Nexus ANPR PCN - machines/app not working - Crasswell Street MSCP Car Park, Portsmouth

[Nicky Boy]

Definitely do NOT appeal.

More info if I can get to a PC later, rather than this stupid phone.

Unless one of the others chime in...

[Nicky Boy]

You'll have loads of time Noodle.

Please fill in our sticky first so the guys can advise.

https://www.consumeractiongroup.co.uk/topic/391121-have-you-received-a-parking-ticket-please-fill-this-out/#comment-4684358

We're all volunteers here, so bear with us until someone gets some free time.

 

Oh, and start reading around the forum, so you know what to expect from the fleecers. (Our endearing term for the Private Parking Companies).

Also,

IT ISN'T A FINE!

It's an invoice for something the idiots say you've done wrong...

 

[Nicky Boy]

Yep, just read the sticky properly.

All of the info you need is right there...

I'm gone for the evening now. Just like you should be Dave...!

[Nicky Boy]

Don't suppose there was a franked date of posting on the envelope?

Their invoice arrived out of time to be valid.

They've done the usual trick of printing a "date of issue", then actually posting it a few days later, eating up a chunk of the "reduced" paynent window.

[Nicky Boy]

You now have to decide whether you want to pay the fleecers just to make it all go away, or fight them.

Looks like you have enough evidence to bat them away.

If you fight, this could go on for some time, as you'll see if you read other threads. (Months of threatening letters).

We'd love to see you up for a scrap and would help you every step of the way.

You would HAVE to engage with the forum. (Some users don't and come unstuck).

Your choice.

[Nicky Boy]

Just been trying to find the car park on Google... Is it the Tesco one?

 

They're not interested in CCTV, even if it was available. They just want your money.

DO NOT credit them with any sense of decency, or compare them with a "normal" business.

There's a reason we call them "fleecers"!

[Nicky Boy]

No DX, it was the PCN.

[Nicky Boy]

Is this the one?

https://www.google.com/maps/@50.8000989,-1.0871474,3a,75y,5.69h,90.28t/data=!3m6!1e1!3m4!1sK-Mh0OVWcYfH2pfwrUkTPg!2e0!7i16384!8i8192?entry=ttu

With a TESCO sign at the top?

[Nicky Boy]

I think the big TESCO signs might be a clue...

Did you shop in Tesco?

Try contacting the store and explain your situation.

Ask politely for them to call off their dogs.

If you have to give your name DO NOT admit to being the driver.

[Nicky Boy]

No guarantees, but the car park exterior does appear to be branded with their name...

[Nicky Boy]

Usual couldn't care less, get rid of 'em attitude on a phone call.

Obviously don't use the appeals process.

Not sure, but from memory, we might have come across this before. I think someone may chime in with an email address to try...

...GUYS??... Anyone??

[Nicky Boy]

Yes, that's the one Dave, Ta!

And NB is fine with me.

Just don't put an "o" in the middle!

[Nicky Boy]

23 minutes ago, FTMDave said:

Do you mean this NB?  https://ceoemail.com/s.php?id=ceo-9138&c=Tesco Plc-Group CEO

 

There you go Noodle, courtesy of Dave, or as he shall now be known... "D"... doesn't really work does it?

[Nicky Boy]

Post it up here before you send it...

Add a bit of freestyle if you want.

[Nicky Boy]

Sounds like you shop there regularly?

Go for it...

[Nicky Boy]

31 minutes ago, LittleNoodle said:

Hi Ken,

As a regular Tesco customer, I'm reaching out to you about parking facilities at your Tesco Superstore in Crasswell Street, Portsmouth, PO1 1RS.

On Saturday 22 July 2023 four payment machines were out of use , the payment app wasn't working and the contact number on signage is only in operation Mon-Fri.

It's astounding that the helpline isn't manned on the busiest shopping day of the week!

As a consequence of this, GroupNexus are demanding a payment of £100. I have spoken to your customer service team on 0800 505555 who were unable to take up the matter.

Having researched this parking company on the Internet, it seems that they invariably reject appeals,  so I don't want to waste my time going down that route.

They will be fully aware of payment machine problems on the date in question, due to multiple "non-payers". Yet they have probably sent these ridiculous demands to, potentially, hundreds of YOUR customers.

Please could you intervene to have this charge withdrawn.

Many thanks,

LittleNoodle


What do you think?

 

I've made a couple of suggestions. See if anyone else chimes in with more. 

Don't forget to give them your PCN number and reg.

[Nicky Boy]

Ignore everything the fleecers send until / unless you get a letter of claim  then come back here and prepare a "snotty letter".

If you're unsure of anything, just post it up.

Read other threads to get the idea...

[Nicky Boy]

Definitely!

Fleecers accepting appeals is extremely rare.

Think about it, you're appealing to the very charlatans who KNOW their pay machines were faulty.

They will have issued scores of tickets that day... And probably other days if the truth were known. 

Again, read other threads, you'll get the message.