Carer incurring excessive fees @ NatWest

[Vampyra]

Verbally - but it's going in writing. I actually hadn't thought of this point. I'll let my new bank know!

[jo_jordan]

My experience with the bank when I challenged them regarding them being told my Daughters mental health issues was that under the Banks discrimination policy they were not allowed to make any note on file about such conditions as ‘everyone has to be treated in the same manner’ otherwise it is classed as discrimination!!!

 

BTW they were told verbally three times and it was not until I saw the manager I was told the above policy. I by that time had applied to be my daughters’ third party representative so that they would ‘talk’ to me under the DPA. We then signed a mandate to that effect.

 

Jo

[Yyates]

You really need to contact the benefits agency as i am sure there is a rule that states that the bank CANNOT take your money for any debt that is from a benefit. There is a particular wording to use which the benefits agency will tell you. Rightfully the bank should refund all the money they have taken off your benefits as well as the charges if you start the ball rolling where they are concerned.

[gothicf0rm]

i think the bank were incorrect about the disability rights act too. they have to provide everyone with equal levels of access to the service, not taking into account someone's condition and accomodating it within reason hardly makes service access equal. it sounds to me more like a breach. i will ask a friend who knows an awful lot about this being an enforcement officer for it.

[Vampyra]

Just an update - there is no more news since the last letter.

 

Sent off my DPA request and awainting the preverbial to hit the fan! :?

[horace4831]

I can HARDLY BELIEVE WHAT I HAVE JUST READ! (This whole thread).

This is such a horror story. I actually have an account with these faceless computers, too.

 

Not for much longer.............

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[diddled]

Any news yet Vamprya?

 

Did you manage to contact Benefits Agency for their interpretation of the rules?

 

I think the legislation relating to deductions from benefits may be

 

Social Security Administration Act 1992

Miscellaneous

Section 187: Certain benefits to be inalienable.................................

...................and every agreement to assign or charge such benefit shall be void.........

[Vampyra]

I have had no news at all.

 

I feel they are not taking me seriously. And in fact, I had a basic account with them and before I got a new current account I was going to get my BT bill paid out of there. However, I forgot and BT tried pulling the bill twice and now NatWest have put £76 worth of charges on an account which has never been used and never had any money go out of it.

 

I know I should have remembered but £76????

 

Not a stitch of paperwork from NatWest though - it's nearly 2 months since I asked for the investigation to be started and I have now also asked for all my statements - before the letter was changed on here to list of charges, so will no doubt incur a £10 charge there and another 30 odd days of waiting.

 

I think it's appaulling that I am actually showing I'm deadly serious this time and nothing, nada, zilch! Wonder if they'll be so slow when I open the court case?

 

I'd wager £76 they wont be!

[Bookworm]

Since you can't do much in the way of IC complaint until 40 days are up, I would suggest a quick letter to remind them the clock is ticking on your DPA request... Juuust a gentle nudge, you know

[Vampyra]

Got a stock standard letter today

 

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=971

 

my posting shows a slight difference in the letter I got to the other persons one.

 

Apparently my Data Protection request has to be filled in on a form and the 40 days do no start til I have paid the £10 and been identified as being me. This is what their form says.

 

They appear to be trying to play the delaying game somewhat.

[diddled]

This seems to be a pathetic delaying tactic.

If you made a DPA Subject Access Request by letter and enclosed the correct fee, the 40 days limit commences on their receipt of your request

 

I suggest you telephone the Information Commissioner's helpline now

[BankFodder]

Got a stock standard letter today

 

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=971

 

my posting shows a slight difference in the letter I got to the other persons one.

 

Apparently my Data Protection request has to be filled in on a form and the 40 days do no start til I have paid the £10 and been identified as being me. This is what their form says.

 

They appear to be trying to play the delaying game somewhat.

Read the DPA rules which are linked in the library. The you can decide for yourself who is right.

[Vampyra]

OK well I didn't send off £10 - don't shout - but would it be more effective if I took this form with a covering letter explaining exactly what I want to the branch so I can pay my £10 and be identified immediately?

 

And if so should I also send a copy of the letter to Stuart Higley and to

 

Mr Alex Lyons

Data Protection Manager

Retail Regulatory Risk

2nd Floor

Business House B

GOGARBUREN

P.O.Box 1000

EDINBURGH EH12 1HQ

 

????

 

I dont want to give them any room for more stalling so your thoughts are greatfully recieved.

[Vampyra]

Hold on a chuffing moment - £10 is all they can charge for DPA isn't it?

 

Hmmm....£10 with form and covering letter to all three places I think. Can't hurt can it? :twisted:

[shywazz]

Just read this thread, and its stopped as per the one above? Does any1 have any idea whether this guy and his mother won there money back? know it was march but only been member short while and lots of threads to get through. Hopefully he got verything he and his mam were entitled to....

[gizmo111]

Just read this thread, and its stopped as per the one above? Does any1 have any idea whether this guy and his mother won there money back? know it was march but only been member short while and lots of threads to get through. Hopefully he got verything he and his mam were entitled to....

 

i hope so too - however the banks stalling tactics do have a detrimental effect on peoples confidence and also some banks confidentially clauses etc have been quite intimidating. The OP and her mother were in a vunerable position and I have no doubt that the bank exploited it, I just hope that they were not penalised too much for their vulnerability.

[Guest NATTIE]

I have quickly skimmed through the thread and I do think that I may know a few reasons as to the initial problem-NW changed computer system in Oct 2002 from the old NWPLC to RGS Group system. There were a number of problems when the new system went live and some people did disappear briefly from the new system, the transfer of data caused problems, possibly the overdraft. The second point I would make is that I have to concede that I think NW acted harsh in relation to the benefits and it is a pity someone did not at least try to be more helpful. It is the case that any persons disability cannot be noted on computer records because of the Disability Discrimination Act.

I don't think the bank exploited them,a banks computer system does not allow for gender age etc ect when the automated system of returning DD/SO and CHQs. I do hope saying this, that she won her case.

[gizmo111]

I don't think the bank exploited them,a banks computer system does not allow for gender age etc ect when the automated system of returning DD/SO and CHQs. I do hope saying this, that she won her case.

 

But she was held on waiting for a supervisor - surely some form of manual intervention could have taken place even if it was only a temporary increase in overdraft limit?

[Vampyra]

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