Hello all and thank you for such a great resource. I have spent the last week reading through some people's stories and it is refreshing to see that you guys have helped a lot of people.
Here is my story:
I sent a parcel to the USA to a friend in January for her birthday. This contained some English chocolates, biscuits etc. Stuff you can't get in the states. total value was roughly £30 and I did purchase additional insurance and covered it for the £30 (although, reading through this forum I can see that is not necessary).
Parcel obviously did not arrive and has now gone to the claim stage.
This is where is gets silly:
Parcel2go are not progressing this claim as they are asking me for an invoice from the "buyer" for the amount of the goods sent. I've sent several messages to support and to the claims@parcel2go email explaining that this was a personal parcel sent to a friend for her birthday and I was in no way paid. I keep getting the same response back asking me for the buyers invoice with a detailed amount of how much was paid to myself for the items. They insist they cannot take this further without this non existent invoice!
I have sent one final email back to them, stating how ridiculous this all is and if I do not receive a satisfactory response then I will be looking to take this further. They are really expecting me to keep receipts from ASDA etc detailing random chocolate bars and snacks that were mixed in with our weekly shop and then to invoice my friend for this?. I've also informed them that they were happy to take my insurance fee for £30 before proving it was £30 worth of stuff in there. If I'm honest, it was probably a bit more than £30 worth of stuff, I just rounded it up and assumed that a parcel I paid £31 to ship, would actually arrive (there is a novel idea huh?)
I so far have sent bank statements, an email from my friend stating that the parcel did not show up (pointless as they can see from the tracking, but they ask for this anyway!), and a photo of the inside of the package full to the brim of snacks/chocolates. In my last email, I have said I am willing to take further action on this as I've missed a friends birthday, and now am having to jump through hoops just to get the money back for a parcel that was lost. This was yesterday and I have not gotten a response yet after they usually respond within 12 hours.
All I am seeking is my money back , nothing more, nothing less - £30 for the goods and £31 shipping fee. I think that is more than fair considering.
Should I now wait for yet another response before going forward to the next steps or should I pre-emptively get the ball rolling? ideally, I would like to get all of this sorted before any kind of mediation/court, but I feel they are just asking me for something that doesn't exist (an invoice to my friend) in order to just keep pushing back and to not pay out. I am 100% not letting this go.
I'm assuming this doesn't matter as it was bought through a broker, but I believe the courier they used for this was Evri international.
