Sick of being ripped....Washing Machine bust again ....should i fight?

[bitbob]

Hi All,

 

You lot have really got me the mood for fighting back, ......i bought a washing machine just under 3 yr ago.

 

Since then i have had someone out 6-7 times under the protection plan. They have changed 3 x condensor kit, on/off switch, Heater box, various seals, thermostat x 2, control unit, stronger spring for drum and a big wad of foam to stop it knocking...of course not an original design feature:o !!!! Now it has starting knocking & groaning again:-x .....

 

My Q is can i still argue the Sales of goods acts, with stress on "of satisfactory quality" and "fit for its purpose". It may be 3 yrs after purchase but it is clear from the previous problems that it was not satisfactory or fit. Do i take it up with the retailer i.e. Comet.

 

Any comments would be great, thanks,

[alanfromderby]

With the time that has elapsed since the purchase I doubt that you could - but always worth asking Trading Standards.

[lookinforinfo]

It might depend on how long it will be before your protection plan expires. The

warranty company will have already lost money on your w/m and with this problem

to sort out plus the possibility of others seeming likely, an approach to them might bear fruit.

It will save them sending out an engineer now, plus whatever materials required,

plus perhaps more visits and materials in future, and they can terminate your

existing policy. Don't expect to get any more than half the cost of your old machine

after 3 years though.

If your policy has only a few months to go, they might cross their fingers and pray.

But more than a year and they may well agree with a deal of some kind. Use your

charm and personality [not to mention the aggravation over the years] to try and secure their best offer. Of course once they are interested, if the deal isn't what you want, tell them you will hang on to the old one and let them take the risk.

[Guest Lueeze]

Id be writing a letter anyway like the above poster says it may bear fruit.

 

Good Luck

 

Louise x

[seylectric]

I think the Sale of Goods Act could be a very useful tool here.

[bitbob]

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