WWW.MOUNTBATTENCARSALES.CO.UK/Close Brothers - Faulty car

[dx100uk]

not your car not your problem.

 

it belongs to the finance company (who is?)

 

and why have you paid ANYTHING to keep the car on the road? legally you are only responsible for day to day maintenance like fluid levels etc...

 

you would not get in a taxi to go to the airport and be expected to pay for the hired taxi if it broke down with you in it would you?

so WHY have you paid a penny to repair this car if it was purchased under HP in APRIL???..............

 

and who was the wonderful dealership that are giving you the run around?

 

22 minutes ago, Giraffegirl13 said:

and a display blamed me. 

sorry?

 

dx

 

 

 

[dx100uk]

close brother are as useless as moneybarn and make up their own rules if they can get away with it.

though sometimes they are very good.

 

pers id tell them you wish to reject the car totally under your consumer rights 

though how you are going to get all your money paid and spent on repairs is an interesting matter going forward.

 

dx

 

[dx100uk]

this lot

 

Used cars for sale in South Gloucestershire | Mountbatten Car Sales

WWW.MOUNTBATTENCARSALES.CO.UK

---

Used cars for sale in South Gloucestershire: Mountbatten Car Sales Competitive finance deals, part exchanges welcome, call now!

 dont worry about ins . 

panicking and sending that (if you did? to the legal owner of the vehicle - close brothers) is weak and doing you no favours.

 

can i confirm you replaced the rear diff yourself within the 6mts? but have yet to settled any bills for that work?
 

 

 

dx

[dx100uk]

good

pers my view...

 

you have evidence by the simple fact that you had to get/keep the car on the road by replacing the rear diff etc is enough evidence for close brothers that the 6mts had not expired, and that serves as a report to that stage, the rest you need to get a report on, which you seem to have already?

 

you done +7k miles , they could pull the wear and tear excuse here.

 

 

[dx100uk]

Lots of spelling and grammatical errors.

 

Dx

[dx100uk]

Did you warn close/retailer that you will have to hire a car from xxx date and will be billing them for it until all your money is returned Inc HP payments and paid repairs to date?

 

If not I would. 

 

You need to exert and take control as to be frank to date, you have , by your previous actions have not 

 

Dx

 

 

[dx100uk]

stupid...quite usual!!

[dx100uk]

had to remove your links

please dont use hosting sites

and you MUST redact you details 

they were unredacted totally.

 

read our upload guide

one multipage PDF after redacting as .jpg each scan.

 

dx

 

[dx100uk]

thats almost an exact copy of a letter here on another thread whereby i'm sure they wrote everything off and returned all payments.

 

dx

 

[dx100uk]

correct their job not yours within 6mts.

 

 

[dx100uk]

 this is  the retailer not close I assume?

 

 

[dx100uk]

i did warn you close brothers a re like moneybarn , they either don't understand stuff or make up their own interpretation.

but they appear go get things done once focussed.

 

yes be blunt, and also remind them it is their car, you are only the registered keeper/owner.

 

dx

 

[dx100uk]

you cant write a car off.

the ins was never any good once sorned and not on the road.

 

not sure where you got the idea it ever was

if you car is as above and anything happens to it, then it should be covered by your house/contents ins as it becomes an asset of your estate.

 

done it several times.

dx

[dx100uk]

but that situation was probably as a result of an RTC not the car falling apart, they would not payout nor write off a car under that situation.

 

dx

[dx100uk]

eh?

 

insurance is for you driving the car it's not any kind of warranty upon the condition of the car nor something you can use or cash in against its unroadworthy.

 

dx

 

[dx100uk]

GAP ins?

why do want to protect their product?

gap is only ever poss useful on new car incase insurance value of write off doesn't meet hp costs.

 

dx

 

[dx100uk]

On 28/11/2022 at 17:05, Giraffegirl13 said:

Still trying to chase a garage to do a proper report for me 🫣

 

Had this email back:

 

"I have reviewed your evidence and invoices. None of them confirm the current faults would have been present from point of sale , or provide the current mileage.

 

Unless you can provide a statement of truth from the mechanic confirming the faults were present from point of sale. We will not be able to hold the dealer liable for repairs. Can you please provide this within 7 days or we will not be able to support you further."

 

These are all the dates laid out from start to finish of all the issues I've had. Final issue was *1* day over 6mths (of course it was!), but obviously backdating all the issues is before 6mths.

 

Complaints department didn't seem to read my previous email at all.... 
 

Driven out of dealership: 29/4/22

Oil leak detected: August 2022

Clutch issue detected (and history of clutch price looked into a year before): 9/9/22

Weird metal clip found on clutch pipe (neither dealership or personal garage knew what it was, or wanted to touch it...): 9/9/22

Rear diff issue found: 4/9/22

Rear diff broke apart: 12/9/22

Rear diff replaced (£1000+): 15/9/22

Engine overheated, car broke down and now undriveable (needing £4000 repairs): 30/10/22

who is the above from?

 

dx

 

[dx100uk]

they must acknowledge the claim by day 19 from the date on your claimform.

however there is one extra day added for the holiday period + this time of year, mail/emails etc typically take an extra week to be seen. so add 7 dyas too. if by then no AOS done you could try and request judgement. again via mcol.

 

 

keep an eye on MCOL status .

 

dx

 

 

 

[dx100uk]

i bet they have

 

so we have a copy..

 

can you post up and copy and paste text to a msg box here, the text of the POC you eventually filed.

 

 

[dx100uk]

No you won't need to for a default judgement.

 

Keep checking mcol to see if you can request judgement it's just a tick box thing basically.

 

Dx

[dx100uk]

no you use high court enforcement officers. only cost about £60.

but im not sure you can do that immediately.

i think you have to wait some.

 

sorry not firing on all cylinders.

 

 

[dx100uk]

thought it was 14 days

 

Enforce County Court Judgments (CCJs) and High Court orders (thesheriffsoffice.com)

 

 

 

[dx100uk]

eh?

 

you have a default judgement.

you have to wait 14 days before you can sent in HCEO bailiffs..

 

dx

 

[dx100uk]

off to the HCEO's then.

dx

 

[dx100uk]

On 14/12/2022 at 20:53, Giraffegirl13 said:

I wish the contract to be voided, all monies (and subsequent expenses) refunded, and the car taken away."

Was the above part of your poc?