Bovvered's bro and sil v Sainsbury's Bank

[Bovvered]

Ok they sent the Subject Access Request to them last week and got a reply from which I quote:

 

Whilst I acknowledge it is your legal right to apply formally under the Data Protection Act for all the records we hold on you, your request is very specific. In the interests of customer service we will provide a list of your charges for the last six years free of charge. I therefore return your cheque for £10 with this letter.

 

I understand that you would like to receive information about specific transactions. We are under no statuary obligation to record the information you require and thus are unable to comply with this part of your request.

 

 

The problem with this is that if they say 'ok send us the statements for free' they could take weeks and weeks to do it. How come this request is too difficult for Sainsbury's bank? Should they say to them 'ok send us the statements under DPA?' and re-send the £10 thus protecting themselves time-wise to the 40 days?

 

 

 

Anyone else had experience of Sainsbury's Bank in this?

[Spiceskull]

I would say happy to receive statements, but the request is still a SAR, subject to DPA rules. Don't let them wriggle out of their DPA responsibilities...

 

Whilst you are at it, you might want to cause mischief and ask for all transaction history held on their Nectar card too...don't forget, there is a transactional relationship between Nectar Cards and Sainsbury's Bank/Visa cards...they gather 'shopping habit' data which is sold on to third parties...

 

And before anyone says it, I am fully aware that Nectar is owned/operated by LMUK. However, the link is still valid, as Sainsbury's Bank data is supplied to the Nectar data tables, and is therefore specific to the Sainsbury's account.

 

[Bovvered]

Oh what would we do without buddies who know lol!! Thanks Spice

[Spiceskull]

Actually, the point about the Nectar Cards applies equally to all Barclaycard and Debenhams Store Card holders as well...I might discuss this with BF and make a sticky...

[Bovvered]

Yep - good idea - it's amazing what they know about us - when I got my SAR back from Cap One it had details about what newspaper I like etc - loads of incidental stuff....quite scary actually

[Bovvered]

Well they supplied statements but missed out several months, well about 18 months and not even consequutive ones at that, so I sent them that groovy letter in the library about incomplete supply of information from DPA request, and got a very apologetic reply just days later, complete with the missing statements, and you guessed it, another £300 odd in charges!

 

Prelim being prepared as we speak....

[Bovvered]

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