1stChoice Motor Spares!

[Lastlaugh]

Hi Again,

 

First EDIT 24/7 spares and now 1st Choice Motorspares..............just how many people are parting with money for parts that never arrive? This time it was for an ABS sensor to the tune of £85.00.

 

This is another service like 24/7 spares who search for parts at breaker yards........................quote comes in and you phone up order the parts and then wait. I cannot believe that something has not been done about it..................they must be making a fortune.

 

I have now bought a new part which cost £323.00, however in total i have been taken for a ride and have shelled out a further £243.00 on nothing! Beware other using these sites they do not stand by the guarantees they state on their website!

[freakyleaky]

Bump.

[riggwelter]

I ordered some spares from 1stChoice last week.

 

The part has not arrived and the phone number of the supplier no longer works.

 

Any idea what I can do now to get my cash back?

[Lastlaugh]

Call this number (dont call the other one as it charges £1.00 per minute)

 

08707 800 707 It says Suppliers & Admin only -

 

Good luck

 

There is a good company called the Parts Gateway who I have found brilliant and they are in control of their breakers.

[MARTIN3030]

I would contact your local trading standards.

They will usually take the case up for you through other TS in the area of the supplier/trader.

keep us informed.

[naive79]

Bought an engine from Glasgow based Direct Engines whom I'd found through 1st choice spares, paid with debit card (yes, that's how naive I am) as I was promised 2 years old engine with low miles... Received 6 years old engine (verified with main dealers checking the engine production numbers), which must have done 10 journeys around the world and was totally not worth trying to fit into my car (btw. hand cranking my cooked engine was giving pressure 4 bars on every cylinder, their engine was giving 0 bars... so much for the quality of their product), seller excuse was that nobody can tell the age and milage of a second hand engine and you cannot tell the quality by hand cranking because of the hydraulic parts!!! Yes, that's exactly what these people count on...

They agreed to refund but charged me over 200 quid for handling and delivery...

[Lastlaugh]

I managed to get a total refund but only when I involved the people who recommend the company. For you that would be First Choice Spares. Make it clear that you WILL involve trading standards and you want a total refund. Tell them that the item was not as described and therefore you should not be paying handling charges. 1st Choice Spares will put pressure on the company to refund you. They actually took them off their site for a while until I was refunded. Dont let it go as you have been taken advantage of. Good luck

[FightBack]

Lastlaugh, just wondering what issues you had with 24/7 Spares, as I am having a lot of problems with one of their scrapyards who are trying to charge me a handling fee for a part I have returned because it was the wrong one for my car (yep I paid with a debit card...). Did complaining to your local TS get things moving then? I've written directly to the scrapyard demanding a full refund etc, but heard nothing so far.

[Lastlaugh]

I would involve Trading Standards. I did eventually get my money back by threatening to take them to court. I would never use this company again. Keep telephoning the scrap yard and demand your money back. Also ask where in the contact does it specify handling fee?. I am sorry I cannot be of anymore help Good luck!

[MARTIN3030]

Lastlaugh, just wondering what issues you had with 24/7 Spares, as I am having a lot of problems with one of their scrapyards who are trying to charge me a handling fee for a part I have returned because it was the wrong one for my car (yep I paid with a debit card...). Did complaining to your local TS get things moving then? I've written directly to the scrapyard demanding a full refund etc, but heard nothing so far.

 

Did you give them a deadline to respond ?

Trading standards will only be interested if you have given the trader adequate opps top remedy your complaint-or else given you a final response which leaves the way open to escalate your complaints.

Make it clear that you want a response in writing-telephone calls offer no way of proof should you need this (unless you have recordngs) and Trading Standards will want to see copies of all material facts including comms.

[FightBack]

Did you give them a deadline to respond ?

Trading standards will only be interested if you have given the trader adequate opps top remedy your complaint-or else given you a final response which leaves the way open to escalate your complaints.

Make it clear that you want a response in writing-telephone calls offer no way of proof should you need this (unless you have recordngs) and Trading Standards will want to see copies of all material facts including comms.

 

 

Yep, gave them 14 days (although I know they have 30 under the DSR) which is up this week, planning to write again to push for a non court resolution, with a warning re court action if they don't answer. When is the best stage to involve Trading Standards ie before or alongside any court action?

[Conniff]

Yep, gave them 14 days (although I know they have 30 under the DSR) which is up this week, planning to write again to push for a non court resolution, with a warning re court action if they don't answer. When is the best stage to involve Trading Standards ie before or alongside any court action?

 

Did you send you letter by recorded delivery?

If so, have you checked the RM website to see if it has been delivered and signed for?

[FightBack]

Did you send you letter by recorded delivery?

If so, have you checked the RM website to see if it has been delivered and signed for?

 

 

Ohhhh yes, wasn't gonna fall for the old "lost in the post" routine! Signed for alright, day after I posted it, same day as the part, although suspiciously the signatures for both items were EXACTLY the same (even overlaid perfectly on top of each other..hmm)

 

Funnily enough, I emailed 24/7 this morning & was shocked to get a phone call later in the morning from Claire at their office asking for more details. Then she called back stating that she had spoken to FPS in Romford who claimed to have paid the money back onto my card yesterday! Yeah right..guess what, no money in there yet! She seemed keen to get rid of me when I told her I wasn't settling for anything less than a full refund..

[JW FAP]

Having had some experience in this field (I work for a similar company to first choice) I would always recommend to anyone buying anything expensive over distance, from a company you don't know, to pay by credit card, or visa debit card. This would apply as much to a mail order company or an ebay seller as much as it would any dismantlers yard. The reason you should use Visa Debit or Credit cards is the Consumer Credit Act of 1974, which gives you payment protection. Using either Visa debit or credit cards enables you to ask for a "chargeback" from your bank or card company, if you can prove that the product or service you have paid for is faulty or not what you paid for. Bank transfers, cash, and cheques offer no remit for getting your money back without legal action, which can prove costly.

 

I would also recommend to anyone using a location service to get the company name and the land line telephone number of the company that they intend to purchase from - in some situations people contact us believing that they are buying from us, not the subscribing yard, in some situations customers use several internet based parts locators, and contact us believing the problem has arisen from one of our members, when the problem has arisen from a member of another locator, in recent times we have found a number of companies have caused problems for other locators after being turned down by us.

 

Any customer using our service also can call our call centre to ask about the business trading history of the company they intend to use, to my mind this is the minimum level of customer service that a location service should offer.

Edited September 29, 2010 by MARTIN3030

[andy freeman]

I made the mistake of choosing 'Carparts 365".

Customer services NEVER answer your call and are a JOKE.

I phoned on Tuesday after having ordered on the previous Friday to check status of my order. Having not received any confirmation or tracking number and having had the money taken from my account. One would have thought at least confirmation would have been sent automatically. My first call, I waited nearly 10 minutes at £1.02 per minute before getting cut off.

I called straight back and was given a direct dial number to save paying £1.02 per minute before timing out and getting cut off.

I called back and was transferred to customer service. I held on for nearly 10 mins again and got cut off.

I think I made 8 calls during the course of the day, and each time was fobbed off to customer services only to get the same result. 10 minutes holding on, then cut off.

One salesman told me that my order had left on the Monday he would look into it personally and call me back in 10 minutes with a tracking number.He did not call me back at all.

By the end of the day i was very frustrated. I had to insist at one lad not to put my on hold and gave him my reasons.Half my day wasted holding on for your so called customer services.

I was told by one chap that the sales team sell, and customer services do all the ordering. They must be so busy with ordering that they have no time to deal with customers and do what they are supposed to do.

I think this service is appalling. I would not recommend anyone to use this service after my experience. In fact I will go out of my way to let people know how bad it is.

I don,t suppose 1st choice are too worried about my complaint, there are a lot of people out there who might use the service once at £1.02 per minute and be milked of their money while on hold.

 

The part did arrive and, as I had suspected, it was not the right part. I had explained that my suzuki was an import and that ATS exhausts could not find the right part, but the salesman just said 'it was the one listed', so i had to go with it. I ended up having to pay for someone to weld extra bits onto the new part to get it to fit.

I could have returned it but then would have had to pay the freight and whatever other "admin" charges the company decides to take you for.

The end of the day it probably cost me as much as the genuine part from Suzuki would have, and all the frustration and STRESS. ( You bunch of Tw.ts ).

 

Finally, the last lad i spoke to in 'sales' gave me some time and tried to sort things for me. He told me my package had left that day (Tuesday not Monday as I had been fobbed off with by another bloke).

 

 

Last but not least, when I ordered the part, the salesman tried to tap me for an extra £5 saying the it was because it was a long parcel. When I questioned it, he quickly retracted it. What was that all about? Are these salesmen working for a bonus which might be anything over and above the price, is theirs to keep?

[BankFodder]

I made the mistake of choosing 'Carparts 365".

Customer services NEVER answer your call and are a JOKE.

I phoned on Tuesday after having ordered on the previous Friday to check status of my order. Having not received any confirmation or tracking number and having had the money taken from my account. One would have thought at least confirmation would have been sent automatically. My first call, I waited nearly 10 minutes at £1.02 per minute before getting cut off.

I called straight back and was given a direct dial number to save paying £1.02 per minute before timing out and getting cut off.

I called back and was transferred to customer service. I held on for nearly 10 mins again and got cut off.

I think I made 8 calls during the course of the day, and each time was fobbed off to customer services only to get the same result. 10 minutes holding on, then cut off.

One salesman told me that my order had left on the Monday he would look into it personally and call me back in 10 minutes with a tracking number.He did not call me back at all.

By the end of the day i was very frustrated. I had to insist at one lad not to put my on hold and gave him my reasons.Half my day wasted holding on for your so called customer services.

I was told by one chap that the sales team sell, and customer services do all the ordering. They must be so busy with ordering that they have no time to deal with customers and do what they are supposed to do.

I think this service is appalling. I would not recommend anyone to use this service after my experience. In fact I will go out of my way to let people know how bad it is.

I don,t suppose 1st choice are too worried about my complaint, there are a lot of people out there who might use the service once at £1.02 per minute and be milked of their money while on hold.

 

The part did arrive and, as I had suspected, it was not the right part. I had explained that my suzuki was an import and that ATS exhausts could not find the right part, but the salesman just said 'it was the one listed', so i had to go with it. I ended up having to pay for someone to weld extra bits onto the new part to get it to fit.

I could have returned it but then would have had to pay the freight and whatever other "admin" charges the company decides to take you for.

The end of the day it probably cost me as much as the genuine part from Suzuki would have, and all the frustration and STRESS. ( You bunch of Tw.ts ).

 

Finally, the last lad i spoke to in 'sales' gave me some time and tried to sort things for me. He told me my package had left that day (Tuesday not Monday as I had been fobbed off with by another bloke).

 

 

Last but not least, when I ordered the part, the salesman tried to tap me for an extra £5 saying the it was because it was a long parcel. When I questioned it, he quickly retracted it. What was that all about? Are these salesmen working for a bonus which might be anything over and above the price, is theirs to keep?

 

We've had an email contact from carparts 365 who are concerned about your complain and would like an opportunity to investigate the matter and to put things right.

 

One point that they make is that they say that they do not use a premium rate £1.02 per min phone system.

 

Please would you contact me on our admin email address as I think that there offer might help you on this.

 

Thanks

[KaakD]

I made the mistake of choosing 'Carparts 365".

Customer services NEVER answer your call and are a JOKE.

I phoned on Tuesday after having ordered on the previous Friday to check status of my order. Having not received any confirmation or tracking number and having had the money taken from my account. One would have thought at least confirmation would have been sent automatically. My first call, I waited nearly 10 minutes at £1.02 per minute before getting cut off.

I called straight back and was given a direct dial number to save paying £1.02 per minute before timing out and getting cut off.

I called back and was transferred to customer service. I held on for nearly 10 mins again and got cut off.

I think I made 8 calls during the course of the day, and each time was fobbed off to customer services only to get the same result. 10 minutes holding on, then cut off.

One salesman told me that my order had left on the Monday he would look into it personally and call me back in 10 minutes with a tracking number.He did not call me back at all.

By the end of the day i was very frustrated. I had to insist at one lad not to put my on hold and gave him my reasons.Half my day wasted holding on for your so called customer services.

I was told by one chap that the sales team sell, and customer services do all the ordering. They must be so busy with ordering that they have no time to deal with customers and do what they are supposed to do.

I think this service is appalling. I would not recommend anyone to use this service after my experience. In fact I will go out of my way to let people know how bad it is.

I don,t suppose 1st choice are too worried about my complaint, there are a lot of people out there who might use the service once at £1.02 per minute and be milked of their money while on hold.

 

The part did arrive and, as I had suspected, it was not the right part. I had explained that my suzuki was an import and that ATS exhausts could not find the right part, but the salesman just said 'it was the one listed', so i had to go with it. I ended up having to pay for someone to weld extra bits onto the new part to get it to fit.

I could have returned it but then would have had to pay the freight and whatever other "admin" charges the company decides to take you for.

The end of the day it probably cost me as much as the genuine part from Suzuki would have, and all the frustration and STRESS. ( You bunch of Tw.ts ).

 

Finally, the last lad i spoke to in 'sales' gave me some time and tried to sort things for me. He told me my package had left that day (Tuesday not Monday as I had been fobbed off with by another bloke).

 

 

Last but not least, when I ordered the part, the salesman tried to tap me for an extra £5 saying the it was because it was a long parcel. When I questioned it, he quickly retracted it. What was that all about? Are these salesmen working for a bonus which might be anything over and above the price, is theirs to keep?

 

I've never experienced such despicable customer service and rudeness as I did with CARPARTS365. After patiently waiting three weeks for a part we were told everyday would arrive, I called on a Saturday and spoke to an extremely rude, obnoxious and uncivilised man who refused to answer any query and ended the conversation by telling me that I "could go on about how long I've been waiting but he couldn't tell me when my parts would arrive unless I wanted him to tell me a load of B***s***. He hung up the phone when I told him I was recording the conversation. When I called on Monday to enquire about the part and complain about the incident on Saturday, a man called "Sham" refused to put me through to customer services and told me that they had refunded my money and I "was free to go somewhere else to get the part" I wanted. They did not care that we had lost the sale of the car that was waiting for the part and they had lied to us everyday for the two weeks the part was overdue.

When relaying the experience to customers and other mechanics, some told me that they had similar experiences with this highly unprofessional company.

Obviously, good customer service is NOT a constant priority for this company.

[emymordi]

Here is first hand fraud by xxxxx. They take your money and never deliver the product claiming the neighbour has stolen the product. Please all, beware. They are all bunch of xxxxx.

I am prepared to expose this company and claim a full refund of my money including all cost in the process.

 

Paid £159.99 for Chevrolete Lacetti panel and gave a delivery address where there is a nursing mother who is in 24/7. xxxxx claim the courier claims they delivered to my neighbour but refused to provide any information of what flat or recipient or delivery confirmation and felt they can simply sweep the matter under ground.

 

I am determined to see this through at all cost and will definitely keep you posted.

 

Please beware - xxxx at

xxxxx

 

don't use them don't patronise them!!!

[Old Cogger]

Blimey! I have used 24/7 on many occasions and the suppliers have been 100% in their treatment, have had no difficulty, in fact some of the traders I deal thru themselves since as service been very good, there was occassion when a certain part had been modified on many occassions and the company

concerned rang me and asked for more details even held the line whilst they told me to look for part numbers on a vehicle, stating 4 screw and where they were and where to look for the identity number = that is service, pity others have found not so useful suppliers.

[Bilko13]

Having used 1st Choice once (and never again) I would strongly recommend using a different medium to find parts. Try e-mailing the nearest large breaker and visiting in person. Under no circumstances use Carparts 365 unless you want to end up significantly out of pocket. I think the idea behind 1st Choice in theory is a good idea but they don't seem to care which cowboy breakers they allow to use their site.

[wazboy]

I ordered 4 parts for a peugeot 206 via 1st choice. Got a email quote for 3 of them total price £123.00, then a phone call from the company saying they had the 4 parts I wanted at total of £130.00 which I accepted. When I looked at my credit card statement they had taken 2 lots, 1 for 143.00 and another for £30.00. They split the order into 2 deliveries and are charging me for it. 1st Choice are not interested even when I have a written price.