Bankfodder, you make a good point. I'll give them time to respond to the strongly worded email I just fired off and send the letter of claim in January. What costs should I expect to incur when issuing the claim out of interest?

Hey guys, need your help on next steps. I finally managed to track down life at Evri but they've been fobbing me off since the 12th saying that they're still trying to locate my parcel. Seems like a similar situation to yours Santorini! Although they haven't taken accountability and marked it 'unaccounted for' yet. Either stalling or have a misplaced optimism that after a month there's a chance of finding it at the delivery depot. What do you recommend I do next? Do I need for them to confirm it's lost to move to county court claim stage?

Ok thanks, I assume all of what I've quoted above came directly from reaching out to the CEO. What did you use as the subject line for your email to him? Could be the difference between getting read or not!

Great email - thanks. I've been reading the thread between you and BankFodder on here in an attempt to understand your timeline of actions. Has your issue been resolved now? Or did the CEO only help track down the parcel but you still had issues and had to follow the steps outlined on the other thread to work towards getting compensation?

Thanks BankFodder. I might have an edge on most people re up-to-date contacts at Evri via access to my work's database tool. If Santorini's suggestion to reach out to the CEO doesn't work for me, do you see any downside to emailing/ringing lower level employees? If not, what would I be asking for to move closer to a resolving this issue? Contacts for the head of customer service? The right place to send the letter of complaint? I take it this thread with Santorini contains a good draft of what a Letter of Complaint should contain?

Well that's a turn up for the books. Would you be so kind as to forward me your email either here or privately? Would be useful to see what you included to elicit a response. Thanks Santorini.

Hi, I returned £500s worth of clothes via Evri tracked just under 2 weeks ago. The day after posting I received a shipping update stating the package has not been delivered due to 'bad weather' in the area... It's been over 10 working days now and no updates. I expect it's been lost. The chat bot is useless. The support email is no longer in use. And the automated phone system repeatedly tells me there are too many people in the queue and I get hung up on. What should I try next to confirm if the parcel is indeed lost? People on here seem to be raising issues with Evri via some sort of email address. If you've done so recently, please share which email you've had luck with. I have access to the contact details of customer service employees at Evri via my employer's contact database tool. I emailed someone yesterday but haven't heard back. I'm also unsure if this is the best approach. Any advice welcome. Thanks.