Hi there,
New here, just found the site and it seems quite useful, since the 27th february I have had a nightmare with Comet they have lied and tried to wiggle themselves out of anyway to help me.
My Samsung TV developed a fault 16 months after i purchased it on the 14th November 2010 for £899, i spoke to a independent TV specialist and he told me it sounded like a manafacturing fault, so i contacted Comet and stated the sales of goods act 1979 and they said i could have their engineer look at it for £69 or i could get a independent report carried out by someone myself, before they would proceed.
Anyway i went with the Comet engineer and they took the £69 pound from my bank, but afterwards i though why should i pay them any money i have no confidence in them, so i phoned up and cancelled the engineer visit. I then paid £55 for a independent inspection and it clearly states a manafacturing issue through a faulty screen or a poorly fitted screen.
I sent the report and letter recorded delivery to Comet but they have yet to respond in writing, they have totally disregarded the report i had carried out and offered me a free inspection, but why would i want this when i have already paid for one.
I asked them to respond in writing or even email, that why my report is no good enough, but they wont, they have said as a goodwill gesture they will offer me a free inspection, why didnt they offer this in the first place?
I have said to them them if they want to carry out another inspection i would like something in writing as to why my independent report is not good enough, which they have said over the phone but will not in writing.
Anyway im going to proceed through the small claims court ive sent the first letter and im going to send the second one next week 7 days apart, issuing them the court 21 days after first letter.
I would go into greater details of comet staff saying they would get a manager to call me back and a load of other lies i even have one of the customer service managers contacting me by email saying she would have phoned me but she never had my number, the number was in the email subject she sent back to me, i pointed this out 5 minutes after i recieved the email and she got another person to email me back to apologise 3 days later, why didnt she didnt phone when she realised the number was theyre is unbelievable..
The repair to replace the screen is £495 pound but ive no confidence in the TV and i certainly dont have any confidence in Comet, so im going to try and claim the full cost of the TV and the cost of the report through the court.
sorry to waffle on, my english aint the best any help would be a apreciated.