Hi there, If you email elaine.mockler@bayv.co.uk with you account / address details she will arrange for you meter to be removed. kind regards BAYV team

Dear Peedoffdotcom If you could in Email elaine.mockler@bayv.co.uk & graham.clarke@bayv.co.uk with your account number or details we will arrange for someone to call when at a time that works for you to remove the meter. Kind Regards BAYV

I would recommend you email Elaine Mockler who is a senior member of the management team and she will ensure this matter is dealt with. Elaine can be contacted at elaine.mockler@bayv.co.uk. There are a number of ways we can help any short term issues Best regards BAYV

Given the nature of your complaint I would recommend you email Elaine Mockler who is a senior member of the management team and she will ensure this matter is investigated for you. Elaine can be contacted at elaine.mockler@bayv.co.uk. Best regards BAYV

Hi, Given the nature of your complaint I would recommend you email Elaine Mockler who is a senior member of the management team and she will ensure this matter is investigated for you. Elaine can be contacted at elaine.mockler@bayv.co.uk. Best regards BAYV

Dear staceyO_89 Can I ask that you do one of the following please; 1. Contact Elaine Mockler Customer Services Director on email elaine.mockler@bayv.co.uk or Via telephone 01656754522 Alternativley 2. You can contact trading Standard for the registered office Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark. The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services. The service is available: Monday to Thursday 8.30am to 5pm. Friday 8.30am to 4.30pm. The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: consumeradvice@bridgend.g ov.uk Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem. If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties. Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the county court. The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights. Kind Regards BAYV

Dear staceyO_89 Can I ask that you do one of the following please; 1. Contact Elaine Mockler Customer Services Director on email elaine.mockler@bayv.co.uk or Via telephone 01656754522 Alternativley 2. You can contact trading Standard for the registered office Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark. The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services. The service is available: Monday to Thursday 8.30am to 5pm. Friday 8.30am to 4.30pm. The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: consumeradvice@bridgend.g ov.uk Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem. If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties. Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the county court. The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights. Kind Regards BAYV

BAYV Attempt to engage constructively with all post on CAG however this is not always possible and in this particular case we would advise as southernjessy suggests that this situation is mediated on by either via the Financial Services Ombudsman or via the civil court and a copy of the resulting judgement is then posted. Kind Regards BAYV

HI. I'm really sorry to hear that you are having trouble with your account. I have spoken to Mrs Mockler who has told me that you have spoken with her today. I also believe that she has arranged with the Regional Director to contact you to arrange a meeting with you next week if you are well enough. He will give you a call on Monday to confirm. Many thanks BAYV

Dear Wengerboy, I can confirm that we have responded to your request in writing, as per your request to Graham Clarke not to be contacted by telephone, we have provided you with a written response to the complaints you have lodged with the FOS and have also responded to your SAR. At this stage there is really little further we can do to help you other than to request once again that you contact Elaine Mockler Customer Services Director on email elaine.mockler@bayv.co.uk or Via telephone on 01656754522. Elaine is a senior member of the management team and will be able to personally respond to your concerns on a private level, rather than on a public forum. Kind regards BAYV

Dear DX100UK In regards to an update on this post, no contact has been made by trading standards or any other representative of the customer to the company Kind Regards BAYV

Dear Wengerboy I can confirm that I received your recorded delivery letter today (15th September 2012) I can confirm that this matter will be investigated Monday 17th September 2012 and I will respond with an update both in writing and by phone (on the number provided) no later than Tuesday the 18th September 2012. Yours Faithfully Graham Clarke BAYV

Hi, I refer to the previous advice that I have given you. If you contact Elaine Mockler on the email we have provided, she will look at the issues you have raised. Elaine is a senior member of the management team. Her email address is elaine.mockler@bayv.co.uk Many thanks BAYV If they say i sign a termination form which i was told it was a removal off a meter box lie. i am worried that will go against me. i'm scared in case all that money i have paid i have lost amount off over £1000, i am a disable person,diabetic, had toes amputated eyes prob & yesterday after the conversation with the area manager my sugar level was sky high its a nightmare i just want it too end . i putting a complaint about the area manager & all contacts now will be done by Writing & Emails thanx

Dear Wengerboy, Given the serious nature of your complaint can I ask that you do one of the following; 1. Contact Elaine Mockler Customer Services Director on email elaine.mockler@bayv.co.uk or Via telephone 01656754522 Alternativley 2. You can contact trading Standard for the registered office Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark. The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services. The service is available: Monday to Thursday 8.30am to 5pm. Friday 8.30am to 4.30pm. The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: consumeradvice@bridgend.gov.uk Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem. If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties. Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the county court. The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights. Kind Regards BAYV

Dear Francesca. I am a BAYV Director and I would firstly like to apologise for the difficulty you have been having with your account. I can help you resolve your issues, but clearly I need to know who you are so I can look up your details on our system. Rather than post your personal details on a public forum, please email our Customer Service Director, Elaine Mockler and she will help you. Her email address is elaine.mockler@bayv.co.uk Many thanks BAYV

Dear daddyphilboy Yes you will be able to change your pay date and yes without the need for cash(Coin) payments. In order to avoid any issues or confusion can I ask you contact either Edith Henry on 01656 754525 or email me with your contact details and account number on graham.clarke@bayv.co.uk Kind Regards BAYV

Dear Lefty Jnr and ravinwayne For information Once a solicitor has been instructed, as indicated by the post, we are required legally, to direct all communications and correspondence to the solicitor. If you review our previous posts you will see that we will respond and attempt to resolve any complaint or query for any customer and general public comment, however in this situation we are unable to do so. Kind Regards BAYV

Dear Blonde61 Please can you provide details of your solicitor either directly or via this forum. Kind Regards BAYV

Good morning and thank you for your detailed letter regarding the problems you have been having. As you know, your local Regional Director has been dealing with you and as recently as Friday last week, you received an email from her. You have also had a number of interactions with Senior Management from the company. The best advice I can give you now, is to contact your local Trading Standards officer who will refer your complaint to our local Trading Standard office(in Bridgend) and we can deal directly with them. Alternatively, you can go directly to the Bridgend Trading Standard Office yourself and speak to Mr David Gregory who will deal with your complaint. I cannot make any comments that refer specifically to your account on a public forum Best regards, BAYV

Dear Icicle65 Reviewing your comments 1.There could be a huge story in the newspapers soon about how bayv go about their business and some quite revealing things about the people managing the company that they would rather was kept quiet. All customers of BAYV should keep an eye on this forum as the information and indeed advice will be dynamite! 2.I would suggest you get in touch with me. I will tell you the truth about BAYV, about how BAYV is managed and about the many scandals this company has hushed up. BAYV's credit licence will be at serious risk and a few of their regional offices will have the doors closed very soon. Mr Clarke has got a lot to hide. Didn't you have a BBC reporter interested in this company? He'll die for my story 3.The chances are you've been misled when selling - it's a common tactic used by bayv promoted by the management of the company. Tell the customer as little as possible then shaft them for everything they've got. 4. bayv like to 'keep things private'. They don't want anything getting out or anyone to dig up the bodies! 5.Unfortunately this is typical of bayv and their 'comic book' hard-men collectors and managment none of whom could make it home on a wet night without crying for their mummies. I've dealt with a lot of issues like this with consideration and with the customers best interests but BAYV collectors prefer to bully and intimidate all customers who fall behind no matter what because their cowardly managers can't stand up to the BAYV bosses who bully them. A company fully of 'comic book' hard-men! Many revelations about this company are long overdue 6.There could be some big, big stories coming soon in the papers about bayv and in particular, re-financing agreements and FSR's. They may think they are flying below the radar but unfortunately they pick fights with the wrong people sometimes and this time, it could just come back to haunt them It is difficult to understand what your specific issue or complaint is as I am sure you are aware you can choose one of the following paths A. Post details of your specific complaint on this forum and we will post a specific reply B. Contact any senior member of the Board who will respond directly in writing C. Raise any issue with either your local trading standards officer ( Who in turn will refer to our main authority) David Gregory Fair Trading Office http://www.bridgend.gov.uk or Raise your complaint with the Financial Ombudsman Service Consumer helpline on 0300 123 9 123 or 0800 023 4567 Monday to Friday – 8am to 6pm Saturday – 9am to 1pm email complaint.info@financial-ombudsman.org.uk Regards BAYV Customer Service Team

We would suggest any of the site team to contact Graham Clarke on graham.clarke@bayv.co.uk to provide all the information requested then this can be posted, if required on CAG Kind Regards BAYV Customer Services Team

Dear LindsLou There are a number of options to help please rest assured the last thing that BAYV wishes is for you to return your goods We can look to reduce your payments for a short period 10 week for example until your partner returns to work or A longer period if required We would ask that you contact our Chief Executive Officer or Customer Services director on graham.clarke@bayv.co.uk elaine.mockler@bayv.co.uk One your complaint is resolved we would ask that you provide an update on CAG Alternatively if you do not wish to deal direct with the company you can either contact your local trading standards or the Financial Ombudsman. Detail are on both CAG and BAYV website under help Kind Regards BAYV Customer Service Team

Dear Angeljs We are very sorry to here of this we do receive complaints, as you correctly point out as do all companies. What we are attempting is to improve not only the way and speed in which we respond but also the route causes for these issues. We appreciate that we have no way of repairing our relationship with yourself however our Chief Executive Graham Clarke would very much like to understand why these issues were not dealt with and investigate who and what was responsible. If you could spare sometime to either email or talk directly to him it would be appreciated. Once again our sincere apologies BAYV Customer Service Team Dear Angeljs I am sorry that your experience with BAYV was not satisfactory if you would like to email the Chief Executive Officer directly on http://www.graham.clarke@bayv.co.uk he will review your account. It terms of the original points raised by Lefty back in June last year a number of changes have been made to ensure complete transparency and customer choice 1. For over 12 months now our customer account managers have been issued with Panasonic field computers, this ensues that every customer has a separate quote for either a modified or parallel contract, the take up on this is 60% modified 40% parallel. Clearly taking a modified agreement means that the customer takes longer to pay and the overall total amount payable is increased however this does mean that the weekly payment is much lower and allows the customer to budget just as one would have with a mail order account. 2. In terms of Lefty's concerns over loss of statutory rights, we have written specific terms into these contracts to ensure that the consumer has full protection despite taking a modified contract. Kind Regards BAYV

Dear Angeljs I am sorry that your experience with BAYV was not satisfactory if you would like to email the Chief Executive Officer directly on http://www.graham.clarke@bayv.co.uk he will review your account. It terms of the original points raised by Lefty back in June last year a number of changes have been made to ensure complete transparency and customer choice 1. For over 12 months now our customer account managers have been issued with Panasonic field computers, this ensues that every customer has a separate quote for either a modified or parallel contract, the take up on this is 60% modified 40% parallel. Clearly taking a modified agreement means that the customer takes longer to pay and the overall total amount payable is increased however this does mean that the weekly payment is much lower and allows the customer to budget just as one would have with a mail order account. 2. In terms of Lefty's concerns over loss of statutory rights, we have written specific terms into these contracts to ensure that the consumer has full protection despite taking a modified contract. Kind Regards BAYV

Hi, I have just picked up your post this morning. I'm really sorry things are not right with your laptop. We are dealing with your issue this morning. Many thanks BAYV