Amazon cease and desist CMS solicitors

[unclebulgaria67]

You would think that Amazon's own records would confirm items never reached the collection point.

As Amazon would have a complete record from warehouse to delivery/collection at the hub point, it would take some evidence for me to believe that the items were never received. 

Hopefully the SAR details from Amazon will provide the missing information.

I would suggest contacting the Police as you are being accused of commiting criminal offences

 

[ryanwheels]

Yes I will need to just wait for the SAR now to understand further, as I cannot see any further information than what I have already.

Do you mean to just file a report with the police?

[unclebulgaria67]

Yes.  You are being accused of criminal actions to obtain goods for free from Amazon.

The Police probably won't investigate, but at least you can provide a police reference number.

[BankFodder]

Frankly I think it would be better to leave it to the other side to file a police report if they want.

[dx100uk]

you are not and they are not accusing you of any criminal activity 

please people, read the letters carefully.!!

clearly states - Abusive Refund Activity.

civil!

and its for a client that is registered in Luxemburg!! SARL. out of our jurisdiction - scam letters!!

in all truth , the letters are simply a std template this group of companies send all over the world 10'000 of times a day.

dx

[unclebulgaria67]

Yes the letter is dealing with this as a civil matter  similar to shop lifting revenue protection. And Amazon are unlikely report to the Police.

However, if I were being accused of obtaining refunds for items I had received, I would be extremely annoyed. I would want to demonstrate that I had acted properly and only obtained refunds for items not received. And therefore I would report to Police. Someone has acted dishonestly

Why do Amazon believe the items were collected?

Does the OP know people from the Amazon shop hub or Amazon courier? Has the OP been taken advantage by other people? I.e., told what items to order and how to obtain refunds. And the OP has provided the order and collection information to other people, not knowing what they would do with the information?

Sometimes when you see situations like this, there appears to be far more to the story than what we are being told.  There are social media pages on all sorts of scams to make money. And one of these could well be involving online purchase and refunds, with people obtaining a commission for each order.

[ryanwheels]

Just an update, it seems like these solicitors are trying to obtain information for the SAR by calling a generic Amazon number. It doesn't seem like they have a direct contact to obtain the information.

I just received this email from Amazon (I have not requested any information)

"Hello,

We've received your request for your personal information. I'm sorry to hear the difficulty you've experienced with this request.

To request the data you have previously specified, you can log into your account to verify your identity and submit a new request here:

https://www.amazon.co.uk/hz/privacy-central/data-requests/preview.html

Alternatively, I can contact you via phone to assist with your request. For security reasons and to protect your privacy, I will need to ask you some questions to verify your identity in order to respond to your request for account data. If you'd prefer this option, please respond to this email providing a suitable phone number and preferable time.

We hope to see you again soon.

Privacy Specialist" 

 

 

[BankFodder]

Quote

Dear Privacy Specialist
thank you for your letter of XXX date – reference XXX

It's not me that's having difficulty with the disclosure. I made my request very simply. It is a valid request and in case you don't understand, the only formality you are entitled to apply is verification of my identity.

However, I am the same person at the same address which you have been writing to you in order to demand money.
The only people who are having difficulty processing the request by yourself. I suggest that a little consistency in approach would be helpful.

Once again, in case you don't know, you have a statutory deadline of 30 days from the day I made the request and this includes the time you are spending verifying my identity although you can claim an extension of time if the request is particularly complicated or there is some other difficulty – but operating your own systems, I doubt whether that counts.
We may have to ask the Information Commissioner's Office.

I'm completely happy to help you verify my identity and my telephone number is XXX and you can generally call me between the hours of XXX.

I shall be looking out for your telephone call – although how shall I verify your identity?

Yours sincerely

Signed
Data Subject
 

 

[ryanwheels]

Sorry when I say Amazon, I don't mean an email from their solicitors, it's come from Amazon themselves who think I'm requesting information from them. This is what I have gauged -

1) Amazon have sent over generic information to solicitors about me and the others involved

2) I'm assuming the only information the solicitors have is everything they had written down in the letter. No access to anything else.

3) I requested SAR as advised 

4) Solicitors try to get more information from Amazon, they call a generic phone line and the employee they spoke to do not know who they are - it would be no different from me phoning Amazon and asking for personal information for someone else.

5) Amazon think that it's me requesting this information, and have sent generic templated replies to my email address denying it, as they couldn't verify it was me requesting (which it wasn't)

 

I've got two emails from them, I'll upload here 

 

Amazon emails 15-06.pdf

[BankFodder]

Sorry but I'm getting hopelessly lost with all of this misunderstanding and miscommunication.

I'm starting to have no idea where we are.

You sent them an SAR. They said that they will want ID verification – give them your phone number

 

[ryanwheels]

No, Amazon emailed me that, not the solicitors (CMS).

I'm not sure what I haven't communicated properly, if you see my numbered bulletin post and let me know what you need clarity on?

I assumed that if I requested a SAR, it would have to come from the solicitors? This has been sent from Amazon?

To me it looked like CMS tried to contact Amazon for more of my personal information.

One email reads -

"I understand that you’re currently unable to access your account and I am unable to authenticate you via phone."

I haven't phoned up anyone for information, this must be the solicitors phoning Amazon and asking for information on my account 

No, the data comes from the people who the held the data on you – which is Amazon.

Ok I'm with you now, I thought the SAR was to obtain all information the solicitor had.

I'll send back the response you wrote out - thanks for your continued patience and assistance 

[Manxman in exile]

39 minutes ago, ryanwheels said:

Ok I'm with you now, I thought the SAR was to obtain all information the solicitor had.

I'll send back the response you wrote out - thanks for your continued patience and assistance 

 

Before you send* anything to amazon:

Are you saying that you actually submitted your SAR request to the solicitors (not to Amazon) and that you are presuming that the solicitors have passed it onto Amazon?  Hence the email to you from amazon asking for proof of identity?

 

*I think BankFodder's draft in #58 was based on the premise that you had made your SAR direct to Amazon itself and not to the solicitors.  I'm not certain the tone is 100% appropriate if you didn't address the original SAR direct to Amazon.  (Like BankFodder I'm getting more confused about what has actually happened and what you are doing...)

[ryanwheels]

Hello,

 

I replied back to the cease and desist, from CMS solicitors. I hadn't received any letters from Amazon, so there wasn't anything to reply to. 

 

And that's correct, the only SAR I sent to was solicitors. I assumed that they tried to contact Amazon, as one of the email specifically said about a phone call - I hadn't phoned anyone up

 

Bankfodder had directly addressed the solicitors in his SAR letter, I think it was intended for them

Edited June 15, 2023 by ryanwheels

[dx100uk]

waste of time you should have simply ignored them. it's a retail loss scam org.

sar should have gone to amazon...

[ryanwheels]

Ok but I was only doing as advised, bankfodder said to reply to the solicitors. It made sense to me that it would be a reply to them as they're the only correspondence ive had on this issue

[dx100uk]

well thats because he thought you'd sent the SAR to amazon and the scammers, CMS, had replied to that.

id either simply ignore everything now

or forget the screw up and send a new SAR to amazon.

dx

 

[ryanwheels]

Hello dx,

 

Everything will be ignored going forward

[unclebulgaria67]

Just make sure you do not have any further dealings with Amazon. As I think, if the same refund problem happened again, you will end up in a much more serious position.

[Manxman in exile]

And I suspect that also goes for the other people whose Amazon accounts the OP has implicated...

[Edit:  And because other people are involved in this I think it might be unwise for the OP just to ignore it and not try to get to the bottom of it.  I think they owe it to the others to try to bottom this out...]

[BankFodder]

here is some reading for you

[ryanwheels]

Thanks, looking into it now 

[BankFodder]

I wonder if it is the same hub. Why don't you ask the OP on the other thread.