We ordered a corner sofa from Nuttuzi in Glasgow on 14 feb 23.
We had paid deposit in cash and advised it would be ready mid May. We received a phone call in April to advise the sofa was ready to be delivered and we had to pay the remaining balance . We paid this 15 May23, by card, and advised it should be a week for delivery . We disposed of our original sofa at this time but had not heard from the delivery company within the week.
I called at the end May for an update to be advised our sofa hasn’t been completed yet. I explained we had been advised it was but they stated they got us mixed up with another customer of the same name (a rare name) . Our sofa was finally delivered after a few calls to them and my son was present for the delivery.
The delivery driver called me and advised the sofa was ripped in the corner unit and had no legs with it. He was building it but we would be unable to use it until a technician came out . I advised him I didn’t want the sofa left in my house if it was unusable. He took photographs, contacted his manager and took the sofa away.
I contacted Nuttuzi by telephone and email on the same day to seek a refund. I advised I was not happy with the service, not keeping an unusable sofa in my house and concerned about the data breech with mixing our details for another customer. The manager and regional manager called and abruptly told us he would refuse the refund as he can have it fixed and redeliver within the next week.
we refused and asked for a refund and told no and to sort this issue ourselves.
can you please advise if we are entitled to a full refund?