. There is also missold PPI with the loan as well...all in all a total mess. I wish I had never got involved with this horrible company.

[ozzywizard]

Hey money welcome to the forum, You have made the first step in joining here and making your own thread. Not sure myself of the direction you should take with this but im sure somone will be along to help soon. please take this time to read through the forum and threads with a similar situation to yours.

[moneymeltdown]

thankyou!

[ozzywizard]

Can you confirm that it was def over a third paid. and do you still have your contract for this agreement ? if so post it up using photo bucket deleting your personnel information.

[leelakey07]

Have you missed any payments? Have you had a default notice. Pretty sure they cannot take the car without 1st issuing a default notice but then you would only be in default if the payments were missed.

[emmck]

Hi You do need to of received a notice of default before they can reposses then have 10 seperate days after this.

 

Although you have to pay over a 1/3 on the agreement the agreement is in 2 halfs goods and insurance. part of your payment each month goes to goods part to insurance you have to of paid over a 1/3 on the goods part

 

the amounts of your payments to each are on your legal agreement which if you have lost your copy you can request a copy of this off welcome along with a copy of your notice of default and a copy of all transactions on your account.

 

if you have a issue with miss selling of PPP on the account this is a seperate issue and knowing wfs car finance probably truely missold

 

Hope this helps

[emmck]

ps also be aware you still might get chased off them for more money owed!!

[postggj]

hi moneymeltdown and welcome

 

TO BEGIN WITH AND DO NOT TAKE THIS PERSONAL

EMMCK, DO YOU HAVE ANY CONECTION WITH WELCOME AND CATTLES.

its just you seem to know what you are talking abourt ref multiple agreements

thats no offence intended and welcome to cag

moneymeltdown

 

have a nose at this link and get back to me with how you want to play this

 

it will explain all

 

http://www.consumeractiongroup.co.uk/forum/repossessions/150726-car-repossession-welcome.html?highlight=caz

[emmck]

hi yes i used to work for them, if i were you i'd start with requesting copies of your transactions as you will be able to see the collection charges they applied and all the payments made to your account, you could compare these to any reciepts you might have

[postggj]

thank you for being honest

thats a first from a welcome employee

 

may i ask in what capacity you worked for them

sales

accounts

collections

[emmck]

senior account manager so i have written and collected accounts. I'm under no illusion what welcome are capable of though trust me i could tell you some stories. I however i tried to when i was working just to do the best for my customers. Mainly they struggled to pay as they were paid weekly and bills come out monthly i understood this. some had real problems that could happen to anyone and if i had to screw my figures and recommend they go to cccs then i would do that. you do however seem to have 2 types of people in the main can't pay and if you can get them to speak maybe help or won't pay but this seemed to be in the few of people, whatever i can do to help i would.

there is alot of pressure from above and unrealistic targets and even though i'm aware of the things that go off this forum is shocking me. customers don't seem to have much explained to them

[postggj]

believe me i know about the targets set and what are demanded

as not to hijack this thread would you consider starting a new thread so we can have a chat

 

call it say

 

welcome, straight talk or what ever you like

 

even though i am not welcomes greatest fan i can assure you i will be polite and considerate in my questions and replies

[moneymeltdown]

thanks so much everyone for responding to my thread so quickly! hi postggj,i will read the link you sent and will get back to you asap.

[moneymeltdown]

Hi You do need to of received a notice of default before they can reposses then have 10 seperate days after this.

 

Although you have to pay over a 1/3 on the agreement the agreement is in 2 halfs goods and insurance. part of your payment each month goes to goods part to insurance you have to of paid over a 1/3 on the goods part

 

the amounts of your payments to each are on your legal agreement which if you have lost your copy you can request a copy of this off welcome along with a copy of your notice of default and a copy of all transactions on your account.

 

if you have a issue with miss selling of PPP on the account this is a seperate issue and knowing wfs car finance probably truely missold

 

Hope this helps

 

I am looking through all agreements/correspondence from Welcome. No default notice and nothing saying the vehicle will/may be repossessed.

 

I will request a copy of all transactions from Welcome. In my agreement, it says

 

"REPOSSESSION: YOUR RIGHTS"

If you do not keep your side of this agreement but you have paid at least one third of the total amount payable under this agreement which is £XXX the creditor may not take back the goods against your wishes unless he gets a court order.

 

Just this one sum is stated, so is this the goods plus insurance sum? very confusing and definitely not made clear at the time of signing the agreement!

[postggj]

On Your Agreement There Will Be A Section Which States Once You Have Paid Xyx On The Agreement They Cant Take Back The Car With Out A Court Order

 

Forget About The Insurance And Hp

 

The Figure Stated On The Agreement Is What Counts

 

Ive Busted Welcome On This Long Ago

[moneymeltdown]

if you have a issue with miss selling of PPP on the account this is a seperate issue and knowing wfs car finance probably truely missold

 

 

I am self employed and was at the time of signing the agreement! I was so naive and signed it not knowing that PPI is totally irrelevant for people who are self employed. All the guy at Welcome said (who I spoke to the other day after the repo) was "Why did you sign the agreement then?"

[moneymeltdown]

On Your Agreement There Will Be A Section Which States Once You Have Paid Xyx On The Agreement They Cant Take Back The Car With Out A Court Order

 

Forget About The Insurance And Hp

 

The Figure Stated On The Agreement Is What Counts

 

Ive Busted Welcome On This Long Ago

 

Hi postggj,

OK, that's the figure I believe I have paid. Am double checking statements etc now

[postggj]

Confirm That And We Go For The Throat

[postggj]

I am self employed and was at the time of signing the agreement! I was so naive and signed it not knowing that PPI is totally irrelevant for people who are self employed. All the guy at Welcome said (who I spoke to the other day after the repo) was "Why did you sign the agreement then?"

 

 

CRETIN

 

ASK HIM WHY HE DID NOT DO A STATEMENT OF MEANS WHICH IS A LEGAL REQUIREMENT

 

MISS-SELLING

[moneymeltdown]

Confirm That And We Go For The Throat

 

ok I will check the relevant stuff and get back to you as soon as I can. thankyou so so much for your help

[moneymeltdown]

Hello,

Happy New Year everyone!

Have been away for a few days so need to catch up with this dreadful Welcome problem. I have been digging through the paperwork however and I'm 90% sure I have paid more than the 1/3 amount. I just have to check some last bank statements for the final amount paid. what's next once I have this figure confirmed?

Many Thanks

[postggj]

AS STATED

 

TELL ME WHEN YOU ARE READY

ILL DRAFT UP A FIRST LETTER FOR YOU AND UNDERSTAND THIS LINK

 

http://www.consumeractiongroup.co.uk/forum/repossessions/150726-car-repossession-welcome.html?highlight=caz

[moneymeltdown]

ok i just wanted to check if I needed to be doing anything else in the meantime! thanks postggj will get back asap

[moneymeltdown]

I have paid more than the amount stated in my agreement...what's next?

[postggj]

Ime Going To Give You A Letter To Begin With To Send To Welcome

 

We Will Give Them 14 Days To Respond