Pompeyfaith v Co-op PPI

[landy_alert]

Hi PF:)

 

I'm very pleased that the FOS has finally accepted that the way they have dealt with your complaint has been somewhat lacking - shambolic would be my word for it..........and I fear some of mine might be headed the same way unfortunately.

 

Hopefully now, at long last, things might start moving in the right direction for you with this and maybe a belated, but well earned success is on the horizon:wink:

 

Landy x

[pompeyfaith]

Greetings Landy,

 

I certainly hope so, this all came about thought their 3 minute online survey which was not a good one lol.

 

Funny how they take more notice of that as they emailed me the following day.

 

PF

[pompeyfaith]

bump

[pompeyfaith]

Any comments on the letter above please Thanks PF

[Jan4a]

Hi PF

 

Sorry I've not been on for a while.

 

Well, I'm glad they've accepted responsibility for the mess they've made of it. Hopefully they'll now reply to you within a week or so.

 

Doesn't exactly inspire confidence in FOS/FSA ......

 

Jan

[landy_alert]

Hi PF:)

 

Just wondering how you are doing and if there's any update on this at all?

 

Landy x

[citizenB]

Okey dokey.. give me a few moments.

[citizenB]

Righto, here you.

 

New link

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/259146-pompeyfaith-fed-up-co.html

 

I have popped it into the legal issues forum.

 

If you want the title changed then just yell.

[pompeyfaith]

ill leave title as is for now thank you

[pompeyfaith]

right ill be updating this thread with the latest letters etc this evening PF

[pompeyfaith]

Greetings All,

 

The latest saga in this complaint is a threat letter from Moorcroft lol

 

So time to send a letter to them pointing out the errors of their ways and invite them to take me to court.

 

[johnnymitch]

Hi PF you old warhorse ..long time since I heard from you .. How are you ?

 

The DCAs are sending these letters out like confetti at the moment and of course it probably works for those who don't know any better (i.e. non caggers ! LOL ....) or they'd give up on this kind of scare tactics ,full of "maybes" and "could be considereds" ......

 

Go get 'em mate !

 

PS . just as an aftrethought PF , is it wise to leave the amount of the demand in on their letter?,..... they could possibly identify you from that ... and it's nobody else's business how much is involved. ....

[pompeyfaith]

Greetings Johnny,

 

Good point ill get it moved although Im not bothered to be honest as they are already deep in the poo.

 

FOS are a waste of time they upheld but were unwilling to state how much but wanted me to sign an acceptance form lol

 

No way am I doing that so I contacted my cousin who is a commercial lettings solicitor he has two sols in his office that are consumer contract sols and said he is willing to take this on though the courts.

 

I have forwarded all the paperwork to him in pdf and he is at the moment going though it all.

 

I have another thread now in the legal forum:

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/259146-pompeyfaith-fed-up-co-2.html#post3024632

 

PF

[Dodgy Geezer]

Play up Pompey.

[pompeyfaith]

Thanks DG

[pompeyfaith]

Latest reply from the FOS in response to my email regarding acceptance forms.

 

I have noted your comments. I must stress that our Service is an alternative to the courts, we provide a dispute mediation service and as far as possible, we aim to resolve matters informally. I am therefore unable to comment on the legal issues you have raised. I have noted that you are taking legal advice and should you wish to follow this route, it is entirely up to yourself, however, I would request that you let us know.

Generally, we do not get involved with the figures of an offer made by a firm to the consumer but we get the firm to agree the method by which the redress will be calculated. In this case, The Co-operative Bank has seen our redress guidance for this type of case and agreed to use it for its calculations and therefore I sent you the offer letter dated 18 June 2010.

However, as you remain unhappy, I am liaising with The Co-operative Bank to determine the actual figures of its offer and how this has been calculated including the arrears on your account. Once received, I shall forward the same to you.

 

I'm sorry you are unhappy with our service and apologise for the delays you have experienced. However, your case is of a fairly complex nature and we are trying to resolve it as soon as possible.

 

Kind regards

[landy_alert]

Hi PF:)

 

The more dealings I have with the FOS the more I understand BankFodder's (and others) belief that they are pretty toothless when it comes down to getting off the fence and actually acting on behalf of the consumer I had believed they were there to support

 

This goes one step further to prove that theory as they are hardly falling over themselves to help you here, are they?

 

As for trying to resolve it as soon as possible - that's a joke isn't it............the whole idea of the FOS fast-tracking a complaint seems to be a pointless waste of time!

 

Hopefully the guy in your cousin's office will be more helpful Is there any news on that front yet?

 

Landy x

[Jezzaa]

keep up the good work pompey.

 

I will be following your case with great interest

Same boat as you but with Lloyds and FOS nearly 2 years.

 

Also received Moorcroft letter last week.

Bring it on I say !

[pompeyfaith]

greetings jez

 

Im sure you like me are not bothered one iota about dca letters as the complaint is firmly in dispute and it is they that are not complying with the law indeed all the creditor is doing is digging a bigger hole for themselves lol all good evidence and amazing how they rely to much on what the screen says as you say bring it on as i now want my day in court