phone call from hbos regarding ppi **WON Holiday Postcard on the way**

[royalscot]

Hi , I sent my SAR to HBOS last week and was settling down to a 40 day wait , that was until today when i received a telephone call from hbos regarding the request for a subject access request . The guy was polite and asked me if there was anything specific that i would like him to send me , i thought about it and told him that primarily i want details of all of loans and ppi that i have with hbos , he simply said he would deal with my request and we said goodbye . I dont know if i did the right thing and was wondering if anyone else had been phoned re subject action request :?

[Jan4a]

Northern Rock got all my docs to me within 2 weeks and didn't even cash the £10 fee.

 

Wish I could say the same for Barclaycard!

 

Some are definately better than others.

 

Maybe he was checking what you actually wanted rather than sending you loads of paper you don't need to save on trees

[Dodgy Geezer]

Hi , I sent my SAR to HBOS last week and was settling down to a 40 day wait , that was until today when i received a telephone call from hbos regarding the request for a subject access request . The guy was polite and asked me if there was anything specific that i would like him to send me , i thought about it and told him that primarily i want details of all of loans and ppi that i have with hbos , he simply said he would deal with my request and we said goodbye . I dont know if i did the right thing and was wondering if anyone else had been phoned re subject action request :?

 

It was probably just to make life easier.

 

I once spent 3 months trying to get the necessary information out of my mortgage company with a SAR. When i phoned them in anger and demanded a list of applied charges, they replied, why didnt you just ask that in the first place?

 

Although it is your right to receive the information, you probably dont need it all. If anything that you do need dosent arrive, phone him back.

[Jan4a]

Are we starting to see a common sense approach here? Maybe Barclays will even start sending people what they actually want rather than reams of stuff they don't....

 

I can live in hope ....

[alanalana]

Are we starting to see a common sense approach here? Maybe Barclays will even start sending people what they actually want rather than reams of stuff they don't....

 

I can live in hope ....

 

Common sense and banks do not equate.

 

I must admit you will get the odd help but I believe that is down to the individual and not the organisation.

 

Not all the staff working for the banks are bad. They are generally under a lot of pressure from the likes of the head of the bank. Who will be trying to make as much money to pile into their retirement funds as possible.

 

Sir Fred (the shred ) Goodwin to mention but one. Took a lot of risks, Got the bank into a lot of trouble, sacked a lot of staff, had to be bailed out by the taxpayer, kept his knighthood , had his windows smashed, failed to say sorry for the problems including mis-sold PPI to a lot of customers.

 

He is probably a very nice guy to sit and share a pizza with :grin: You would probably have to foot the bill for the Pizza.

 

aa

[Jan4a]

I'll never forget going into Abbey years ago and asking for my last 6 years' statements. The girl behind the counter said "oh are you claiming your bank charges, I don't blame you, I've just got mine back"

 

So, yes, a lot of the employees are OK. They are probably frightened of being made redundant at the moment. Its the top brass who make the rules that should be shot.

[alanalana]

I'll never forget going into Abbey years ago and asking for my last 6 years' statements. The girl behind the counter said "oh are you claiming your bank charges, I don't blame you, I've just got mine back"

 

So, yes, a lot of the employees are OK. They are probably frightened of being made redundant at the moment. Its the top brass who make the rules that should be shot.

 

Shot is a bit extreme

 

sacked with no golden handshake, no bonus, and told to repay all the previous bonuses when the banks were going down the pan.

 

Plus a written apology to all the consumers that were ripped of by mis-sold PPI added to loans, mortgages, car loans, Credit Cards and anything else with PPI attached that was totally worthless.

 

aa

 

PS do not forget the compensation and refund of PPI with 8% statutory and hopefullly soon the contractual interest that was also applied.

 

FOS please take note.

[royalscot]

A wee update ....after my phone call on friday , today i received in the post a letter thanking me for requesting the sar and of receiving the £10 postal order and that a copy of the relevant information will be sent to me within the 40 days blah blah blah , it went on to say please find enclosed the leaflet CREDIT SCORING - HOW WE WORK OUT WHETHER WE CAN GIVE YOU CREDIT ... and PERSONAL CUSTOMER COMPLAINTS - HERE`S WHAT WE`LL DO and lastly OUR PRIVACY STATEMENT ..... FIRSTLY i am totally confused as to WHY i need to know about credit scoring as i will never in a million centuries ever deal with this shambles of a bank again , Secondly the fact that i requested a sar doesnt say i was complaining and lastly im not in the slightest bit interested about their privacy statement . All in all i could give a flying fluck about anything that pathetic bank does anymore ........I just want my loan details ..............thats all Do you think i should just send those leaflets back ??

[Jan4a]

a bit strange. Yes, send them back without stamps and let them pay the postage.

[royalscot]

Surely they cant affect my credit score for submitting a request for my sar !!!

[Jan4a]

No - they can't for reclaiming your PPI either.

 

Only leaflet I got from Northern Rock when reclaiming PPI was the Financial Ombudsman one they have to send you.

 

Might be as simple as an office junior sticking the wrong leaflets in.

[royalscot]

Was informed by the customer relations , that its standard procedure to include these documents :confused:

[Jan4a]

crazy - am baffled!

[royalscot]

Are we starting to see a common sense approach here? Maybe Barclays will even start sending people what they actually want rather than reams of stuff they don't....

 

I can live in hope ....

Well after the phone call ..nothing , until i got my complete dsar today . It took me over an hour to find the relevant documents and to find there are loan applications missing . It turned out i had 4 loans with hbos the first two were for £0000 and the second two were for £00000.00 and 00000.00 . I got the full details for the last two loans including the forms where i ticked the boxes " self -employed " however there was nothing on the first two loans , apart from a section called customer files , which states when the first loans where made and the amounts .could they withhold these details because they are over six years old ( i dont know ) . All the loans were for one reason only "Debt Consolidation " ....Heres my problem , i gave them a f/f settlement which was about a grand over wot would have been left if you had taken off the interest and ppi off the last loan . Does that mean that im chasing a lost cause , or is it worth while to pursue this ? Those loans were over a five year period ...anythoughts or advice would be gratefully appreciated

[Jan4a]

I think it is 6 years back from the date the account was closed, not 6 years back from today. Write and tell them you don't have a full SARS and you want them. Threaten Information Commissioner.

 

I don't know much about f&f settlements - but the PPI should be a seperate policy - so wonder if that would have been included anyway? And as FSA have ruled front loaded PPI should be paid back, then worth a try.

 

Maybe if you have all the account nos you could try firing off PPI reclaim letters for each account and see what happens?

[royalscot]

Any thoughts please

[royalscot]

Is there anything in law that helps anyone who gets loan after loan just to consolidate they're debt and after the final loan cannot pay it anymore . Surely the banks are just massing the debt in they're favour and probably know the client wont be able to pay but the person who sold them all these loans would in effect gain credit from the banking hierarchy . Say a person got a loan for £20,000 for debt consolidation , paid back £16,000 ( including ppi ) got an internal banking rebate for £4000 , the bank then class it as a partial settlement but still a default , can that person still chase them for the ppi plus interest , knowing that the bank knew the person was self-employed and had ticked the box on the cca self-employed .

[Jan4a]

I am fairly sure you can - because PPI is meant to be a completely seperate policy from loan. Have a look on FSA website, the announcement they made a couple of months ago re single policy loan PPI is there somewhere. That might help you. From memory, I think they have to pay it back to you.

 

Good luck.

Jan

[royalscot]

Thank you for your advice jan , think this is going to take awhile , but im determined to go all the way no matter how long it takes . I was trying to complete the which questionairre on missold ppi , when i got to the bit where you put in the cca ref number and the ppi ref number , i couldnt because neither are listed they are not anywhere in my dsar . there is no reference whatsover regarding ppi except the amount they charged me on the cca form which is clearly shown but no reference numbers whatsover . Im waiting to receive my bank statement back from the c a b , to check other loans that im sure i had with them but can vaguely remember , im sure i can prove that with my statements . ....Im in this fight till the end

[Jan4a]

You may not have a seperate PPI ref - I didn't. Just needed the account number. I don't know anything about Which questionnaires. Can you get account numbers from old bank statements (direct debits)? What about using this PPI reclaim letter and sending to bank - amended as appropriate? One for each account?

 

 

 

Dear Sir/Madam

Re: Account / Policy number: 123456789

I have been looking at my agreement with you, reference above and have noted that I purchased Payment Protection Insurance from you.

I am now of the belief that I was mis-sold this policy for the following reasons:

 

 

1. Employment Status: Due to being self employed when I took out the policy.

 

 

2. Responsibilities When Underwriting a Policy of Insurance: On each occasion, when the details of a loan were discussed your sales advisors failed to check my personal circumstances at the time of the sale, which they are under obligation to do when underwriting a Policy of Insurance. If they had done so, they would have realised that the PPI policies were useless to me. At no time was any attempt made to ascertain if the product provided was fit for purpose, suitable for my needs or if indeed it was required at all.

 

 

3. Alternative Insurance Cover: Your sales advisors in each case failed to ask me if I had any alternative arrangements for insurance cover. My employer has a generous illness package which would cover a period of sickness as follows: 6 months full pay followed by 6 months half pay. I would also be entitled to a generous redundancy package and a substantial payment would be made in the event of my death in service (more than suffice to clear the balance of the loan).

 

 

4. Failure to Supply Important Information with Regard to Significant Policy Exclusions: I was most definitely not informed that the PPI policies could contain certain exclusions which could affect me and my ability to claim on the policies if I should need to. Additionally I was never told that Pre Existing Medical Conditions could invalidate my policy and I was never asked if I had any Pre Existing Medical Conditions despite your advisors being aware I was in receipt of a War Disablement Pension. One element of this pension includes back injury which I know is an exclusion in PPI Policies. I also believe that I would also be excluded on at least one other existing condition.

 

 

5. Widespread PPI Mis-Selling:I am now aware of the widespread mis-selling of PPI by some financial institutions, following recent media coverage and recent OFT, FSA and Competition Commission investigations and inquiries regarding the mis-selling of PPI. I believe this is borne out by Point 3 above. I am also aware that the question of PPI cover is the subject of an ongoing inquiry by the Competition Commissioner

 

 

6. Wholly Inappropriate PPI Selling - Employee Bonuses: I understand that some employees are paid higher bonuses if they get prospective creditors to take out PPI with loans. How can the best interests of the customer possibly be met, if there is a clear conflict of interest between your responsibilities to me, and the drive of your employees to sell Payment Protection Insurance whether it is suitable or not in order to receive bonuses?

 

 

7. True Nature of Single Premium PPI Not Explained: No explanation was forthcoming from any advisor on any occasion on the full extent of single premium PPI policies or the fact that they would offer little or no refund if the loan was settled early or if the insurance was cancelled. The statements you have forwarded on accounts xxx and xxx, show no element of any refund of PPI or PPI interest when the accounts were refinanced or settled. There was also no explanation that the cost of the PPI premium would be added to the total cost of credit and interest added for the full term of the agreement. I believe this practice is unlawful.

 

 

8. Unfair attachment of PPI with no competition involvement: I now believe that the single premium PPI policies attached to the loan accounts were both extremely unfair and totally unreasonable and offered me very little, if any protection value whatsoever. Furthermore I believe in light of the preliminary finding by the Competition Commission that the PPI was unfairly attached as there was no opportunity for me to seek competitive Insurance. I am therefore requesting a full refund of all costs including all single PPI premiums that have been paid, the interest added to these premiums and the PPI proportion of the direct debit payments, that I have paid over the life of the account agreement.

What I expect from you is justification that the policy was suitable for me based on my circumstances and an explanation as to how your suitability criteria works. If you cannot justify this to my satisfaction I request a full refund of all premiums paid to date as well as interest on these payments.

 

 

Furthermore as I believe I have been unlawfully deprived of this money, I also expect the repayment of the interest at the Statutory Interest rate of 8% to be applied to of each of the single premiums and the PPI proportion of the direct debit payments.

 

In respect of cancellation of a policy may I draw your attention to the following reports from the FSA, namely, 'The sale of payment protection insurance - results of thematic work, November 2005' & 'The Sale of Payment Protection Insurance - results of follow-up thematic work, October 2006'' that state "When consumers cancel the PPI without repaying the loan, some firms will need to reissue the loan without the PPI. Firms should ensure they treat their customers fairly in relation to the terms on which they reissue the loan.". This means that any new loan is on the same or better terms and does not detriment me in any way and that this is to be done without making a new search on my credit file.

I expect a swift response to this letter within 14 days, containing either your full justification or notice that you will be refunding these payments.

If I do not receive a satisfactory response I will issue another letter notifying you of my intention to take further action if the matter is not resolved within a further 14 days. After this limit has passed I will be either contacting the Financial Ombudsman to investigate my complaint or issuing court proceedings.

Yours faithfully

[royalscot]

Thanks again jan , could you tell me wot template letter i can send them to ask for them for an investigation into this complaint , i dont know wot else to do , thank you

[royalscot]

Hello again , can someone tell me why being self-employed qualifies for a ppi refund ? many thanks . rs

[Jan4a]

Hello again , can someone tell me why being self-employed qualifies for a ppi refund ? many thanks . rs

 

 

Reading the stickies at the top of the PPI section will explain properly but basically if you are self-employed you can't claim on the PPI policy - so it is useless to you so you were missold it.

[royalscot]

hi jan , could you please post a letter for me to send to hbos to start the ball rolling in my claim again ppi that would have been worthless to me ...thank you

[Jan4a]

hi jan , could you please post a letter for me to send to hbos to start the ball rolling in my claim again ppi that would have been worthless to me ...thank you

 

 

Its the one in post 20 - just amend to suit your circumstances. Remember to send recorded delivery.

 

Jan