Hi everyone, hoping this is a relatively straight-forward one.
I am a member at Clifford Health Club (Nottinghamshire), which use Ashbourne Management for their membership payments.
I emailed Ashbourne as I have moved house and I was wondering if I could end my membership as the gym is now a bit out of my way.
Ashbourne replied saying I had to have moved 15 miles away, I haven't quite moved 15 miles away, fair enough I don't meet that requirement. It'll be a bit irritating but not the end of the world.
The bit of the email that confused me was the opening sentence,
"The contract that you signed and agreed to is for a period of twelve months, to date you have made three payments and we require a further nine payments in order to cancel."
The contract I agreed to and signed was, indeed, for 12 months. However, it was part of a promotional offer - sign up (November) and pay nothing until 1st February.
In my mind then, in April, I am six months into my 12 month contract, with 6 payments left to make, not the 9 that they have said I have left? That would surely make my contract 15 months long not 12?
I was just wondering if I am able to argue the case with them about the 3 months they appear to have added on?
Thanks for any help