Claiming Back The Charges

[thedynamix]

To confirm, is "Interest under s.69 County Courts Act 1984 £xxx.xx" the interest amount I calculated using the [ England - Simple - Excel ] spreadsheet?

 

Als, breifely, what's a DPA Fee?

 

Thanks again.

[Parkvale]

£10 DPA subject access request fee. Data Protection Act.

[thedynamix]

Ah thanks!

 

While you're online, could you answer my first question 2 posts up?

 

Thanks again!

[Michael Browne]

To confirm, is "Interest under s.69 County Courts Act 1984 £xxx.xx" the interest amount I calculated using the [ England - Simple - Excel ] spreadsheet?

Yes

[thedynamix]

Hey guys,

 

I write to you all today with what I think is good news..

 

Today, Monday was the day I intended to file my N1 claims form at my local county court after not hearing from NatWest for a month after I sent them the LBA.

 

Today I awoke to the post. A 3 page NatWest letter consisting of the following:

 

Pg 1 - Dear Customer, We believe our charges are fair and we provide a service in which you the customer pay for. Bla bla bla...

 

Pg 2 - HOWEVER, we will be willing to refund on this ocassion the full amount of your request (which is without interest as I calculated it).

 

Pg 3 - Claim free post form.

 

 

Is this good news?

 

Thanks CAG!

[Guest NATTIE]

I will answer yes and No, because they will pay it into your account but when they will is impossible to be certain.

[thedynamix]

So what do you suggest? I knew it was too good to be true.

[Deller]

I would phone them and ask when they intend to refund this money and by which means, explain that you are prepared to take tis matter further if need be and persue the full amount plus interest and fees through the courts if necesary.

[thedynamix]

Any other ideas? Shall I give 'em a ring?

[Parkvale]

Yes Della's right. Tel; 0208 236 8295 Customer Relations, Borehamwood.

[thedynamix]

Cheers guys,

 

Spoke to someone from the above number and apparently NatWest are working to refund the money 7-days from receiving the refund slip.

 

How's it sound?

 

Thanks again guys!

[Parkvale]

Nice one, Wait and see. They have your received your refund slip.?

[thedynamix]

Nope, they sent me the letter with the refund slip and pre-paid envelope yesterday.

 

I was waiting for some guidance (as I wasn't sure what exactly it meant) before returning the refund slip back to them through the post.

 

So, just phoned them up and the lady on the phone sad that NatWest are working to refund claims within 7 days once they have received the refund slips.

 

So, I should go ahead and send it off right?

[Parkvale]

Your decision., but at least you were told only 7 days.

[thedynamix]

Well, hmm.. Hard choice..

 

They only reason I would not send the reply slip back is if I aimed to take matters further into court... Then I would also get interest back too..

 

However, I am only owed about 34 interest so it might save a lot of time and stress if I accept the offer on the table, which is te full charge amount anyway..

[thedynamix]

Okay, I sent my reply form back yesterday and would like to know..

 

When I get my money bac, even though I didn't claim interest, (which would have amounted to £47), can this topic be considered for the CAG Success Stories?

 

Thank you!

[Guest NATTIE]

Congratulations in advance of the money. You won

[thedynamix]

Hey guys,

 

just to let you know, the full amount please more (which I understand to be some of the interest) has been transferred to my account successfully.

 

You could say justice has been served as this money was once mine anyways, but gladly, I have it back.

 

I would just like to thank everyone who has contributed to this thread especially NATTIE, Bicester1, Michael Browne, Hedgey06 and assitance from Lordi234 and OldBear.

 

Without you guys I'd have been lost.

 

Thanks again and long live Consumer Action Group.co.uk! I hope that you guys and everyone else on here continue to uphold such an excellent, worthwhile and rewarding service for the less apt perhaps naive population!

 

 

 

THANKS!

[Bicester1]

Well done!!!

 

Thanks for the thanks, but as they say "de nada" ......remember that song from "The Italian Job"......"We are a self help society......."

 

We all learn from each other or, as the Chinese say, "The greatest fool may ask more than the wisest man can know"

 

Enjoy spending it!

[thedynamix]

If you want you can (or someone can) move this to the successful clams forum?