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Evri haven't delivered valuable parcel due to 'bad weather'. How to proceed?


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Hi kkd34,

This is the email I sent 21st November had a reply and phone call the next day.

 

 

Quote

Dear Martijn,

In good faith I used Evri to deliver a parcel to XXX XXX. A distance of 53 miles, 1 hour 15 mins driving time from my home in Manchester. I dropped it off at 9.28 am 15th November and paid for next day delivery. On the 17th it was not delivered due to an accident closing a road. Since then nothing has happened. No attempt at redelivery and no update via tracking. I have tried to get help via the website but the automated system just gives the same information. There is no way to get support or speak to someone.
 
So I am appealing to you as CEO who has said you want Evri to give customers a great delivery experience. Please help me by asking someone to track the package and deliver it or to return it to the Manchester drop-off point where I can pick it up.
 
My mobile is XXXXXXXXXX
 
Please help. Thanks in advance.

 

 
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Hi, 
I got an email on the 22nd asking for information on the contents and any photos, which I had for EBay and how I packed it which I was able to describe. 26th email saying they were still looking. 28th the final email saying it was "unaccounted for" and I had to go to Packlink. I immediately complained that this was unfair. No response.

 

I then moaned about it and sulked for a few days before starting research what I should do and found this group and the amazing help so far from BankFodder. I'm at the drafting my County Court claim stage.

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I don't believe the CEO ever read the email but his team did. And I do believe they tried to find it. And the guy I spoke to and the emails were very friendly. On a Facebook group about problems with Evri people have had their items delivered using this route. It's just when the item is lost/stolen do Evri become ... hmmm ... <swear word>.

Subject line was Please help - lost parcel in NW England <parcel ref number>

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