Erudio not processing deferral paperwork on time - **RESOLVED ERUDIO ADMITTED MISTAKE**

[claricestar]

Hi

 

I have student loans now owned by Erudio which are due to expire this October due to 25 year rule.

Every year I have deferred with no problems.

 

This year I have sent two deferral forms one by post in March and another one online in April after I was sent a letter saying my payment was due in May as I had not deferred.  Still not processed...now my deferral period has expired.

 

I suspect they are trying to mess me about so that I default and then will no longer be eligible for the loans to expire in Oct.

When I ring their number the recorded message just says they are dealing with a large number of deferrals and to hang up. No reply to emails.

 

Just wondering what the next step should be....

whether to bother trying to ring them or see what letters they send out.

They do not have my bank details.

 

Obviously will fight them if they attempt to default the account, as at least I have proof that I submitted the deferment. 

 

 

[dx100uk]

let them get on with it.

 

if you wish you could resent deferment forms back dated but if you have proof you sent them (by royal mail too?) 

you should be ok.

 

have you checked the SLC website log in for your details

see what they have  as they still administer the paperwork in an admin mode.

 

 

[claricestar]

all sorted out now thankfully! deferment granted and arrears as a result of late processing removed

[dx100uk]

how did you sort it to help others.

 

dx

 

[claricestar]

day after I posted on here they emailed to apologise for the delay and to asked me to resubmit my payslips by email as they didn't go through properly on my application, then to ring them to process the deferment over the phone.

 

deferment was sorted and the 25 year expiry date confirmed. showing on website as deferred now.

[dx100uk]

well done 

is this showing as deferred where? erudio or SLC or both?