welcome finance Problems

[abi_cutie09]

Hi everyone I'm new to this site,

 

This is my first post, I hope somone can help..

 

I took out a loan with welcome for £2000 over 3years. Some months after the loan I took a car HP from them £5000 over 4years. The car + interest altogether comes to something like £14000. When I went for the car I was told the ppi had to be taken to get the car, but I have read otherwise on this website. When I tried to claim on a faulty light and a wiper (mechanical cover) I was told this is not covered. So the mechanical cover was useless to me aswell. I do remember calling them( welcome) after a couple of days of having the car to try and cancel the agreement and give them the car back as it didnt seem like agood idea at that point, paying all that money to them and they couldn't even fix a window wiper. They said they couldn't take the car back.

 

Anyway I carried on paying them with no problems up until about march when I was on maternity leave (last three months no maternity pay) I tried to get them to give me a reduced payments until I went back to work. They said no. This is when my payments dipped. i.e direct debits failing. I paid what I could in cash during that period, They were on the phone to me constantly, Every week almost all my money was going to them, I went back to work , The last time I spoke to welcome she said I had caught up with my loan, I asked her how much was owing on the loan as it is due to finish in december, the figure she gave was about £300 more than what it should have been. She put this down to interest. I am guessing charges have been added to the account. The car loan was about 1month payment behind( at that time a couple months ago) She suggested that I pay abit more each month to clear the interest, I agreed to do this but I asked to pay weekly rather than monthly,

So now I am paying £100 a week ( for both accounts) rather than £378 a month. Since then I haven't heard anything they just take £100 direct debit every week. I dont know when I will have 'caught up with my payments'.

But I am struggling to pay them and my rent and childcare etc.

 

I forgot to mention that one of the agreements was not signed by welcome and did not have any date anywhere on the form.

 

Also my personal loan payment was set at 105.97 a month, but several months ago they started taking 106 a month ( without telling me) I know its only a couple pence but still are they allowed to take those extra pence?

If I have been charged can I claim back the charges or get them removed from the accounts?

 

Sorry to have rambled on, I hope the above makes sense and that someone can help me!!

 

Thanks in advance, xx

[abi_cutie09]

I forgot to mention I have never recieved a statment from them not one. I have asked on several occasions and I just get told that it will be in the post, I don't know where I stand with them!!

 

Thanks, x

[postggj]

hi abi

 

first of all may i sugest you read the welcome threads for you to realise what a sorry excuse for a finance company this lot are

 

by the way

 

ime welcomes biggest pain in the butt and glad to help

 

i know all there dirty little secrets and cons

 

ill drop by in the morning and tell you what to do to get the ball moving

[Jo-anne]

Hi everyone I'm new to this site,

 

This is my first post, I hope somone can help..

 

I took out a loan with welcome for £2000 over 3years. Some months after the loan I took a car HP from them £5000 over 4years. The car + interest altogether comes to something like £14000. When I went for the car I was told the ppi had to be taken to get the car, but I have read otherwise on this website. When I tried to claim on a faulty light and a wiper (mechanical cover) I was told this is not covered. So the mechanical cover was useless to me aswell. I do remember calling them( welcome) after a couple of days of having the car to try and cancel the agreement and give them the car back as it didnt seem like agood idea at that point, paying all that money to them and they couldn't even fix a window wiper. They said they couldn't take the car back.

 

Anyway I carried on paying them with no problems up until about march when I was on maternity leave (last three months no maternity pay) I tried to get them to give me a reduced payments until I went back to work. They said no. This is when my payments dipped. i.e direct debits failing. I paid what I could in cash during that period, They were on the phone to me constantly, Every week almost all my money was going to them, I went back to work , The last time I spoke to welcome she said I had caught up with my loan, I asked her how much was owing on the loan as it is due to finish in december, the figure she gave was about £300 more than what it should have been. She put this down to interest. I am guessing charges have been added to the account. The car loan was about 1month payment behind( at that time a couple months ago) She suggested that I pay abit more each month to clear the interest, I agreed to do this but I asked to pay weekly rather than monthly,

So now I am paying £100 a week ( for both accounts) rather than £378 a month. Since then I haven't heard anything they just take £100 direct debit every week. I dont know when I will have 'caught up with my payments'.

But I am struggling to pay them and my rent and childcare etc.

 

I forgot to mention that one of the agreements was not signed by welcome and did not have any date anywhere on the form.

 

Also my personal loan payment was set at 105.97 a month, but several months ago they started taking 106 a month ( without telling me) I know its only a couple pence but still are they allowed to take those extra pence?

If I have been charged can I claim back the charges or get them removed from the accounts?

 

Sorry to have rambled on, I hope the above makes sense and that someone can help me!!

 

Thanks in advance, xx

Someone showed me a contract for Welcome Finance. The form was odd because the total amount you are due to pay back should be on the same side of paper as that of your signature. Theirs was overleaf which tricks the eye as to what the person was actually paying back. From my understanding this might render this an unfair contract and the signature void. Check with Officer of Fair Trading website which should cover unfair contracts.

 

GEC Capital Bank (who run all the store cards) were also a problem as store staff when offering the store card got customers to sign the contract without turning the page over and showing customers the terms and conditions. Don't know if they are still doing it as don't use store cards.

[Sweeney Todd]

Abie.

 

You've got post on board. Fear not. Your nightmares are over. Just follow his advise. Welcome dance to his demands. He knows this Company inside out. It will be a fun ride from here on in; not the stressful experience that you've had to date.

[abi_cutie09]

Thanks so much all of you, it's good to know I've got you on board!

 

Postggj - I worked out what low life they are for myself, I have read threw so many threads about welcome finance. I am disgusted with some of what I read! If I could turn back time I would, it is good to know you know their dirty tricks,

Thanks again,

[postggj]

hi abi

 

first thing i want you to do is get the hang of a program called photobucket

 

google it

 

then scan the agreements into your pc minus personel detail but leave in the figures

 

upload the agreements into photo bucket and post onto your thread

 

use the upload link for message boards without thumbnails option to post

 

thats if you still have the agreements

 

 

if it gets frustrating ill pm you my email address so you can send it by email attachment and ill post it up if you want

[abi_cutie09]

[abi_cutie09]

I have uploaded them, but they are in the wrong order. The first one is the personel loan agreement, the other two are for the car.

I don't know if I have uploaded the images correctly, as they seem so big on my screen.

 

Thanks

[postggj]

going over them now

 

hats off to you

 

photobucket virgin and got it right first time

[abi_cutie09]

I gave my old car worth £600 as part exchange, but on the credit agreement it says £1 part exchange. It doesn't seem fair. Any ideas?

I have to pop into town, but I will check on here when I get back, Thanks.

[abi_cutie09]

Thanks postggj, photobucket virgin lol.

be Back soon

[postggj]

ill be back this afternoon

 

ned to run figures through my apr calculator

[ben1305]

Hi Abi, i wish you luck with this.

Your in great hands with postggj.

Edited September 13, 2009 by ben1305
:-$

[abi_cutie09]

One more thing that is bugging me, when I got my car I was told I MUST insure the car fully comp, which I did, Why would this be?

 

This welcome finance thing is so confusing!!

 

I was also told I MUST insure the car for £5000, but on the agreement it says

Amount of credit for goods £4387. The man who dealt with me even insisted he fax through the details to my car insurance company.i.e fully comp and £5000. And stood next to me whilst I called my insurer. (eavesdropping?)

Edited September 13, 2009 by abi_cutie09
forgot to add something

[abi_cutie09]

POSTGGJ , I was just wondering if you had a chance to look at my agreements? I know you are very busy bringing welcome finance down.

If you do get a chance to look at my agrements can you give a shout.

I will check back here regularly,

Thankyou:)

[abi_cutie09]

Hello..... Anybody out there??

[postggj]

hi abbi

 

give me a few days

 

ime allmost up to you

[abi_cutie09]

thanks post!!

I didn't realise how in demand you are!! lol

I will check back in a few days!

[abi_cutie09]

Did anyone ever receive the £1000 part exchange or the £250 offer from welcome finance?

 

I was just wondering when my payments should go back down to normal as I am paying abit more than my normal payments at the moment,to catchup as I was 1month behind on car payment, surely I would have caught back up by now? Since I set the direct debit back up I haven't heard from them!

 

Do I have to pay by DD, or can I pay threw online banking?

[abi_cutie09]

Should my car agreement state how much of my monthly payment is for ppi etc?

[emmilou1]

dunno if it should but my agreement doesn't, what you're looking for is a statement of price. I've seen a few of them on here. I requested mine from welcome ages ago...haven't recieved it yet!

[abi_cutie09]

I think ive got statement of price, should I do the subject access request to get things moving?

 

I upped my payments a while back to catch up, because I was about 1 payment behind, I didn't sign anything other than the dd form,

can I get my monthly payments put back to normal?

It seems that all they are interested in is taking my money!!!

I don't have anything to stating how long the higher payments are going to be for,

I'm just so fed up now!!, the car is not the worth the extortionate amount they are taking,

 

Avoid welcome, like the plague!!

[postggj]

Hi Abi

 

How Is It Going

 

May I Ask What Is On This Doc That You Think Is A Statement Of Price

[abi_cutie09]

I good, apart from this welcome finance thing doing my head in !! lol

I am just going through my folder and will scan the statment of price thing, in a few mins