Argos LCD TV less than 18 months old cant be fixed- Please help!

[orderoutofchaos]

Thanks in advance for taking the time to read my post.

 

i brought a Bush LCD tv from Argos ( i know i never will again) under 18 months ago and paid on my switch card completely.

Around three months ago the screen went completely, and i put it in for repairs and paid £20 as a fee.

I was later told that Bush no longer make the part that is needed for the television, and that basically i have a £500 paperweight!

 

i tried phoning Bush and Argos, but of course they dont want to know...

 

could someone please give some guidance? i have looked and am aware that i need to draft a letter to aArgos and reference the Sale of Goods Act, but could anyone give me some more help?

thank you in advance for any help

 

order xxxxxxx

[blitz]

To Argos Customer Services,

 

I purchased a BUSH LCD TV from one of your stores on [DATE], 3 months ago the TV developed a fault and now no longer functions as it should. Under the sales of goods act 1979 (As amended) any product purchased from a retailer in the UK must be of a satisfactory quality, a TV lasting for only 15 months is not of this quality as it is not durable and no longer fit for purpose. (as outlined in s14 SOGA79).

 

As the product is not of satisfactory quality I require Argos to either repair or replace the product, without significant inconvenience, within a reasonable amount of time. (S48 SOGA79). Please note that I require the above as part of my statutory rights, and am not requesting a repair or replacement under the warranty.

 

I have enclosed a photocopy of the proof of purchase, the model number: [Model] and Argos catalogue number [Cat Number]. The exact fault is [Fault Here].

 

I expect a written reply within the next 14 days, which for a company the size of yours should be more then reasonable.

 

Sincerely

 

---

 

You should be able to get away sending that to them, the gist of your rights are in the above, if the goods don't last a reasonable amount of time they are considered not durable and therefore not of a satisfactory quality. Argos need to repair or replace the product.

 

Hope that helps

[ForestChav]

The only pitfall I can see there is they may request an engineer's report to prove the fault was inherent when the item was purchased.

[ukaviator]

The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase.

 

You should argue strongly with the retailer because your TV broke down within six years. The Sale of Goods Act doesn't define how long specific products should last, because different products have different life spans.

 

Contact the retailer's head office, You won't get any joy from youthful shop staff or call centres. Be firm and explain you think your product hasn't lasted a reasonable amount time. You want it to be investigated and repaired, or replaced if it turns out to be faulty.

 

Have you searched on Google using the model number etc? There maybe a known fault with Bush TV's worth looking into.

[gyzmo]

If it is correct about this model being obsolete and the parts cannot be found, then the remedy would be replacement of the TV, but you might have to pay a contribution. Alternatively it will be a pro-rata refund.

[Bookworm]

The only pitfall I can see there is they may request an engineer's report to prove the fault was inherent when the item was purchased.

Not so. This is about the item not being of satisfactory quality in terms of durability, not about inherent fault.

[orderoutofchaos]

Thank you all for all your help! you are all fantastic. i will let you know what happens

 

order xxxxx

[Jonny_10]

The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase.

 

You should argue strongly with the retailer because your TV broke down within six years. The Sale of Goods Act doesn't define how long specific products should last, because different products have different life spans.

 

Contact the retailer's head office, You won't get any joy from youthful shop staff or call centres. Be firm and explain you think your product hasn't lasted a reasonable amount time. You want it to be investigated and repaired, or replaced if it turns out to be faulty.

 

Have you searched on Google using the model number etc? There maybe a known fault with Bush TV's worth looking into.

 

RE : Sale of Goods. I have to point this out as I am forever hearing it. There is nothing to say it should last six years. It says that from the time of purchase the buyer has six years to make a complaint in a court of law, and 5 years if you live in Scotland. Why do people not understand this? This is for all goods, a bed, or a TV. Hope this helps people in the future.

Edited November 13, 2009 by Jonny_10
Spelling

[dx100uk]

RE : Sale of Goods. I have to point this out as I am forever hearing it. There is nothing to say it should last six years. It says that from the time of purchase the buyer has six years to make a complaint in a court of law, and 5 years if you live in Scotland. Why do people not understand this? This is for all goods, a bed, or a TV. Hope this helps people in the future.

 

why dont you read what uk posted properly,

 

"The Sale of Goods Act doesn't define how long specific products should last, because different products have different life spans.

"

 

dx