I think that you should get back on the telephone to them and find out what date they were sent the original DQ, how long ago should it have been returned, and you want a copy of the sanction order and if you speak to somebody who says that there not legally trained and asked to speak to somebody who is. I think it's important you need to see the order and find out what has been said and what the timescale is. Otherwise you're just going to hang around hoping that the court will pull itself together or that EVRi will do something. Until then you are being led around by the nose – by EVRi and also by the court

I'm afraid that your three hour wait is not really relevant to this problem. I understand that you had a two-year guarantee – please can you tell us about it – timeline when the fault appeared and when you attempted to reported. Also, I asked you to reproduce the text of that part of the guarantee – and you haven't addressed this request

Apart from the consumer rights act, I'm interested in the guarantee that you have referred to. You suggested that not only must the fault occur within the two years but also you must report it within the two years – is this correct? Have I understood you correctly? Please can you post up the text of this part of the guarantee conditions together with a link

Can you remind me what is it we are waiting to hear from EVRi? Also, what is the sanction order? Maybe you could call the court and ask them for a copy. You should be entitled to one.

Congratulations on your settlement. I'm sorry you had to give up some of the value you are claiming. Was this in full and final setting?

This is going to be extremely complicated. There are some factors here Which make the outcome uncertain. Please can you tell a more about the defect in the computer. How long have you had it? Have you any evidence of the defect?

Thank you. Please be aware that although you are new here, you should realise that we react pretty quickly and it is in your best interests to move things along and to keep them on the back foot. There is a lot of money at stake here and so you need to keep it moving, react quickly – and keep them on the back foot. You can be certain that this will definitely go to court claim. Make sure you do your reading

Get the money first – then post up would have you want. We have had a number of people who have felt restricted by religious principles from claiming interest. Sometimes those people have been prepared to claim interest and to give it to us by way of a donation. As you're probably aware, we don't charge anybody anything. We don't get paid – we are all volunteers and we simply rely on the goodwill of the people we help. In anticipation – well done on your success. What a nuisance these people articles you so much difficulty. I hope at the very least that you have learnt enough to be able to embark on immediate action whenever these kind of people get in your way future. And of course we are always here to help you – don't forget

The maximum amount that you can negotiate for is the full amount stated in your claim including all costs – claim fee, hearing fee. It's a shame that you didn't claim interest – was there any reason for this? Their no admission of liability is standard and totally irrelevant.

You must not give up a single penny – and also if they tried to introduce a confidentiality clause into the offer – refuse. It is not part of the claim and if they bring that in then if they want extra then they must pay extra. Keep us updated on this please

Did you claim interest? And does their offer include interest?

Okay, don't worry about QVC. Your claim is against Evri. I don't think we realise that you are still paying QVC – but as you are proceeding against Evri, you should continue paying them for the moment.

Still waiting for this information

Please stand by for a further reply tomorrow but in the meantime, please start doing lots of reading on the sub forum . We have a huge amount of cases against EVRi. We always win but you will need to understand the route in order to be confident about what you are doing and the help we are giving you. Please give us a bullet pointed chronology including date, value, did you get their insurance policy etc. Once you have done your reading you will understand more about the information we need and the route forward.

Anyway, all of this discussion is completely academic. The real question is whether your neighbour is prepared to bring an action in their own name. If not. If they are too elderly for instance, then is there probably isn't much of a point in continuing to talk about it

Just because lots of people have to do it doesn't mean that it is an obligation. Signing for something before you receive it effectively means that you have received it and my even be interpreted to mean that it was received in good condition

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Contact free is not the same as sign in advance.

I don't fully understand what you're saying. It's a bit garbled but I certainly cannot bring myself to believe that she should be required to give a signature before delivery. Even if that is one of their terms and conditions I would say it would be an unfair term. I would suggest that she goes to eBay and cancels the order. Had she paid? Presumably my debit card or credit card – I would ask for a chargeback

Why aren't you claiming interest? Are you trying to do them a favour? Also, you need to be very clear about the name and address of the company that you are suing. Some of these used-car dealers are very slippery in terms of their company name, their address and the location of their assets.

I sent you a message and raised the possibility of recovering all of your insurance premiums paid at least the last six years. This would be in addition to recovering the value of loss parcels which had not been reimbursed. You haven't responded – but I suggest that it would be worth a chat. In your post above, you seem to think that it might amount to 430 different claims – it wouldn't.

Yes, first bit of advice is don't go to Citizens Advice. They are well-intentioned – but they are out of their depth on this kind of thing. Secondly, please can you tell us who it is you are dealing with. What is the item What is the value How much deposit did you pay How much did you offer them by way of this so-called gesture of goodwill Stop corresponding with them until we understand exactly the situation. Frankly I think you should be reclaiming your deposit.

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