Hello ,i am really hoping one of you wise souls can give me some desperatly needed help and advice.... We bought a zanussi washing machine this july from our local branch..we paid cash and collected it from store. It worked fine until 1 month ago when it started making terrible noises during the spin cycle and then stopped.. I rang comet on the 11 th of october and arranged for an engineer to come out. To cut a very long story short (!) after 4 visits and a catalogue of errors including wrong parts,damaged part,no shows,approx 50 phone calls to comet! we are still waiting for it to be repaired or replaced...4 weeks on..... The last straw came today....after recieving a call from comets investigation dept last thursday,the man assured me that if for any reason the machine was not repaired by today(9th nov)they would write off the machine and offer me a replacement... I was then rang by comets service centre the following day to tell me that the part would not be available until the end of this week!!! when i told them i had been assured of a replacement,i was told that there was no record of this being promised to me!!!!!!!!!!!!!!!!!!!!!!!!!!!1 and that the man i had spoken to ,was now on holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have now been told i will have to wait until the end of the week until the part is available!!!! I am totally at my wits end with this..i feel i have been fobbed off from the start,and have never experienced such poor service anywhere . The worst thing is that they have you totally over a barrel and you are at their mercy! i have 4 children and to go 4 weeks without a washing machine has been a total nightmare... i am on the verge of taking my savings and buying a new machine,as i cannot take much more... please can someone give me any advice? i have catalogued every thing and will be sending a complaint letter,but that doesnt really help my situation im in at the moment any advice would be gratefully recieved...many thanks.x:(