Try 08445577912 that's the repair centre ( was in February of this year )

BONUS great end to dodgy start.

Actually cancelled my CPP back in 2007 but got a letter through the post so filled it in using one of the many "advice posts" on here. Just banked a cheque for £83.09 My girlfriend had hers returned so again used one of the "advice posts" on here and got a cheque for £209 BONUS. Many thanks to all who posted great info.

If this is the company Videotech Unit 5 B Kayley Industrial Estate Richmond Street Ashton-under-Lyne OL7 0AU Then number is 0907 018 0045 but costs £1 per minute Ring warranty company again tell them no one has been intouch. Fingers crossed for you.

Further to previous post, repairman has just been and replaced the carbon brushes, took about 20 minutes, brilliant, washer now working. Had taken call from repair agent to bring forward repair visit, "oh yes I said" that was a bonus seeing as work gear needs washing.

Purchased Beko washing machine with 5 year extra care plan August 2012 10/02/14 drum will not turn Immediately came onto this site to view other CAGers problems with Comet extra care, was not impressed. Rang The Warranty Group switchboard 01594 863000 Went through automated question and push button, talking to a human within 3 minutes. Referred to Repair Care 08445577912, oops I thought going to cost me a few bob here. Again automated question and push button answer. "You are in a queue, all our representatives are busy" well something like that. 2 minutes later talking to another human, very pleasant young lady, and within another 2 minutes had a repair visit booked for 13/02/14 Now admittedly it is an all day visit but I will stay in. Forgot to mention The Warranty Group gave me a 6 digit reference to quote to Repair Care There is light at the end of the Comet collapsed tunnel.

My experience goes back to the late 90's, had been on the BG maintenance contract for 2 years and each winter the rads were just luke warm. The annual service was during summer. Called them out every couple of weeks during the winter, told boiler knackered, an old Ideal Standard, now obsolete. Friend of the family was a retired BG engineer and had a look, pipe at back of boiler was gunged up stopping flow of water, he cut out section and replaced with new pipe and hey presto central heating running like brand new. Cancelled maintenance contract and shortly after changed fuel supplier. Will never ever go back to BG.

Done

Very sad news, Rest In Peace, thankyou for all the help in resolving our problems.

Wouldn't want to be a motorcyclist on this road

Don't get me started on tv licensing:roll:

My google street view is 3 years out of date

I drive a diesel Yaris, averaging 65mpg, very light right foot. Ave price diesel 136.7p / litre ( asda )

Trading Standards have their own website which goes into a fair bit of detail, sorry but unable to show link due to "not enough posts"

Your contract is with the garage. Providing you have not been off roading or abusing the underside of your car. Last time my car juddered under acceleration, some 30 years ago, it was due to a worn engine mounting. Best of luck.

The new Beko washing machine arrived as arranged this morning, sunday, at about 10am. The old hotpoint was taken away and a word of warning now, the driver told me that they were only authorised to take away items providing the manual was given aswell, interesting eh? The new Beko is now on its third wash and my other half seems delighted. Will let you know what happens with my contact with the "repair centre", head office and the local comet store. Many thanks to rebel11

The comedy script continues. About an hour ago I got a call from "the repair centre" (not comet run) saying that they had the part and an engineer would call tomorrow. After I picked myself up off the floor I spent 10 minutes explaining what had happened over the last five weeks culminating in a new washing machine. The lady at the other end told me that the repair was still live on their system but would cancel the visit tomorrow. She rang back shortly after having spoken to "comet repairs" and they know nothing of a new machine being authorised. She will leave the repair open and ring next week to see if all is well at this end. Sunday morning is going to be very interesting. Shall pay the local store a visit tomorrow to make sure all is in place for a happy ending.

Hi guys, sorry I've not been back sooner but laptop screen went kaput and the power transformer also give up the ghost. All repaired and replaced by local village computer shop and very reasonable but thats another story. To continue the story, Last thursday 09/08/12 the local comet manager rang to say that our email to head office had done the trick and he had been told to offer us a new replacement asap. As we were going away for the weekend we arranged to visit the shop on monday 13/08/12. On the saturday 11/08/12 we got a letter from head office confirming what the local manager had told us. We attended the shop on the monday afternoon and after speaking to the manager was taken by a sales person to pick our new washing machine. Of the two machines we preferred the hotpoint could be delivered on the thursday 16/08/12 and the beko on the sunday 19/08/12. We went for the hotpoint but by the time we got downstairs to the sales counter it had been sold and the next delivery of that model would be tuesday 21/08/12. Our lass was fuming, the new sales assistant didn't know what to say except sorry. We are now expecting the beko to be delivered on sunday morning. There was a difference in price which has been refunded and a new 3 year service plan put into operation. I will hopefully be able to tell you all is well next monday at which time I will email comet head office with an expense sheet of costs incurred by this calamity.

Always forget the important things. Washer bought October 2010 for £369.99 3 year Comet Service plan £169.99 Never again. Got call from manager at the local Comet store this afternoon. He says he is also contacting head office, seems genuinely concerned, a people person.

This comedy sketch gets better and better, so just a quick refresher. 01/07/12 Hotpoint washer decides to malfunction on the day we return from a two week holiday 02/07/12 Ring Comet Extra Care Service Plan department. Spent 20 minutes on phone going through reset procedures, no joy. Informed engineer not available until 11/07/12 ( So what happened to the two day attendance stated in the booklet ) 06/07/12 Comet ring to say part not available so engineers appointment cancelled. ( They know the part without looking at the machine, amazing ) 11/07/12 Sent email to Comet via their website to complain. They acknowledge receipt, someone will get intouch within 2 days. 14/07/12 No reply so go to local Comet store and speak to the manager who takes details and makes a few calls. Explains he is waiting for someone from "repair centre" to get back to him and will contact us when he has anything to report. Later that day get email from Comet to say engineer will call 20/07/12 20/07/12 Engineer arrives, guess what, wrong power board, but orders the right one there and then on his laptop. 24/07/12 Another engineer arrives, no part and does not know of the ongoing problem, orders a motor, 29/07/12 Find this wonderful website and send email to Bob Darke. 30/07/12 Reply from head office, they offer apologies and say we are "priority 01/08/12 Get call from "repair centre" they think we have two machines that require attention. Explain problem, then am told that only a motor has been ordered and will not be available until 10/08/12, unbelieveable. Send email to Comet head office. 02/08/12 Receive email from head office, they have noted my request for a relacement if the next attempt to fix the machine is a failure. Still waiting for an appointment date. Meanwhile we have had to visit family four times a week, since this problem arose, to wash our laundry. A 12 mile round trip each time. We have also had to buy a tumble dryer to dry said washing. Just to keep the chuckle muscles working the great grandson, 7 months old, came to stay for a couple of days whilst our grand daughter goes on a short holiday. Guess what, he's got the sh*ts, gonna be just like old times, washing nappies in a bucket.

This is a quick thankyou to rebel11 for providing the email address for Bob Darke of Comet. In a nutshell we have been waiting 28 days for our washer dryer to be repaired (thank God the kids have left home) From the initial call and trying to reset the machine the tele operative knew the part to order (impressive eh?) Before the engineer arrived the appointment was cancelled, part not available. 18 days later engineer turns up with the wrong part (really miffed) but ordered correct part 5 days later another engineer turns up who knows nothing of the problem and no part. On the 27th day I find this website, whoopee, also find relevant email and send it, it's more like war and peace in length. Will post any response. Thanks again for the info.