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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Brooksdad v Woolwich


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So . . . LBA after 14 days (inc Schedule of charges (without interest)) - a copy of which I sent with Prelim Letter? I will have copy on file. :rolleyes:

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NEW CLAIMANTS PLEASE FIRST READ FREQUENTLY ASKED QUESTIONS AND FORUM RULES

 

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Still no response from DCA (even tho they cashed £1.00 cheque). What response can I expect from DCA. Do I stop or continue paying my monthly 'fee' of £30.00 to them? :mad:

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Need to know what response to expect from DCA. Remember, they bought my Woolwich Current Account debt, £6,000-odd, mostly all unfair charges, plus Woolwich Personal Loan A/c (£1,000-odd). I pay DCA £30.00 pm (they want an increase in payment: I'm under pressure) - do I continue to pay, or not? Letter to DCA saying both A/cs 'in dispute' sent by me 19 Jan 07. :mad:

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They have 12 working days to respond to your request after that they are in default and cannot enforce the agreement,so you could stop the payments, thay also cannot add any penalties or interest to the account. If they continue for a further month to fail to supply you with a copy of the the original executed agreement, then they commit an offence.

And to get it enforced they would need to go to court. But as they have commmitted a serious offence they would have to explain to the judge as to why they have failed to supply the agreement you were entitled to under the Consumer Crdit Act.

 

AL;)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Thanks AL - Not so long to wait, then. February 6th is my 'reply by' date. :rolleyes:

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Received today (27 Jan 07) letter from DCA solicitors, whom I have always dealt with (Heatons llb) aka Equidebt. Received your notice of 'debt in dispute - awaiting instructions from Equidebt - will contact you again to discuss this matter once we have had their response.'

 

Does this sound in order? :(

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Cor - Off to Costa Del Sol today for a 4-day break (It'll pass the time waiting for my bank's response, due next Friday). 8)

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Just got home - Nothing new in post from Woolwich or DCA. Friday still the deadline for responses. :cool:

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Friday mailman has been and gone - nothing! Intend to send (Registered) my LBA + Schedule tomorrow (Sat 3 Feb). Both are prepared and in Envelope. Will take to PO first thing - I want Woolwich to receive Monday.

8-)

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:mad: Postie has been and, lo, a letter from Woolwich. Oh the disappointment - a blah, blah one!

'In view of the complex nature of the issue raised your complaint has been ESCALATED to Head Office Customer Relations Unit.' (Brilliant I say!)

'All of the relevant documentation has been forwarded for their attention and they will contact you directly on completion of their review.'

I like the last paragraph of her letter:

'If I do not hear from you within eight weeks from the date of this letter (1 Feb 07) I will close my complaint file' (?????)

WHAT???

I posted off (Recorded Delivery) my LBA with Schedule of charges today (Sat 3 Feb 07) to Jessica Fairbairn(?) to save HER the trouble of 'closing HER complaint file'!!

I await further response within 14 days.

Would appreciate any comments from fellow claimants. :sad:

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Need to know what response to expect from DCA. Remember, they bought my Woolwich Current Account debt, £6,000-odd, mostly all unfair charges, plus Woolwich Personal Loan A/c (£1,000-odd). I pay DCA £30.00 pm (they want an increase in payment: I'm under pressure) - do I continue to pay, or not? Letter to DCA saying both A/cs 'in dispute' sent by me 19 Jan 07. :mad:

 

Hello:

 

I've been reading this thread and was wondering about this entry.

 

If you're disputing your charges, you can delay payment or pay £1.00 a month to the debt collectors?

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no panic thats a standard reply we have all received ! escalating it to Barclays is good being that they took over woolwich some time ago ! the next letter you get will be their partial offer ! you just stick to your timescales everything is going fine read my thread paddym v woolwich youll see the similar pattern emerging as with all woolwich claims keep at it your doing well so far.the woolwich drag it out so just sit tight it will come to you eventually as it has done with all of us who have gone before you so keep the chin up anything they throw at you we will have it covered !

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if my advice has been of any help to you then please click the scales ! Thank you :D

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Good on you PaddyM - It is always encoraging to have your responses. ;)

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NEW CLAIMANTS PLEASE FIRST READ FREQUENTLY ASKED QUESTIONS AND FORUM RULES

 

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Living in Northern Ireland - what is the alternative to MCOL (England & Wales only) for my next stage in claim to be made in 14 days? ;)

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NEW CLAIMANTS PLEASE FIRST READ FREQUENTLY ASKED QUESTIONS AND FORUM RULES

 

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Hi

Sorry been away but it looks like Paddy has sorted you out. He's a good lad, dispite what people say:eek: , but he can get carried away sometimes then all he needs is an early night and he's back to normal next day, I think it must be all the excitement:D

 

AL:)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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No all its that fella Bruce keeps calling my number and saying 7.5million ha ha ha ha ha ha ha ha ha ha any idea what he means ?;)

if my advice has been of any help to you then please click the scales ! Thank you :D

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Small claims Court?? My claim is over £5,100-odd, with 8% interest yet to be added. What next then? :|

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AL - I think Paddy's a nice chap, really - he must get carried away regularly (in his taxi). If you taxied in Belfast you would find the pick-ups Ohhh what!! :razz:

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to keep it within the limit you are going to have to split the claims up £2k £2k £1 ! you have to wait until 1st claims finished before you begin the next ! so an idea would be to get a friend or relatives address in england and use that to have papers served and issue your claim through MCOL were the limit in small claims is £5k otherwise a civil bill here in NI where a solicitor has to be used we cant do a civil bill as an individual ! plenty here for you to think about on the subject of issuing in england check with Lickthewallfatboy as i know he used this method !

if my advice has been of any help to you then please click the scales ! Thank you :D

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Thanks, again PaddyM - I have time to consider options. Favourite is splitting claim into three - No family in GB to consider the option of filing claim there. :cool:

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