Argos doesn't want to take back an unwanted purchase. Do I have any recourse? **RESOLVED AT ALTERNATE STORE**

[carlos-a]

TV purchased from Argos online - paid Debit card and collected in person a few days back. I got the TV home, unpackaged it and decided the size isn't right for me. All cellophane and screen protectors remain on the product, etc; clearly brand new and I repacked it perfectly.

 

Argos don't want it as it has been resealed.

Customer services claim 'stores discretion as the boxed has been resealed'.

 

I may try a few more stores yet, but what should my course of action be as AFAIK it is covered by DSR?

Edited July 3, 2022 by carlos-a

[carlos-a]

Just to confirm, this includes if the box has been opened i.e. not factory pristine packaging?

[carlos-a]

As I thought thanks . Will return to the store again this evening and inform them that I am cancelling the order as per quoted.

 

I have also emailed Customer.Relations@argos.co.uk  to this effect so have written communication to refer and pursue. They claim this email is for 'argos card issues' but with no other customer service emails it is the best I can find.

[carlos-a]

different Argos visited - no issues, checked over and accepted immediately so good work to the professional staff at Argos St Helens.