Evri parcel missing

[Hamish Mor]

I sent an important parcel through Evri on 28th November which never reached its destination. 

It was sent on the next day service ,tracked ,signed for and insured ..

 

I have not been able to get any sense from any angle as regards claiming compensation or preferably recovering the parcel the contents of which are irreplaceable.. 

 

I went to the depot near where the parcel was going and they wouldnt help but took my email address to send me a claim form ..

This they never did !  ..

 

In February the tracking eventually came up with that it was picked up from my designated pick up point ..

 

There never was a designated pick up point and neither did I pick it up ..

 

The whole thing has been an absolute farce ! 

 

Fuming about this and the annoyance and inconvenience is absolute not to mention the expense and sheer disappointment of loosing irreplaceable goods of considerable financial and sentimental value..

 

I really don't know what to do next..

 

Tracking number is *****

 

 

I have the receipt and also screenshots of the tracking stages ..

What can I do to claim ? 

 

 

 

[dx100uk]

literally 100's of threads exactly the same here to read and get up to speed on what you should do.

 

once you've read a good few 10's of them

 

comeback here with any resulting questions.

 

was this an ebay sale or something direct P2P?

 

bit more detail would be useful

 

dx

 

 

 

[Hamish Mor]

Direct person to person ..

What additional jnformation would be useful ? 

[BankFodder]

Please follow the advice given by my site team colleague. Read a lot of the stories on this sub forum so that you will start to understand the principles .

Very important because this is a self-help forum and also it will give you confidence .

You will need to spend at least a day or so reading up the stories so that And you will find understand the situation .

Please let us know what the item was, it's value, was the value correctly declared, was the identity of the item correctly declared and did you buy their so-called insurance .

Give us that information but read the stories and then come back here in a day or so And you will find that you probably understand most of the process .

 

We will help you

 

 

 

 

 

[dx100uk]

2 hours ago, Hamish Mor said:

It was sent on the next day service ,tracked ,signed for and insured

 

[BankFodder]

2 minutes ago, dx100uk said:

It was sent on the next day service ,tracked ,signed for and insured

Whoops!!