Atlas Motors Limited Horley - Faulty used car after seven weeks.

[therealgeorgebush]

Hi all

 

I bought a used car from a motor trader about 7 weeks ago and paid £4500 for it, so not a newer one by any means. 75,000 miles so i'd expected a bit more than 7 weeks before a fault surfaced., and the car became undriveable. I paid a £1000 on a Credit card (direct to the trader and not through a third party payment provider like Sum-Up) and the balance by bank transfer. The trader provided me with a third party warranty, but this is pretty flimsy and the company who provide is have pretty poor reviews online; I don't really expect much more from third party warranties.

 

The fault is in the diesel fuel system and my mechanic's initial thoughts are a failed fuel injector although he will be investigating further to provide a definitive answer. In any case this is sounding like a good few hundred pounds worth of work however it is dressed up.

 

So I have a couple of questions.

 

Presumably I am better off approaching the trader directly under my Consumer Rights, but I just wondered about opinions on whether a failed injector at 75k miles would be considered normal wear and tear or is it reasonable to expect a liitle longer than seven weeks before being off the road, even on a car of this price.

 

Secondly is the protection under S75 CCA more flexible or is the protection based upon the same conditions as the Consumer Rights Act? That is if I make a s75 claim, am I simply asking the CC lender to recognise my Consumer Rights Act rights?

 

Finally, if I do make one of these claims, either way, I am stuck with a car that doesn't run, yet still needs to be taxed and insured to be on the road (I don't have a private parking space or driveway). What sort of timescales might I expect?

 

Hopefully you get the gist of my queries and can advise accordingly.

 

Thanks, once again, in advance

 

GB

[dx100uk]

Forget warranty, useless piece of paper.does not reduce/replace your consumer rights.

 

7 weeks in its not your job its the retailers to investigate and fix it, as youve only done xxx miles and cant have created much w&t in rhat period.

 

As for section 75, keep that in your arsenal .

 

Dx

[therealgeorgebush]

Ok, so first shot across the bow... I phoned the trader just to give him the opportunity, and in the hope that he might, decide to fix it without fuss.

 

his response was that I should contact the warranty company. I explained that I didn't want to do that and, as is my legal right, I was approaching him first. His response was quite aggressive and he said that the warranty is the only route open to me and if I choose the legal route I will be "waiting a very long time" for resolution.   

Can anybody suggest some sample text that I can use when I email the trader please so i have my request in writing.

 

I have also requested the form for the s75 claim form my CC company. I understand I can run the two requests along side each other but the s75 might bear fruit easier, is that the case?

 

Thanks again.

[dx100uk]

There are plenty of threads already here on what to do 

 

Don't use phone/text, write!

 

Who is the trader/dealership??

 

Dx

[therealgeorgebush]

Atlas Motors Limited

Horley