Announcements
-
-
Tweets
-
Posts
-
SMEs operating in “undesirable” sectors targeted by debankingView the full article -
How did the UK exit recession?View the full article
-
Growth was stronger than expected, but millions of households are yet to feel the benefit.View the full article
-
Discover 8 skills you develop when you explore different points of view that are essential for life and work.View the full article
-
The economy grew by 0.6% in the first three months of the year, ending a shallow recession.View the full article
-
-
Recommended Topics
-
-
Our picks
-
Datasearch Services Ltd/Michael Isaacs - fined for gaining pers details of debtors by using AI voice changing software to impersonate debtors to their debt owners
NewsBot posted a topic in Debt Collection Agencies,
A former tracing agent pleaded guilty and was fined for illegally obtaining personal information to check if customers of a high street bank could repay their debts.View the full article- 0 replies
-
Rescue Mate delivered the wrong tyre and want me to pay for it
Grablicht posted a topic in General Motoring Issues,
Rescue Mate delivered the wrong tire and want me to pay for it. https://www.consumeractiongroup.co.uk/topic/458849-rescue-mate-delivered-the-wrong-tire-and-want-me-to-pay-for-it/&do=findComment&comment=5215225-
- 6 replies
-
-
Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a topic in Student loans/SLC,
Erudio student loan deferment problems?. https://www.consumeractiongroup.co.uk/topic/454154-erudio-student-loan-deferment-problems/&do=findComment&comment=5191087-
- 20 replies
-
-
Post in Erudio - stopped sending email deferment reminders - NOSIA + terminated loans **WON AT FOS**
Beingfleeced posted a post in a topic,
Just wanted to finalise this story by sharing that I’ve had my complaint to FOS upheld. It’s been an anxiety and anger fuelled time but worth it to win against this disgusting company.
Initially it was not upheld because they stated it was my responsibility to update my address and Erudio did nothing wrong. But I added further comment and referred them to similar decisions where complaints had been upheld.
The crucial element was that Erudio stopped sending deferment email reminders in 2021 and all those people who hadn’t updated their addresses did not remember to defer because everything was sent by post.
FOS basically said that Erudio could and should have done more to contact me once the account went into arrears. They had my email address and phone number but didn’t use it. They stated that it is standard industry practice to trace a new address for people which they obviously didn’t attempt. Funny that once it was with Capquest, the phone calls were plentiful.
Anyway, the decision hasn’t been published online yet but once there’s a link I’ll post it on this group. I realise we’ve only got another year or so for these particular loans but I hope I can help someone else by posting here.
-
-
style="text-align: center;">
Thread Locked
because no one has posted on it for the last 2672 days.
If you need to add something to this thread then
Please click the "Report " link
at the bottom of one of the posts.
If you want to post a new story then
Please
Start your own new thread
That way you will attract more attention to your story and get more visitors and more help
Thanks
-
Recently Browsing 0 Caggers
- No registered users viewing this page.
-
Have we helped you ...?
Recommended Posts