Hi, I entered the Damside Street Car Park in Lancaster on 09/09 2018 at 11:57:47 with a 5 years old daughter in distress. While my partner took care of her I had to go around to find a place where to change money because I didn't have enough loose change to pay for a parking ticket at the ticket machine. Therefore I bought a parking ticket valid for 1 hour at 12:10 (just over two minutes after the 10 minute grace period finished). I left the car park at 12:13:02. In total, I stayed there for less than 16 minutes but purchased a ticket allowing me to stay for 1 hour (plus the 10 minutes grace period). A few days later I received a Parking Charge for £125. I tried to appeal with the HX Car Management and with the Independent Appeal Service but with no success. A few days ago, I received a Letter Before Claim from Gladstones solicitors threatening with a legal action if I don't pay £160. I'm not sure what to do. Shall I pay or shall I go to the court? Do I have any chance in the court with no legal experience? Thank you for your help Miroslav

I’m looking someone who can help relating to Reeds Rains, a property management company based in Halifax, yorkshire that I used up until October last year and who now appear to have sent me a claims letter demanding £633.90 I realise this is a relatively small sum but i'd like to see if i have any options and not panic and just pay. I left because when i signed with them the contract stated 4 inspections a year, i asked them not to do 4 inspections per year, 1 a year was enough as they're my existing tenants, i've had them a while they'd been great and i trusted them to look after my house. Roll forward 2 years i find out from my tenant that she'd been having to take time off work for 4 inspections every year and was being harassed by reed rains if she didn't reply when they were wanting to arrange them. She doesn't earn a huge amount so taking time off work was difficult and she worked at a hospital so having to sort out cover on shifts. Understandably she was frustrated and got in touch with me They also issued my tenant with a new AST and charged them a fee (which i hadn't realised) so on the 2nd year of being with them, i told reed rains i'd pay the fee for my tenant, count many many emails later from me to them to several people telling them over and over again that i was paying it, they were still harassing my tenants to pay the fee so again, my tenants is left frustrated and upset Responding to their emails and trying clear up their confusion was taking up so much time (and becoming stressful and frustrating for me too), I gave reeds rains 3 months notice (by email and i got a response back from them) and i thought that was that A week ago i found a brown envelope through my letterbox, i was a county claims letter All it says is i owe them £633.90 for a 'withdrawal fee' which i know nothing about, i can't find the contract i signed as remember scanning it and emailing it back to them but i can't find the hard copy Prior to this i don't think i've had any communication (I did have block their emails as kept sending me marketing information (gdpr?) Has anyone been through anything like this or offer any advise at all?

Hi, new to the forum, thanks in advance. The PCN came though the post, ANPR capture, no ticket. Date of infringement 08/12/2018. NTK was issued on 12/12/2019 for £60. I've been working away, so effectively ignored it. I received a Keeper Liability Notice on 16/01/2019 but I was still away and have just returned and opened it (28/01/2019). Schedule 4 Protections of freedoms Act is mentioned. I have made no contact with them. The parking company is HX Carpark Management Ltd The car park address is Vulcans Lane Car Park, Vulcans Lane, Workington, Cumbria CA14 2BP They operate under the Independent Appeals Service. The charge is for failing to purchase a ticket within 10 minutes of arriving at the car park. I was working at the theatre near by and went to get change from the theatre shop. It took longer than 10 minutes. I'm trying to find the payment ticket. I think my employer has it. I'm chasing him now. Any advice on the best course of action would be appreciated. Today 28/01/19 is the deadline for the £100 payment, according to their rules. Thanks.

Hi All, Need a little advice as to where i stand and how to proceed. Myself and my partner moved into a new flat in July 2018 where the car park is managed by these clowns. We are one of about 10 who are fortunate enough to have a very big parking space where two cars can be parked back to back. We questioned this in the viewing and was told this was acceptable. The issues with countrywide parking started about a month after we moved in where we got a ticket on one of our cars for being parked incorrectly. This was appealed and of course, lost. It was then appealed to IAS and of course, lost. Since then we have taken the advice on here and i'm hoping that the letter received yesterday from BW legal titled Letter before claim is now the last from these cowboys The main issue i have is that since then, we have received multiple tickets on our vehicles (about 5 i believe) for the reason of "double parking". Thankfully, i have a copy of a letter from these cowboys that was sent to all residents before we moved in specifically highlighting that double parking was allowed in these spaces. This was thrown back at them during one of the appeals and yesterday we have received the appeal rejection saying that the block management have changed their mind, only single vehicles can now park in these spaces and that my appeal has been rejected on this matter (first i knew of this change of ruling). Firstly, where do i stand with appealing these and going forwards? One of the main reasons we moved in here was because it had the benefit of space to park two vehicles. There is no road parking around here that isn't charged so thats not really an option. I don't want to keep getting these PCNs. i know that CPM have never taken someone to court but i do not want to end up in a situation where they take us to court to make an example seeing as we will probably have a substantial amount of these by the time our lease is up! As expected, the appeal responses from them are pathetic, don't actually address the points i'm making and are going against their own signage and terms but i'm now starting to use a substantial amount of time dealing with these and whilst i'm taking great pleasure in wasting their time and money, id rather not have to!

Hi to all. I am going to try and keep this very simple and brief. I was sent a package/gift by my relative. So it was not a online purchase or any of that sort The item was delivered to my apartment complex via Royal Mail signed for service and was received by the concierge who signed for the item and made a log of my parcel and put in a delivery note via my letter box. However when I went to collect my parcel it had disappeared from a secure parcel room. I am not here blaming the concierge stealing the package all I am saying it just disappeared. I spoke to the building management and put in a formal complaint. I contacted the police also who could not do much at this point as no proof of who took the parcel. I wrote endless letters of complaint to the building management company of my apartment complex. Who ignored my complaint s and never responded. I then did a subject access request for the office log sheets containing the acceptance and delivery of my parcel even then they ignored and after my letter to management stating I will make a complaint to the ICO they sent me the documents. I then wrote to the CEO of the company and yet received no response. I had no choice other than to seek financial claim of my missing item via the small claims court. £ under 5000 claim. So The Small Claims court acknowledges my claim and gave until 1st of October for the defender the building management company to acknowledge and put in a defence to my claim. I rang the small courts/money claim centre on the 2nd of October who said they have received no information from the defendant however they are 5 days behind. i had to wait until 7th to find out if they had received any correspondence. I ring up on the 7th and yes they have not received any information. I sent in via email a request for judgment by default on 7th October, received the confirmation email, but again it takes 5 days for it to go through. The judgment by default was sent as the courts had not received any information from the defendant at this point of time. On the 8th of October I received an email from the defendants solicitor stating that there is no contractual relationship between me and the building management, and my particulars of claim are not clear, (I have been extremely clearly in my claim form) and that the claim is misconstrued and vicarious and that the concierge company is separated and are hired separately and in so many words saying it’s not them and trying to shift blame, followed by giving me 2 options, A)discontinue the claim B) agree to an an extension for the defence to allow them a extra 1 month to put in a defence C) And if I do not agree to a or B the building management company would file for a summary judgment strike out as the claim is vicarious. And giving me a 23 hour notice to respond via email only and to seek legal advice. Note I received the email on the 8th at 9pm and was given less than 24 hours to respond via email only by 3pm on the 9th of October. And the defendant will claim between £2500-£3000 In court costs and legal charges etc In a panic and surprise that having not any response up to date and all of a sudden a letter from a solicitor o sort legal advice and was told by my legal team to continue with the judgment by default. On the 14th of October I rang the court and was told the defendant on the 6th of October put in an acknowledgment of service but have until the 15th to put in the defence. So the judgment by default is not valid. But can put in another judgment by default if they don’t receive a defence. That’s the basic of what is going on. Now my question is can the defence claim legal costs via small claims? What advice and help would you suggest. What steps could you suggest I take as I am getting stressed out. Thank you and all response will be appreciated.

Ok, so this is a bit of a long story so I'll try and keep it as short as possible, I'm no legal expert at all. I moved into my new property August 2017, I moved from a previous address which everyone involved knew about. Now where I live is Freehold, but I have a management company who cut the grass etc in the local park, which I have to pay for yearly......I had not received an invoice at all, so I just presumed I would get one yearly one. Now I was in the area of my previous property and it turns out the management company have been invoicing my previous address to demand payment, but obviously as they demand payment every 6 months, it has now created arrears and they have now appointed solicitors to collect payment . I have contacted solicitors and explained everything, they're not interested, just demand money! They told me to speak to my solicitors who assisted with the purchase of the property as they should have informed the maintenance company of change of address. I have contacted them, which they sent me the letter which was sent to the management company, I then forwarded this to the solicitors and they have said this isn't good enough and are going to pursue payment. which I should pay £120 a year to the management company now with arrears and solicitors fees they want nearly £550. They have said I have 7 days to pay the full amount or they will proceed with an Section 121 notice which will add significant charges. My point is, surely it is an administration error on the part of the management company or the solicitors who assisted with the purchase of the house. I was never told anywhere I have to contact the management company to change my address!? All of the solicitors involved knew it was my main residence. What can I do going forward?? As debt collecting solicitors just don't listen and all they do is demand payment. Management company won't talk to me and just say "its in solicitors hands now" Any advice would be great, I'm speaking to my solicitor tomorrow to see where I stand on this, as out of principle I don't think this is my fault at all!

Ive received a letter before action from Gladstones re an alleged parking violation on private land there aren't any signs at the entrance barrier stating the land is private and subject to a fine for illegal parking. Although there are some within the car park, these are placed in such a way that tree branches etc obscure them. Is the alleged violation enforceable if there weren't any noticed placed at the barrier entrance to the car park? Thank you.

Frankly I feel that it's probably a bot. I don't know if there's a real Katie Chamberlain or whether they have simply picked some name out of the blue and I can't see what it has to do with smile cloud services Anyway, here's the recording of an unsolicited call. call_16-52-49_IN_01130859953.mp3 Internet searches seem to show that this is not an isolated case. If anyone has further information as to how it works then please post it here. This call was recorded automatically on an android mobile phone. Read our customer services guide

Hi, I've read through a lot of posts, but can't find one that directly deals with my issue. Please find attached the notice & pics sent to me. I live in Scotland, so can't get any pics of any signage before the 14 days. I don't remember there being any notices except for the usual pay and display notices, The problem with the parking bay was that if I had moved forward I would have had the front of the car over and I thought this would have made it more awkward for the cars next to me. 1 Date of the infringement 07/08/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 13/08/2018 3 Date received 16/08/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] Have you had a response? [Y/N?] post it up No 7 Who is the parking company? Northwest Parking Management Ltd 8. Where exactly [carpark name and town] Central Car Park, Peter Street. Carlisle (stated on letter - I cannot confirm as I am not local to the area) For either option, does it say which appeals body they operate under. BPA I'd really appreciate it for someone to take the time to read and offer some advice. PNCharge.pdf

My son visits a local car park to pick up a manager of a local business adjacent to the car park, takes her to Bookers Cash & Carry and then brings her back to the same car park with the few items she has purchased for the business. The car park backs on to the rear entrance of her business and there is an HX Car Parking notice there which says it is OK to stay for up to 10 mins without a requirement to pay for a ticket. After one of these occasions he received a parking charge notice from HX accompanied by a photo of his car entering the car park on his first vist and another of his car leaving the car park on his second visit, total duration 79 minutes. He was only there for a few mins on the first visit and the same on the second which is within the rules stated. The charge was £120 or pay now for £60. We thought this was a simple ANPR technical error and wrote to HX stating this and advised them to re-examine their photos and find the two missing pictures of him leaving and returning which would be the solution to the issue - no response except for another letter stating that the charge had gone up to £125 (not the £120 stated?). We wrote again with the same explanation with no response except for a further letter from their solicitors (Gladstones) giving one last chance to pay the full charge. Upon research I find that HX, Gladstones and their arbitration service are all part of the same group and operating a cash generating machine. We ignored that letter and have now received a county court claim form inviting him to give a response before being taken to court. Any advice appreciated on how to proceed with this. Do I need to get him a solicitor and if so can I counter-claim for the expense? Is there any way of derailing this procedure before it reaches court?

Hi Oddfellow Bit of a long stretch but we are facing exactly the same situation you have described in this forum. I am super happy to hear that it was settled and I would love to hear any advice you would be able to provide me in order to navigate through this too. Just received a letter from the third party insurance threatening court case action and despite having the legal protection insurance, I fear the worst. Could you kindly let me know if it would be possible to talk about your situation please? Many thanks Gemma

Having received a parking invoice for parking on private land from UK Parking Management LTD, I failed to respond or appeal. As I am unlucky enough to be subject to another private parking charge , I had confused the two and thought I had appealed but it seems I did not..... ..I have now had a letter from Debt Recovery Plus asking for £160. I called them upon receipt and asked for copies of the original invoice and some other information (such as the address of the parking company - so I could write to them directly). All of my requests were (quite rudely) refused and I have now received a letter from them saying as it's at the debt recovery stage they are unable to consider any appeals. Where do I stand? (please)

Directors of debt management company disqualified for 29 years READ MORE HERE: https://www.gov.uk/government/news/directors-of-debt-management-company-disqualified-for-29-years

Hi All Have been paying a small amount to Citroen for a debt from 2007 that now does not appear on my credit file current balance is £2500. Citroen have now sent me a letter saying they have sold the debt to a debt collection company and have closed the account. Interestingly they say i should continue to make payments and should hear from the new debt management company reference payment to them instead. (still waiting after 5 days for letter from debt company) I have still got this debt listed against an address i moved out of 2 years ago and have not been on the electoral role at a rental for the past 2 years. I have now moved in with girlfriend and will eventually end up on the council tax here but address is over 50 miles away. Due to these changes i'm not sure if i should just stop paying Citroen and wait to see if the debt company finds me; any advise would be helpful thanks.

Hi, With ref to : https://www.consumeractiongroup.co.uk/forum/showthread.php?483974-ADVICE-required-Defendant-insurer-refusing-to-pay-for-credit-hire-vehicle I was just reading up on hire company car issues and have found myself in a similar situation described earlier this year in the forum. I had a car accident a few weeks ago and I was not at fault and my insurance company have referred me on to the solicitors and they offered to repair my car and give me a hire car to use, which I accepted as I believed this was something I was entitled to since I was not at fault. I am now being asked to provide all my bank details and find this very bizarre. I have called the solicitors and they say that they plan to get all costs covered by the other person's car insurance, which brings me back to why am I providing my bank details?? I came across this forum and began reading your posts on the forum to get advice and see if other people have been in this situation. May I ask what happened with your situation? Did the solicitors manage to claim back costs from the other insurance company? Did you encounter any other further problems/costs? and were you happy to pass on your bank statements? I have never dealt with an insurance claim before and thought this was going to be a simple to ensure my car is repaired, but have realised there is a lot more to this. I read in the forum that you did pass on you bank details to the solicitors. Did you find this was a safe thing to do or did they make you pay for anything? Is this all a normal process??? Many Thanks.

Debt management bosses banned after transferring half-a-million from own companies READ MORE HERE: https://www.gov.uk/government/news/debt-management-bosses-banned-after-transferring-half-a-million-from-own-companies

Hi everyone, hoping this is a relatively straight-forward one. I am a member at Clifford Health Club (Nottinghamshire), which use Ashbourne Management for their membership payments. I emailed Ashbourne as I have moved house and I was wondering if I could end my membership as the gym is now a bit out of my way. Ashbourne replied saying I had to have moved 15 miles away, I haven't quite moved 15 miles away, fair enough I don't meet that requirement. It'll be a bit irritating but not the end of the world. The bit of the email that confused me was the opening sentence, "The contract that you signed and agreed to is for a period of twelve months, to date you have made three payments and we require a further nine payments in order to cancel." The contract I agreed to and signed was, indeed, for 12 months. However, it was part of a promotional offer - sign up (November) and pay nothing until 1st February. In my mind then, in April, I am six months into my 12 month contract, with 6 payments left to make, not the 9 that they have said I have left? That would surely make my contract 15 months long not 12? I was just wondering if I am able to argue the case with them about the 3 months they appear to have added on? Thanks for any help

Debt management directors disqualified for a combined 11 and a half years READ MORE HERE: https://www.gov.uk/government/news/debt-management-directors-disqualified-for-a-combined-11-and-a-half-years

Hi Really don't know what to do, I have recently had two letters threatening court action and bailiffs due to a parking charge Unfortunately these letters have been going to my neighbour who has sent a lot back saying return to sender so don't have the date or whereabouts that this incident happened, meanwhile the fine has escalated. I was puzzled why the letters were going to my neighbour I phoned the dvla to check my records who then informed me it had the wrong door number on their data. The information is being updated now this is also strange as earlier in the year I had correspondence from the dvla with the correct door number. The parking company is ica registered, please can someone help.

This 3rd party mobile provider contacted me (Unsolicited) around Feb 2017 telling me that my small business contract with o2 was coming to an end. As an O2 "Partner" they had all my information and could provide me with a great deal. I stupidly signed a 3year contract with a "Deal Incentive" whereby they would pay a sum to me to reduce my line rental to £25 a month, I got 1 payment in April then nothing until in Jan 2018 I sent them a letter of contract cancellation due to "Material Breach of Contract". My bill rose from £35 to £92 for 3gb of data and no phone !! Despite several letters and calls to o2 to cancel this contract I am still waiting. Beware of this company please, I will keep you updated !!

Hi All I would be grateful for any help received. I have been paying a debt management plan to pay plan since 2008. I am going to be made redundant at the end of the month and was thinking of possibly trying to make full and final settlements to finally get out of debt. After looking at some threads on this forum I thought I would see if this is the best route or should I look into a debt relief order or just continue in my debt management plan. Here are a list of debts below Barclays Bank £1,781.46 Credit Card Cabot Financial £163.91 Next Store Card Cabot Financial £359.15 Store Card Cabot Financial £588.19 Bank Overdraft Hoist Finance £248.14 Store Card Hoist Finance £1,160.59 Credit Card JD Williams £654.43 Fashion World Catalogue Moor croft £533.31 Additions Catalogue Moor croft £2,449.34 Halifax Loan Moor croft £572.96 Credit Card NCO Europe £1,710.74 Little woods Catalogue PRA Group £1,940.82 MBNA Credit card Paragon £1,246.38 Virgin Credit Card Paragon £418.93 DFS Sofa Santander Cards £1,034.55 Credit Card Total £14,862.00 Ive checked my credit rating online with noodle Paragon Virgin Credit card not default that I can see Pra Group Mbna Credit Card defaulted 30/11/15 Barclaycard defaulted 15/06/17 Arrow Global Additions Catalogue defaulted 01/04/14 JD Williams not defaulted that I can see Shop Direct Finance - Littlewoods not defaulted that I can see The rest don't seem to be showing on my file anywhere. Thanks in advance for any responses

Had the following email from this outfit in my Spam earlier today pasted verbatim: Yawn

https://www.consumeractiongroup.co.uk/forum/showthread.php?482555-Hxcpm-pcn-St-Georges-Car-Park-Fitzwilliam-Street-Huddersfield-HD1-5BB&p=5074615#post5074615 The car owner has been issued with the same notice but I was the driver. Same experience as above. Where does he (the car owner) stand? It is annoying that someone takes the money for your ticket physically but then you get told you haven't paid. I also have the ticket as evidence. Again, parking attendant said to put on dashboard but no reference to terms and conditions. Interestingly I parked around 7:30am. It was dark so even if the signs were up at the time, they weren't illuminated so would that add weight to the argument? Do I reply or just wait?

Hello All, I have just received a 'Parking Charge Notice' from HX Car Park Management Ltd. According to the contravention the: 'Pay and Display Ticket was face down' and they are requesting £60 (if paid within 14 days) or £100 (if paid within 28 days). There are no ticket machines in the car park and on arrival to the car park you pay cash to an attendant, he gives you a piece of square, coloured paper with the date printed on it (which they have photographed as evidence). Each day you're provided with a different colour. With hindsight, I stupidly didn't realise that I needed to place the dated ticket face upwards. I was under the impression that you couldn't park there without going past the parking attendant. Worryingly, I could potentially be liable for at least another three days as I'm not sure if I placed the coloured ticket 'face up' on the following days. Any advice would be most appreciated as this could potentially be an anxiety inducing £240.00 in total (almost a week's wage for me). All the best, Amy

received a PCN in the post from New Generation Parking Management 18 months ago - I sent them an email informing them that I am just the registered keeper and not necessarily the driver. (I used the template from this group) NGP never responded to my email. They have now passed 'the case' on to ZZPS/Wright Hassall Solicitors who have just informed me that the Protection of Freedoms Act allows them to County Court me. Is this right? (I did not state who was driving) The driver (my wife) has recently died and would I still be liable for the charge? This has really upset me and Wright Hassall after I told them that one of the drivers of the vehicle was now dead. TIA