Carpetright: A lot of issues.

[Caligulazbaby]

1. Ordered 28 sq m of carpet and underlay + grippers etc, came to 700.

 

2. Measured flat and it was 36 sq m so made a second order for the remainder, came to 100.

 

3. Fitter arrived with nothing but a single roll of 28 sq m carpet, couldn't do the job.

 

4. Store manager said she was sorry, would refund the fitters charge and rebook for 3 days later.  I would have to pay the fitters and the refund would be made by cheque after the job was finished.

 

5. Fitters arrived with the same single roll on the back of their van.  Couldn't do the job, was last chance before Christmas. Offered further refund of non-specified amount.

 

6. Fitters arrived after Christmas with everything but the wrong underlay, I had paid for 10mm but they arrived with 6mm.

 

7. Called the store and the manager said I hadn't paid for underlay.  I insisted I had, she further insisted I hadn't.  Did quick math over the phone, she double-checked order and found I was right.  Specified the second refund amount would be 10-15% but it would have to go through HR.  She also said she would refund the £72 extra paid for the underlay mistake.

 

8. Fitters made a mess of spare room, leaving sticky adhesive over the floor, black on white. I complained through their complaints department.

 

9. Refund cheque didn't arrive after a week.  Sent email to store manager this Monday and she said she would chase it up but that it had been authorised. 

 

Was expecting 72 from underlay mishap, 172.44 from fitting charge then 10-15% further refund.

 

10. We're on Sunday and the refund cheque still hasn't arrived.

 

I am going to send another email to the store manager tomorrow getting her to chase it up again but I'm assuming nothing will happen.

 

  I don't have the refund offers in writing, other than the mentioning of it in emails but not for a specific amount. 

 

I know legally I can take them to court for the £72 refund for the wrong underlay given it's a breach of contract but what about the rest?  Given it's not been mentioned in amounts in writing? 

 

Also how do I go about taking them to court in the proper manner?  I seem to remember I need to send a letter before action.

 

Thank you for your help.