Onesgroup.co.uk - online order - Told wrong delivery date - what are my rights to return/cancel

[MrMajeika]

Thanks I will email the address that they gave me. Sorry but not sure what you mean by this

"Note that this won't make a lot of difference that this you get it down on paper."

[BankFodder]

My typo. Have a look back. I have corrected it

[MrMajeika]

Do I need to make it clear to the bank that the item has since arrived but I tried to cancel it

[BankFodder]

In theory you should but of course the bank is staffed by drones who will then use that as an excuse to deny your request.

Best to simply carry on trying to get the chargeback. However I would really caution you not to be tempted to get the money and to hold onto the item. That can only backfire on you at some point and it could be very serious.

You need the supplier to respond to you and arrange the return. If you get the chargeback then no doubt they will react furiously and they will contact you and that will give you an opportunity to tell them to supply you with the return label.

After that you can give the supplier a deadline and tell them that if they don't organise the return by XXX date – then you will consider that they have abandoned the item.

However keep us updated and keep us informed every step

[MrMajeika]

Emailed the bank on Thursday and have sent multiple emails to supplier no response. The bank says 5 working days. I'm worried it will take so long I will go past the 14 days return policy. I've asked to return it but they are just ignoring me

[dx100uk]

no does not work like that.

thats the trouble with email.

you should always ring when doing a chargeback

 

[MrMajeika]

I have called they haven't answered left a message

[dx100uk]

when you 1st wanted the chargeback. never email ring the bank to request it.(note for future readers)

dx

 

[MrMajeika]

Thanks guess I know now. I was told there was no contact number only email for claims for tsb

[dx100uk]

nope you use the phone number on the card, thats what it is for.

dx