Desperate for advice re..comet,aftercare(what a joke.....)

[hollyjames]

Hello ,i am really hoping one of you wise souls can give me some desperatly needed help and advice....

We bought a zanussi washing machine this july from our local branch..we paid cash and collected it from store.

It worked fine until 1 month ago when it started making terrible noises during the spin cycle and then stopped..

I rang comet on the 11 th of october and arranged for an engineer to come out.

To cut a very long story short (!) after 4 visits and a catalogue of errors including wrong parts,damaged part,no shows,approx 50 phone calls to comet!

we are still waiting for it to be repaired or replaced...4 weeks on.....

The last straw came today....after recieving a call from comets investigation dept last thursday,the man assured me that if for any reason the machine was not repaired by today(9th nov)they would write off the machine and offer me a replacement...

I was then rang by comets service centre the following day to tell me that the part would not be available until the end of this week!!!

when i told them i had been assured of a replacement,i was told that there was no record of this being promised to me!!!!!!!!!!!!!!!!!!!!!!!!!!!1

and that the man i had spoken to ,was now on holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have now been told i will have to wait until the end of the week until the part is available!!!!

I am totally at my wits end with this..i feel i have been fobbed off from the start,and have never experienced such poor service anywhere .

The worst thing is that they have you totally over a barrel and you are at their mercy!

i have 4 children and to go 4 weeks without a washing machine has been a total nightmare...

i am on the verge of taking my savings and buying a new machine,as i cannot take much more...

please can someone give me any advice? i have catalogued every thing and will be sending a complaint letter,but that doesnt really help my situation im in at the moment

any advice would be gratefully recieved...many thanks.x:(

[rebel11]

What I would do, is ring Comets Head Office. Ask to speak to the Director of Customer Services. Don't let the receptionist palm you off, if you can't get him, ask for the Managing Directors office. Explain that you are a customer, this situation is totally unacceptable. Explain that the Managing

Director wouldn't except this treatment. Tell them you want a new washing machine by Wednesday plus compensation for all the hassle, e.g. phone calls.

01923 710000.

[daffyg]

can u let me know how you get on as i'm having the same problem with comet and a washing machine.

[pinkiceing]

comet r disgusting to there customers in there after care i will never buy anything from them again i brought a washer dryer over £500 from them i have 5 chrildren it broke in 8 weeks they said a underwire from my bra spilt the drum and they would charge the repair as i should not wash my bras in the washing machine i swore at the enginner he made me sick over £500 on a washing machine that must be so poorley made a underwire from a bra can split the drum considering the srum is palstic and the underwire is blunt how the hell can that spilt the drum and everyone washes there bras in the washing machine i have brought loads from comet for years but never agin they r eager to take your money but make all sorts of excuses not to fix a faulty item there disgusting and dnt care about there customers i advise no one to shop with comet there terriable to deal with

[pinkiceing]

hello ,i am really hoping one of you wise souls can give me some desperatly needed help and advice....

We bought a zanussi washing machine this july from our local branch..we paid cash and collected it from store.

It worked fine until 1 month ago when it started making terrible noises during the spin cycle and then stopped..

I rang comet on the 11 th of october and arranged for an engineer to come out.

To cut a very long story short (!) after 4 visits and a catalogue of errors including wrong parts,damaged part,no shows,approx 50 phone calls to comet!

We are still waiting for it to be repaired or replaced...4 weeks on.....

The last straw came today....after recieving a call from comets investigation dept last thursday,the man assured me that if for any reason the machine was not repaired by today(9th nov)they would write off the machine and offer me a replacement...

I was then rang by comets service centre the following day to tell me that the part would not be available until the end of this week!!!

When i told them i had been assured of a replacement,i was told that there was no record of this being promised to me!!!!!!!!!!!!!!!!!!!!!!!!!!!1

and that the man i had spoken to ,was now on holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have now been told i will have to wait until the end of the week until the part is available!!!!

I am totally at my wits end with this..i feel i have been fobbed off from the start,and have never experienced such poor service anywhere .

The worst thing is that they have you totally over a barrel and you are at their mercy!

I have 4 children and to go 4 weeks without a washing machine has been a total nightmare...

I am on the verge of taking my savings and buying a new machine,as i cannot take much more...

Please can someone give me any advice? I have catalogued every thing and will be sending a complaint letter,but that doesnt really help my situation im in at the moment

any advice would be gratefully recieved...many thanks.x:(

hi that sounds just like comet there disgusting i will never shop with them again a awfull compant

[nerver_again]

Whatever you do dont buy anything from Comet again, ive had my issue dealt with and it was not through Comet it was through the manafcturer, the most disapointing thing is the manafacturers would sort most problems out with Comet and this would make Comet look a lot better to their customers.

 

If they can not see this then let them carry on, ill be telling everyone i know to avoid Comet and ill never buy anything from them again.