Should I take apple to small claims court

[tedfud]

HI

 

In 2020 November I paid 1200 pounds for a new ipad pro. Lovely.

In January 2022 It was replaced as it developed a fault.

This year it started to bend, Every so slightly. It was getting warmer and two days ago after charging it had bent a lot!. I now has developed screen issues and looks close to cracking under the strain.

I took it in to apple yesterday at Coven garden and they said 760 to fix it.

Is it worth a claim in small claims court.

Do I have any rights to repair/ replacement/ discount on new model.

I have no extra apple care

Many thanks for any advice

 

tedfud

[tedfud]

7 minutes ago, Andyorch said:

Welcome to the forum.

 

I have moved your topic to the General Retail Forum please continue to post here.

How did you make the initial purchase on line or in store ?

Apart from the standard Apple 2 year warranty you have further protection under the Consumer Rights Act 2015.

 

https://www.apple.com/legal/warranty/products/warranty-edition-row-english.html#:~:text=Apple warrants the Apple-branded,of original retail purchase by

https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

 

Andy

 

 

.

Hi Andy

 

Thank you for the speedy response. Apple claim that they are bound by a two year window from purchase. After that they say they are Not liable if the claim wasn't made within it. Is this nonsense ?

 

best

 

ed

[tedfud]

yup..That's what the gut in the store said...still won't fix it though. I can't tell if it's just a case of seeing how far i'll go before they will help

 

best

 

ed

[tedfud]

HI

 

That's a different model. Mine is pro and very bent. I think they should fix it as it cost me 1200 pounds

 

best

 

t

[tedfud]

this is what the nice man at the genius bar said.I've been on the phone for 3 hours just trying to find out who to serve notice to regarding my court complaint. I have easily given apple 50K over the years ( 8 computers 7 laptops 6 phones 5 ipods 6 ipads !!!!

 

best

 

e

[tedfud]

i don't have it. its on apples web site. 

 

bought 2020 dec

fault reported 2022 jan. item replaced

fault re-appeared 2023 aug . told to find a medium size body of water..and fully immerse from a height of several feet after traveling short distance under  own power

 

best

 

e

 

Apple Legal - Apple Two (2) Year Limited Warranty

WWW.APPLE.COM

 

[tedfud]

1 hour ago, BankFodder said:

It would be enormously helpful to you – not to us, but to you – if you could get the guarantee even though it is on Apple's website and reproduce it here and give us a link.

We are trying our best to help you and you need to do your bit.

Sorry I thought I did that!

 

 

Quote

 

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ONLINE INFORMATION

 

 

 

Here it is. I have just got off the phone with apple. They say their guarantee is two years. They won't acknowledge any other . Their positions is "unless a court tells us to we won't repair your unit free of charge"

 

 

[tedfud]

Wow. Thank you so much !… most helpful ,and just what I needed. If I could ask you a bit more. I live in london.  Apple have basically said they have no legal dept I can contact. Should I just file in small claims court ( I’m going to go with 1200 pounds) and use the Covent Garden store as the defendant ?

 

also on the Government website they seem to take great store in ones obligations to resolve this before their involvement . To that end should I write to Covent Garden outplaying my intentions and asking if they’d reconsider before I took action?

 

once again , many thanks for all your help

 

best

 

t  

[tedfud]

Tuesday Morning genius bar appointment. 

 

This morning tech support

 

Then Customer complaints Cork Ireland. I have a case ID and supposedly someone will get back to me but the AI ( for that's what it seemed to be ) that they use for deciding cases said I had to pay and they weren't liable. The Cork phone call confirmed this. The rep said he had inputted all my details and the firm cutoff date for liability was dec 2022.

 

So i wonder ( as the only address I have fro apple is cork and outside the UK's legal jurisdiction) if I just use Covent Garden Apple Store as the conatct

 

Best

 

e 

 

 

[tedfud]

In the store with Monzo bank card

 

best

 

e

 

 

[tedfud]

Covent Garden. Already stated 

 

best

 

e

[tedfud]

ok

 

i'm sorry i thought i did. I will write something and post

 

best

 

ed