credit card company

[delta666]

I used to work for a well know company and i was always told not to refund any charges unless they whinged or complained enough to give them back. So that is what i used to do. I wasnt comftable with so i left after 3 months of being there. Hope this helps

[powelll]

I think lots of companies have this kind of 'policy' although they never admit to it. I know when I worked for a big company we had a log of any refunds or gestures of goodwill we gave and this was brought up in our appraisals ( which were linked to our pay ) and highlighted if they felt it was unreasonable.

 

Good on you for leaving; hope you got a good job to take it's place

[remus]

Hi

I am horrified that they put the onus of charge refunds onto the staff in such a way:(

I was never involved in the actual return of charges, but do know that charges/refunds form part of the Banks buisness, and thus the Manager has to balance the books, and gets brownie points if the refund quota is not used up.

Speaking to a lady from TalkTalk, she said "as I have not used my refund today, you may have it" bless her, the fact it was their fault!*$!

 

Workers and customers alike are being held up to ransom with charges:mad:

 

I'm speechless:eek:

 

delta666+powell I feel for you being put in that position, as it sooo easy as a customer to take it out on the person you are speaking to:(

 

The best to you both:D