I've asked for your post to be moved to the Telecoms forum, where you may receive a better response.

No, no, I've told him to approach them in all friendliness at first, and pull out SOGA if they get sniffy; sorry, should've made that a bit clearer... Buyer is waiting for a reply to e-mail sent at 4pm today, so probably won't get a response until tomorrow...

Hey guys; just wanted to clarify the position on this one. I'm posting on behalf of someone else, and am not going to name the shop unless the outcome is unsatisfactory - I want to give them a chance to put this right first! The actual purchase of the electric guitar in question was A Saga, but since that's over I won't mention it unless necessary. This person eventually obtained a guitar from the Shop; Shop's website promises that part of the service is a 'set-up' of guitar, i.e. tuning and adjusting it to its optimum performance. The guitar is worth £900 - the buyer paid a reduced price of around £700 in part-compensation for being mucked around in aforementioned Saga. The buyer noticed a 'buzz' on the guitar straight away, and decided to take it to an independent engineer, mainly because the Shop is a considerable distance away. The engineer has come back to the buyer with his evaluation; essentially, the guitar is faulty, little or no set-up had been done on it, and it needs to undergo a certain process to make it right. I'm advising that the buyer sends this evaluation to the Shop, stating that this (pretty expensive) guitar is not of satisfactory quality (SOGA 1979), and requesting either: a new, non-faulty guitar; for the Shop to undertake the repair themselves; or for the Shop to pay for the repair to be undertaken by the buyer themselves. I just wanted a little reassurance that I'm advising the correct route! I'm pretty sure of the position but a bit of cheerleading is always appreciated!

I think the rubber band powering their two brain cells snapped...

I'd like to sue every one of the above posters for prolonging this thread well past its natural lifespan

bump

TBF, you did ask the question...

Compensation shouldn't be the issue; reporting them to the FSA and getting them punished is your main priority. Anything more than a written apology and evidence of rectification is a plus, not an expectation.

This post may be better situated in the Debt forum - there are processes for making debt collectors prove the debt exists in the first place, as well as who actually owns the debt. Don't pay anything until you are actually sure that you owe the amount. They must prove that you owe it to collect it.

Because: a) as mentioned, the site is greenfield, when there are plenty of brownfield sites available, and b) also as mentioned, because of the poor road access. Simple question, simple answer.

Leases are negotiable between two parties - it's not 'special disposition' (I think you mean dispensation), just a negotiation, or permission.

Cleaning is chargeable - the property must be put back into the original condition minus wear and tear. Wear and tear does not cover the grease behind the cooker, or the dust in the back of the wardrobe, etc.; things like marks on painted walls are arguably wear and tear depending on length of tenancy, severity of marks and original condition of paintwork. The court rate for work carried out by litigants in their own time is £9.25 p/h, and has been suggested on here before as a resonable amount for a landlord to charge when carrying out (necessary and documented) remedies.

Without seeing her lease you cannot know. What goes on between her and her and her landlord is private - why is it any concern of yours? Are the pets causing a nuisance, or do you just not like the lady in question?

Is this the case?

There's some interesting info in this Guidance Sheet from the berr.gov.uk website: http://www.berr.gov.uk/files/file41731.pdf It essentially boils down to, under UK law, she is allowed to take time off for emergencies - however, she is not entitled to take off the entire amount of time your father spends recuperating. The idea is to allow her time to arrange long-term care, like a nurse or paid carer. Any longer than it takes to do that seems to be down to the discretion of the employer.

The hourly rate allowed by the courts for work carried out was around £9.25 - search the landlord forum for more info.

I don't want to know... ...no, wait, I do

Glad to find another Warcrafter! lol I would like to reiterate though that going to the manufacturer first off when you have a problem can invalidate your lawful rights under SoGA with the retailer (the guys that should be your first port of call), if the manufacturer gives you a new/different machine, for example. The retailer should really, really be the first entity you go to.

Uncontrolled sobbing is what counsellors expect from their sessions - don't be afraid to go, and go for a good number of visits, before you actually get anywhere.

'Linda', commercial links are against site rules.

Hi guys, Does anyone know the address of the Managing Director of Demon Internet? Abysmal story that I unfortunately don't have time to go into now (will probably do later though depending on the outcome) but I'd be grateful if someone would be able to help! Thanks in advance!

Any good?

I would have thought IMO that the insurer would be liable for costs incurred, as they gave the wrong information that led to the car being impounded in the first place...

We're considering getting one of those lockable posts for the middle of our reserved parking space - you need to be registered with the SIA in order to clamp for a charge, and there is no way we are compromising our principles by acting unlawfully and using '[problem]' tickets to solve the problem of people parking where they shouldn't

Crapita. Enough said