Royal Mail lost my parcel with laptop which I sold on Ebay (£375)

[Morgarin]

Hi everyone,

First of all, I want to express my gratitude to all of you for your assistance in helping people protect their rights.

 

Here's a summary of my case:

On 07/18/2023, I sold a laptop for £375.

On 07/28/2023, ten days after the sale, the customer had not received the parcel, so I filed a lost claim regarding the missing parcel.

On 08/06/2023, Royal Mail sent me a mail confirming the loss of my parcel and included a cheque for £26 as compensation for the service failure.

On 08/08/2023, eBay issued a full refund to the customer due to their not receiving the parcel.

 

I want to receive a full refund for my parcel + shipping expenses. 

 

I kindly request your guidance on the next steps for claiming a refund from Royal Mail:

1. Send a Letter of Claim to Royal Mail.

2. If Royal Mail does not respond within 14 days, proceed to make a claim through MCOL (MoneyClaim Online).

3. Await their response and then determine the appropriate course of action.

Thank you for your assistance in this matter.

[Morgarin]

I assume I did it through Royal Mail because: 

* I used Royal Mail 1st Class Medium Parcel and dropped the parcel at the nearest post office. 

* The claim was on the Royal Mail website and mail reply I received from Royal Mail customer services.

I did not buy any additional insurance for my delivery.