Octopus Energy Alleging Debt?

[unclebulgaria67]

At work today one of my colleagues was complaining of similar issues with Octopus.

 

I think you will have no choice but to cancel all payment arrangements to Octopus and send them a letter of complaint explaining why you have had to cancel the payment arrangements.  

 

And once you have complained to Octopus if they don't resolve to your satisfaction, then go to the Energy Ombudsman.

 

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Energy Ombudsman: Here to help with gas & electricity complaints

WWW.OMBUDSMAN-SERVICES.ORG

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Do you have an unresolved complaint about your gas or electricity provider? Find out how we may be able to help.

 

[unclebulgaria67]

You have fallen behind with paying amounts for usage, due to number of estimated bills. There was a sudden jump when a meter reading was provided.

 

You need to provide more regular meter readings to Octopus and set the monthly amount, so annually you are covering most of the usage.

[unclebulgaria67]

Send a complaint asking them to find out where the missing payment are.   Provide them with all information you have available to help them find the payments.

 

As advised before. You should be paying based on what you would have to pay annually.  Normally energy companies tell you roughly how much your annual bills will be based on your usage.  

[unclebulgaria67]

Yes quite often if a customer wants to pay by standard order, the energy companies want an amount that covers approximate annual usage + a percentage to cover possible increased energy consumption e.g., cold winter.