Hi there Sal786, We are very sorry to hear about the issues that you have been experiencing with your furniture. We would certainly welcome the opportunity to assist you in this matter. If you could possibly give us a call in head office on 01302 330365. Kind regards Lauren Head Office Customer Service Tel: 01302 330365

Hi there, I am very sorry to hear that you are unhappy with one of your sofas, this is certainly not the reaction that we want from our customers. With regards to sending out an engineer, this is standard protocol. The 'engineer' is one of our service managers. All service managers are fully accredited & experienced upholsterers and therefore they are best positioned to ascertain the exact situation and the best resolution. We cannot take any action without the initial assessment. As per my response on twitter, if you could send me a direct message with your order details I would be more than happy to look into this for you. Kind regards Lauren Head Office Customer Service Tel: 01302 330365

Hi ClarkeyUK, I am very sorry to hear about the issues that you have been experiencing with regards to your recent store visit. I would certainly like to assist in this matter if you could possibly give us a call at head office on 01302 330365. Many thanks Lauren Head Office Customer Service Tel: 01302 330365

Hi Intel_Shopper, We have been made aware of your complaint through a tweet sent by CAG. We are very sorry to hear that you are unhappy with the sofa that has been delivered to you and that you feel that it is the wrong size. It would be great if you could allow us the opportunity to look into this for you. If you could contact the head office on 01302 330365 we will certainly help as best we can. Many thanks Lauren DFS Head Office Customer Service Tel: 01302 330365

Hi Scaredonjsa, I am sorry to hear that you are having problems with your sofa. If you could possibly give us a call in Head Office on 01302 330365 with your order details & we will certainly look into this for you. Many thanks Lauren Head Office Customer Service

Hi there mercerj, Its Sarah from customer services, Head Office. Please could you give us a call on 01302 330365. Sorry to hear you are having problems with your furniture, if you give us a call, we can discuss this in further. Kind regards, Sarah - Customer Services, Head office. 01302 330365

I am very sorry to hear that the service we have provided has fallen below our usual high standards.I would like the opportunity to discuss this matter with you.My direct telephone number is 01302 57 33 48.Kind regardsMatthew HowarthCustomer Services - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

I am concerned that you are unhappy with your furniture and would like the opportunity to personally speak to you regarding this.If you could call me on 01302 330 365 and I will be more than happy to discuss this matter with you.Kind regardsMatthew HowarthCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS

Good morning,Given that you remain unhappy please do call our Customer Service Department on 01302 573348 and we will happily speak to you regarding this.Kind RegardsCustomer Service - DFS

We are sorry to learn you are unhappy with your furniture. We would love to see if we can help so please contact us on 01302 330365 and ask for the Customer Service Department.Kind regardsCustomer Service - DFS