BAYV does not look after its customers.you make the rules as you go a long,and my reason for doing so is i bought a toshiba laptop in april/may 2010 and i thought great i can get myself sorted internet wise,ie banking,ebay,emails etc.
everything was fine for a good 6 months then the problems started,slow internet (not my fault,problem was laptop)laptop kept crashing i cleaned it reinstalled corrupt files/downloads etc ,well to cut a long story short i finally got it working like a dream,then last wednesday 28th MARCH 2012,it suddenly creashed on me,this was late at night so i thought go to bed let it cool down and try in morning, nothing?
i rung BAYV to tell them what had happened they said someone would contact me for pick up,i waited all day and contacted BAYV again they said repair centre would contact me with update of repair,but when the call came from repair centre it was to arrange pick up and i told him it had been picked up by my area manager on the 28th a full 4 days before,he said he knew nothing till i told him what had happened,
i contacted my area manager via my collector to see what was wrong,i was told it was unrepairable and they had closed my account down for the laptop WITHOUT OFFERING ME A REPLACEMENT,which their policy states they knew what they were doing because i recieved a letter stating the fact today,they new all along they were'nt gonna help because it had to have been sent before they told me anything via phone calls on 4th april and recieved letter 5th april that was sent 3rd april and i rung yesterday to sort this out ,this is bull****.
i now have no laptop and BAYV DONT WANT TO KNOW NOW,I AM TAKING THIS MATTER UP WITH TRADING STANDARDS,i have a online business to tend to and with no laptop im losing money,
BAYV HAVE A LOT TO ANSWER TO AND THEY HAE THE CHEEK TO ASK WOULD I RECOMMEND A FRIEND **NO CHANCE**